"Channel was very helpful. I appreciated her guidance."

"There were no leather swatches in the box! Strange thing to send, as I was shopping for a leather couch. "

"Our salesperson was attentive!"

"Danellia at the LA office is fantastic. "

"I am extremely disappointed with my recent Joybird order. The only positive aspect of this experience was the delivery team, who were professional despite the disaster that unfolded. Upon arrival, the delivery driver immediately expressed concern, having reached out to the warehouse beforehand because of the severely damaged boxes. Still, he attempted to assemble the bed, only to discover that we had been sent a king-sized headboard paired with a queen-sized footboard—making it impossible to put the bed together.

We contacted Joybird customer service right away and were instructed to send an email with pictures explaining the situation. However, we received no response from our email. Despite requesting expedited shipping and compensation for the inconvenience—since we are now left without a bed in our new apartment—we were not provided with any timeline or satisfactory resolution. Instead, I only received an email indicating that a replacement order had been processed, with no details about when the new bed would arrive or acknowledgment of our compensation request.

This level of service is entirely unacceptable, especially from a company that markets itself as high-quality. I expect to speak with a manager immediately to address this situation, as it requires urgent attention and appropriate action."

"After waiting months and purchasing a large sectional within one month all of the seat stuffing and the backing stuffing to create extremely flat uncomfortable unsightly cushions to sit and lay back on. I have learned that I have to add stuffing to the cushions. This is an addition to over $10,000 purchase of our new modular Hayes sofa I would like to see what jaybird will do too accommodate and correct this deficiency in the modular sofa unit purchased. "

"Your policy of a 50% restocking fee, plus the cost of shipping, plus the cost of shipping items back is ridiculous when you are buying unique, expensive items off the Internet. "

"Love Joybirds colors. For an online furniture company the experience was very good. However, you need to work on your delivery schedule. I wasn’t able to schedule the date I wanted it delivered.
"

"I visited the SF showroom and had lots of questions. Richard was great at showing me the options and guiding me through the process. He made it easy!"

"I ordered a sofa and was told it would ship in October. I cancelled 5 days later and was told it was a 600. fee to cancel. I did not see this on website. I looked up Washington state law and they have to only charge what it cost them and I'm sure they didn't throw anything out."

"Haven’t received sofa yet but resolved a billing/sale question quickly and easily "

"Called to speak to a human before submitting my online order. Human was very aloof and not very accomidating. I placed order anyway, hoping it was not a mistake , as I like the look and what they advertise the comfort level as, very much. Time will tell."

"We were greeted right away and shown all the couches within our checklist. The process from start to finish was SO EASY and enjoyable."

"We had a very positive experience with the Joybird team member, John, at the Portland store. He was very helpful when it came to interior designing. It was nice to have inputs from experts. Instead of being stressful, it was a lot more fun than we thought. Fabrics swatch at home is definitely a must! We cannot wait for our new furniture to arrive. "

"I called the Seattle WA store to place an order and ask a few questions regarding lead times and delivery to a different market. I spoke with Yume a Designer with Joybird and she was so helpful and pleasant to work with! She answered all my questions and placed my order in record time! Thank you again Yume!"