"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The sofa is gorgeous, teal velvet is smooth, comfortable, strong. Love the tufting on both sides of pillows. It is stylish and elevates the sitting area in our bedroom to a whole new level. The delivery team was prompt, called ahead to confirm time,efficient and very nice.
Love the sofa , love the look and feel of it"
"Ruth at the DC score was an amazing help. She was very patient and attentive. She really understood my needs and worked with me to determine which sectional would fit for me. I am very excited to receive my sectional!"
“Thank you for sharing your fantastic experience! We’re thrilled to hear that Ruth provided you with such amazing service in our DC store. It’s wonderful to know she was able to help you find the perfect sectional that fits your needs. We can't wait for you to receive it and hope it brings you joy for years to come! ”
"I have been watching JoyBird for a while now and finally can say I am an owner. It's the centerprice is a truly great room."
“Wow! We're so thrilled to hear you’ve joined the Joybird family and that you're loving your new furniture It’s fantastic to know that you find it super comfy and luxurious. Thank you for your support and for sharing your excitement with us! Enjoy your beautiful new piece!”
"I had a virtual design meeting with Gregory and he was so helpful.l to getting me started. He showed my several fabrics and gave his thoughts on each one. After the call I couldn’t decide and he sent me several photos of fabrics in the design studio and sent me a swatch kit. First class service. I can’t wait to see my sofa!"
“Wow! Thank you so much for sharing your fantastic experience with Gregory and our virtual design service! We're thrilled to hear that he was able to help you find the perfect fabrics and provide you with such first-class service. It's exciting to know you're getting closer to your dream sofa! We can't wait for you to see it in your space. Your satisfaction means the world to us!”
"Very unclear about when I can expect my delivery. Getting a survey about my experience now makes me concerned that you also don’t know when I will be getting it "
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
"So first off, let me give a massive thumbs up and shout out to Lillian (Lilly) who was really helpful, knowledgeable, and informative while I was making a final selection during their Labor Day sale (ended up with a Hughes sleeper sofa and loveseat in Royale Forest). I pretty much knew what I wanted when I went in, but she absolutely filled in the gaps in my knowledge and rightly anticipated my questions. It was a top-notch in-store experience.
My only concern at this point is the ship date (and eventual product, of course). I ordered on August 27th, with an initial ship estimate of mid-October. That's now slipped to early November, and I'm wondering if it's going to slip further. None of that has to do with my in-store experience, however, which was first rate. Keep it up!"
“Thank you so much for your review! We're thrilled to hear that Lillian provided you with top-notch service and helped you make the perfect choice with the Hughes sleeper sofa and loveseat in Royale Forest! Your excitement about your selection is contagious! We understand your concern about the ship date, and rest assured, we're here to support you every step of the way. Keep an eye out for updates, and we can't wait for you to enjoy your new pieces!”
"Website refused to work at all with Chrome so I had to switch browsers and start all over. Put in my order, typed in my address and credit card number...seemed like the order went through, but did not. Had to go back and create an account and then buy my item just to get the purchase to actually happen.
Absolutely unacceptable in 2024. "
“We're really sorry to hear about your frustrating experience with our website. It’s completely understandable to feel upset when technology doesn’t work as expected, especially when trying to place an order. We strive to provide a seamless experience, and it sounds like we missed the mark this time. We appreciate you bringing this to our attention and would like to help ensure that things are smoother for you in the future. If you still need assistance with your order or if there's anything we can do to make this right, please let us know.”
"My friend and I came in twice about a month apart. Each time we met with a sales representative name David, he was great. We took up a lot of his time and he was very patient, helpful, and just generally kind. We were both quite impressed with him and we both ended up buying a couch. I went in, not expecting to buy a couch, but was sold by the wonderful selection and the, great sale representative. Thank you. "
“We're over the moon to hear about your fantastic experience with David! It's amazing to know that he was able to provide such patient and helpful service that led you to find the perfect couch. We're thrilled that you and your friend found exactly what you were looking for in our selection. Thank you for sharing your journey with us—your kind words truly mean the world! Enjoy your new couch!”
"Helpful and knowledgeable team! Everyone was very friendly and a pleasure to work with. Can't wait for the couch to be delivered!!!"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you had such an incredible purchasing experience with our team. Your excitement for the couch is contagious, and we can't wait for you to enjoy it in your home. We're always here to help, and we appreciate your kind words!”
"Horrible return policy. Their 35% restock fee is severely punitive. I bought a bed frame and because an unforeseen incident arose, I was forced to cancel the order within 72 hours of the purchase and at least a week if not more before it was to even ship. I was forced to pay almost $500 for nothing in return. Not even store credit. "
"The showroom exceeded my expectations. My salesperson was extremely knowledgeable and very interested in making sure I chose the sectional I loved. "
"I have not picked my fabric yet, but finding my perfect style sofa was easy on Joybird."
"I love Joybird. The colorful fabrics that create such vibrant spaces is what drew me in. I purchased a couch from them about six months ago and am really enjoying it. It’s cute, comfortable and well made. Now, I have just purchased two swivel chairs that I’m excited to receive. I’m really looking forward to putting g it all together. The sales staff in the San Francisco store are wonderful. They help you but don’t push hard for a sale. Overall, I highly recommend Joybird!"
"The staff were helpful in picking out fabrics and sectional types for my apt. "
"Rebecca was fabulous! Warm and so knowledgeable and helpful. She was terrific every step of the way…I can’t say enough great things. She took all factors into account to help guide me to just the right selection for my space. She took the time to provide a range of swatches in the color family I was drawn to. I couldn’t be happier with what I selected and felt so cared for and taken care of by Rebecca. She is a true gem."
A rep from Joybird , JoybirdFurniture, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that the Braxton sofa has exceeded your expectations! The teal velvet really is a showstopper, and it’s fantastic to know that it’s not just beautiful but also comfortable and strong. We're glad the tufting enhances the overall design, and it's wonderful to hear how it has transformed your bedroom! Plus, it’s great to know that our delivery team provided you with top-notch service. Your love for your new sofa truly warms our hearts!”