"Our experience in the DC store with Tay was exceptional. She gave us our space to look around, advised us on price and models, helped evaluate colors and textures and was not pushy in her approach. We felt very comfortable and under no pressure throughout our entire time together. I would recommend anyone considering a Joybird product to visit the DC showroom. "

"The Daybed is gorgeous and exactly what I wanted! So worth the wait! I loved it so much I just ordered a couch for another room in my home. I received email updates and the delivery guys were great! Highly recommend."

"We had our eye on the Elliot leather sectional and happen to be visiting Chicago from Houston, so stopped into the showroom to try it out! We were smitten at first sight and really appreciated the help from the joybird staff. Our Elliot sectional is on the way and I will report back on what we think after it arrives "

"Rosielee Brown was the sales associate that helped in the Chicago location. She was thoughtful, helpful and so kind throughout the entire process. She really went above and beyond to make sure we got the best deal possible for what we were looking for. This was my first time purchasing from this company and she made sure I would be a repeat customer. "

"What a great experience thank you for financing me this is for my precious daughter "

"My husband and I spent months picking out a couch. We even drove an hour away to go sit on it and make sure it was comfortable. When we finally received it, it was a different color and texture of leather. Joybird said it could not guarantee if we reorder the couch that it would be right the second time. So disappointing. We ended up buying our second choice (from them) and I hope this leather will be as depicted in the sample and they are picking up our other couch. The whole experience has been frustrating to say the least."

"I was concerned about my delivery date as I was not going to be home around the projected date, the gentleman I spoke with assured me that I would be contacted when my new couch was at the facility that would be handling the delivery and a mutually agreed upon date would be arranged. Phew, chalk up one for Joybird "

"Daniella met with a welcome and nice smile as we walked in the store. Once we mentioned what we were looking for she quickly got us familiar with material options and set up the fabric on the chair of our choice. As well she offered us other options in styles and we eventually chose anothe style which was less expensive and better fit our small space. A checkout process was quick and easy and we get updates as to the build progress."

"Very friendly and helpful sales rep Michael. It was an easy and comfortable experience. I’m looking forward to receiving my furniture!
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"I appreciate having different choices. It was nice to choose the style of daybed/bench for my wants and needs. And I also appreciated all the beautiful choices of fabric. I did have the samples of fabric sent to me and I was happy with how lush and beautiful they were in person. It made deciding much easier! I’m looking forward to my piece coming to add to my home!"

"Buyer beware! My bed frame broke within 3 months. This was the most expensive bedroom set I ever purchased and the wood was too heavy for the frame and started breaking the metal holding it up. The company told me theres nothing they can do. Do not spend your hard earned money with this company."

"Easy to use website beautiful elegant furniture and decorative items. "

"Shopped at your Cherry Creek store and Cae was friendly, knowledgeable and such a pleasure to work with. Will be back and will refer friends. "

"Both of my items arrived damaged (scratched and marred). I did not accept the delivery."

"I ordered a rug from Joybird, but it wasn’t what I expected.

I reached out for return instructions and got no response. I sent a follow-up email and even contacted the associate who helped me with my order—still nothing.

The lack of communication and support is extremely frustrating and disappointing. I expected better customer service from a company like Joybird. Unfortunately, this experience has left me with no intention of purchasing from them again. "