"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Easy to use website beautiful elegant furniture and decorative items. "
"Shopped at your Cherry Creek store and Cae was friendly, knowledgeable and such a pleasure to work with. Will be back and will refer friends. "
"Both of my items arrived damaged (scratched and marred). I did not accept the delivery."
"I ordered a rug from Joybird, but it wasn’t what I expected.
I reached out for return instructions and got no response. I sent a follow-up email and even contacted the associate who helped me with my order—still nothing.
The lack of communication and support is extremely frustrating and disappointing. I expected better customer service from a company like Joybird. Unfortunately, this experience has left me with no intention of purchasing from them again. "
"I placed several items in my bag, all on sale. However, the price of one piece kept showing up for 3 times the advertised price. Joy bird refused to honor the stated price. 48 hours later I haven’t received a response from supervisor as promised. This appears to be a deceptive practice. "
"David at the Bklyn store was awesome. He was very knowledgeable and provided excellent customer service. He made for an extremely pleasant shopping experience. "
"My partner and I came for just a visit the showroom, but left with a living room set. Jennifer was amazing! She helped us pick out the perfect sectional and tables to go in our living room. Jennifer was so great in designing the space and showing us how everything would look together. She was able to answer all our questions and we are so excited about seeing how everything looks once it arrives. "
"Kayla was wonderful. She had terrific suggestions, design style and was patient with our process of making decisions. I would highly recommend Joybird and Kayla in particular!"
"I haven’t yet received the couch that I purchased but I have received several emails asking me to write a review of the Joybird website at one point and now my “experience” with Joybird. I made it a 3 because I expect to be satisfied with my couch when it arrives but the spam requesting reviews is a one-star experience. This latest message seemed to imply worse service if I didn’t write a review. So here’s a review. The AI bot says it’s a great story. "
"I was very please with the salesperson Cae, she was very helpful and guided us through the process of ordering for our move to FL in Dec."
"I’m relegated to shopping from my chair at home, due to an unforeseen accident. So, I truly appreciate choices granted through online purchases. Superior quality displayed on each lovely page. Thanks for making shopping online such a joy! "
"Just placed my order and can’t get in touch with anyone for days now"
"I haven't received my order yet, but so far, the process of buying with Joybird has been super easy and seamless. Excited to get our new furniture! "
"The sales person did a great job showing me couches and helping me pick one out for "
"Ordering was easy and I already have my delivery date which was faster than I thought. I hope the couch is as great."