"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Tre Calvert was who helped us and he was super knowledgeable, helpful and just plain nice. He helped guide us to options that addressed our needs and even grabbed a little model they have of sectional sofas so we could figure exactly what we needed for our space. He also just knows the product lines and has a super engaging personality.
We're eager to get our furniture, but I can tell you that Tre made our shopping experience in Joybird's showroom a very good experience."
"The staff member was very helpful, a great communicator, patient and easy to work with. She showed us all of the options, and we feel that with her guidance we have made an excellent choice. We are excited to receive our purchase!"
"Never again I will buy something from this company"
"Tried to reach out to salesperson I spoke with and she never responded. Finally ordered online. I actually never received a confirmation of my order but a week later received an email that said they are looking to source sustainable wood. I WOUKD RATHER get an email about order and an estimate d date of delivery than nothing and then and email about sustainability. "
“We understand your frustration regarding the lack of communication and confirmation about your order. It’s important to feel informed throughout the purchasing process and we apologize for any inconvenience this has caused you. Your desire for updates on your order status rather than just information about sustainability is completely valid. We recommend checking your spam or junk email folders for the confirmation, as well as your customer dashboard, and if you still don’t see it, please reach out to our customer support team directly. We’re here to help ensure you get the information you need about your order and delivery timeline.”
"Our experience with Claudia was great. There was no forced or pushed sale. She just listened and showed us our options. Joybird has very comfortable and cool furniture with unlimited options. I have not received my couch yet but we are so excited!"
“Thank you for taking the time to share your experience with us! We are so glad to hear that Claudia was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"We had a good experience working with the showroom staff who let us take our time and helped us envision and calculate measurements for multiple sectional configurations. Our sofa arrived when expected, and we like it so much we ordered an additional piece."
“Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our showroom staff and that they were able to assist you in envisioning your perfect sectional configuration. It's wonderful to know your sofa arrived on time and that you're so happy with it that you decided to order an additional piece! Enjoy your new furniture, and we can’t wait to see how it all comes together in your space!”
"Wooden frame was shattered on multiple sides when delivered. "
“We're really sorry to hear that your framed artwork arrived damaged. That must be incredibly frustrating. We want to ensure you receive a product in perfect condition, so we encourage you to reach out to our customer support team. They can assist you with a replacement or other solutions. Your satisfaction is important to us, and we want to make this right for you.”
"It came I love it! The colors are beautiful on the pillow I was so excited when I pulled it out the packaging. Also it feels great! I' m considering buying another item from Joybird love the quality."
“Wow, we’re thrilled to hear you love your lumbar pillow! The beautiful colors and quality really do make a difference, don’t they? It’s fantastic to know you’re considering more from Joybird. Thank you for sharing your excitement with us!”
"We went in generally having a sense of which sofa would work for our space and the team at the showroom were a huge help working with us ri narrow down our choice. They had great suggestions on our fabric and color choices too. Can’t wait for our new sofa to arrive!"
“Thank you so much for your amazing review! We’re thrilled to hear you had a fantastic experience at our DC showroom. Our team loves helping customers find the perfect sofa, and it’s wonderful to know they were able to assist you in narrowing down your options. We're just as excited as you are for your new sofa to arrive! Enjoy the journey of making your space uniquely yours!”
"I received amazing help and care from a designer at the LA location. Daniela: thank you for everything. You were great when everything went well and even better when I needed help with design and with getting some minor fixes done. We are so happy with everything! "
“Thank you for the great review! We are so happy to hear that Daniela provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”
" Everyone has been very pleasant & answered all questions when I called."
“We're thrilled to hear that you had a positive experience with our customer service team! Thank you for choosing Joybird. We can't wait for you to receive your new couch and hope you love it as much as we do!”
"Working with Claudia was a great experience, fun and stress-free. She knows her stuff, worked hard to understand our needs and find solutions. In the end we walked out (actually, it was delivered) with a whole living room of furniture. Love the furniture and the prices, too."
“We are so happy to hear that Claudia was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Sofa is beautiful , sturdy and comfy , love the soft fabric . It came very quickly and on time . The delivery guys were great , very friendly and set it up perfect for us . "
“Wow! We are absolutely thrilled to hear that you are enjoying your beautiful new sofa! It’s fantastic to know that it’s not only comfy but also sturdy and stylish. We're glad the delivery went smoothly and that our team made the setup a breeze for you. Thank you so much for your kind words and for choosing Joybird! Enjoy your amazing space!”
"Had a wonderful experience in store at the Beverly Hills location - very helpful service, but they also let me browse and bring swatches all over the store to look at color pairings and fabrics in different lighting. Highly recommend!"
“Thank you so much for your amazing review! We're thrilled to hear you had such a wonderful experience at our Beverly Hills location. It's fantastic that you found our service helpful while also enjoying the freedom to explore and find the perfect color pairings. Your recommendation means the world to us, and we can't wait to welcome you back for more delightful furniture adventures!”
"Had issues which were addressed and resolved quickly. Very pleased. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team. It's wonderful to know that we could quickly resolve your issues and make you feel pleased. Your satisfaction is our top priority, and your feedback truly motivates us to keep providing the best service possible. We appreciate you taking the time to share your experience!”
A rep from Joybird , JoybirdFurniture, has responded:
“Hey there, We're sorry to hear you had a less than pleasant experience. Please email our team, we'd love to make it up to you!”