"Fantastic customer service, personable, and informative employees. Made the experience of buying a new sofa fun & exciting! "

"Very easy to select & purchase the furniture."

"Three months ago, I went to the store for a 40% sale, didn't buy anything, and was still undecided on what I wanted. Jazmine, who assisted me at the time, was amazing. She reminded me of a new sale happening this weekend. So, I went back to the store and finally purchased the couch. It will arrive in a month.
Your sales team is incredible. I would have forgotten about this couch, considering I live an hour away from the store, if it hadn't been for Jazmine. She was knowledgeable, honest, and incredibly helpful, just like a friend."

"I ordered a gorgeous desk from Joybird which costs nearly $2k. I expected beauty, quality, and durability. Well two out of three IS bad. Even a simple coffee cup scratches the surface. NOT worth the money."

"The furniture is beautiful and could sell itself, but the crew in Denver did an amazing job at helping me decide on color. "

"Joybird website was hacked and I keep being re-routed to spam websites. I am cancelling my order as this company doesn't seem legitimate. Seems to have great marketing, but poor reviews regarding quality and web platform that is not very secure."

"The customer service was really helpful and super nice! They even helped me find the right color for my dream bed frame. Thank you Joybird! "

"See title. Still unable to check my account. No issues with ordering, however. "

"So impressed with the service I received today from Joybird. My email was answered quickly and with immediate solutions. I can’t wait to receive my couch…and more in the future. Thank you! "

"I need to talk to a rep about paying on time, also delivery and size of mattress. Love to hear back"

"Hi, I’ve now ordered 4 chairs from you and I get little to zero communication on when they will be delivered. Can you help? "

"I discovered Joybird through my interior designer who selected the Bryce chair in royale peacock for my bedroom reading chair, and it was such a sturdy and well-built chair! When it came time to choose chairs for my living room, I knew I would choose Joybird again. First I ordered the FREE swatch kit so I could feel and see the fabrics in person. Then I discovered there is a Joybird showroom right here in Chicago where I live, so I took an hour at the store to sit on different chairs! Rosielee Brown at the Lincoln Park location was so great with understanding what I was looking for in a chair and giving me different options to sit in and draping different fabrics over the pieces so I could really envision my custom piece. I will be a Joybird buyer for life!"

"The purchasing process was smooth. I ordered a ready-to-ship product with the expectation that I would receive my delivery within three weeks. I am frustrated and disappointed because I was informed by the shipping company that they received my product yesterday (August 21) however they will not be delivering it until September 18 because they only deliver to my area one day a month and that day was yesterday. I ordered the product on August 14 and it shipped on August 20. It will not be delivered for more than a month. You may want to consider contracting with a different hub in this area. Is it too late for me to cancel this order (J611354)? "

"My delivery did not arrive"

"This was my second sofa to order from Joybird, Sadly, the quality is not what it was. I’m very disappointed in this purchase. The materials feel very cheap and one leg was unable to be attached because the plywood was so thin. What has happened to your manufacturing process. It seems you’ve been taken over by a hedge fund that is squeezing the product to increase profit. I won’t continue to be a customer or to recommend Joybird anymore."