"I placed several items in my bag, all on sale. However, the price of one piece kept showing up for 3 times the advertised price. Joy bird refused to honor the stated price. 48 hours later I haven’t received a response from supervisor as promised. This appears to be a deceptive practice. "

"David at the Bklyn store was awesome. He was very knowledgeable and provided excellent customer service. He made for an extremely pleasant shopping experience. "

"My partner and I came for just a visit the showroom, but left with a living room set. Jennifer was amazing! She helped us pick out the perfect sectional and tables to go in our living room. Jennifer was so great in designing the space and showing us how everything would look together. She was able to answer all our questions and we are so excited about seeing how everything looks once it arrives. "

"Kayla was wonderful. She had terrific suggestions, design style and was patient with our process of making decisions. I would highly recommend Joybird and Kayla in particular!"

"I haven’t yet received the couch that I purchased but I have received several emails asking me to write a review of the Joybird website at one point and now my “experience” with Joybird. I made it a 3 because I expect to be satisfied with my couch when it arrives but the spam requesting reviews is a one-star experience. This latest message seemed to imply worse service if I didn’t write a review. So here’s a review. The AI bot says it’s a great story. "

"I was very please with the salesperson Cae, she was very helpful and guided us through the process of ordering for our move to FL in Dec."

"I’m relegated to shopping from my chair at home, due to an unforeseen accident. So, I truly appreciate choices granted through online purchases. Superior quality displayed on each lovely page. Thanks for making shopping online such a joy! "

"Just placed my order and can’t get in touch with anyone for days now"

"I haven't received my order yet, but so far, the process of buying with Joybird has been super easy and seamless. Excited to get our new furniture! "

"The sales person did a great job showing me couches and helping me pick one out for "

"Ordering was easy and I already have my delivery date which was faster than I thought. I hope the couch is as great."

"We love the look and quality of Joybird furniture and Paul helped us select multiple pieces and fabrics for our new home. He let us have our time to browse, discuss, ask questions without feeling pushed into a decision. We will definitely go back. "

"Waiting on swatches now! Jenna did a FaceTime with me in Chicago last week and helped me make final decision on my sofa! Ordered! Just need to pick color :)
Thanks Jenna !!!"

"I purchased a set of chairs at "final clearance" price. About six weeks later, I inquired as to the order status since I had not received any communication regarding it and the order simply showed "in process" on my account. They assured me they would check and get back to me within 3-5 days. Two weeks after this, I reached out again since I had still not received any update, from either the initial purchase or my follow up inquiry. I was then informed that the inventory amounts were incorrect in their system and they didn't have any chairs to send me. However, I can still find the chairs on their website, albeit at a higher price. When I pushed back with this information, they explained that the "final clearance" priced chairs were older inventory and that the chairs I was seeing at the higher price were newer inventory. Same chairs, same color, same fabric. While they did fully refund me and issue me a credit towards a future purchase, I feel burned due to the lack of communication and messy inventory system. I strongly feel they should have simply sent me the chairs I ordered, that they clearly did have in stock somewhere. The price/inventory discrepancy is their responsibility and not mine. While the quality of their products is great, I am very unlikely to shop here again. I doubt that they were ever going to update me on my purchase if I hadn't followed up multiple times. I have previously purchased other furniture and home goods from them without incident, but this experience was a significant failure on multiple levels."

"I’ve been trying to get my bed delivered for two weeks. After being told I’d need to wait a week for the delivery service to get back to customer service I now can’t even get ahold of anyone and no one has called me back like they should have already. Never buying from Joybird again. "