"I purchased a set of chairs at "final clearance" price. About six weeks later, I inquired as to the order status since I had not received any communication regarding it and the order simply showed "in process" on my account. They assured me they would check and get back to me within 3-5 days. Two weeks after this, I reached out again since I had still not received any update, from either the initial purchase or my follow up inquiry. I was then informed that the inventory amounts were incorrect in their system and they didn't have any chairs to send me. However, I can still find the chairs on their website, albeit at a higher price. When I pushed back with this information, they explained that the "final clearance" priced chairs were older inventory and that the chairs I was seeing at the higher price were newer inventory. Same chairs, same color, same fabric. While they did fully refund me and issue me a credit towards a future purchase, I feel burned due to the lack of communication and messy inventory system. I strongly feel they should have simply sent me the chairs I ordered, that they clearly did have in stock somewhere. The price/inventory discrepancy is their responsibility and not mine. While the quality of their products is great, I am very unlikely to shop here again. I doubt that they were ever going to update me on my purchase if I hadn't followed up multiple times. I have previously purchased other furniture and home goods from them without incident, but this experience was a significant failure on multiple levels."

"I’ve been trying to get my bed delivered for two weeks. After being told I’d need to wait a week for the delivery service to get back to customer service I now can’t even get ahold of anyone and no one has called me back like they should have already. Never buying from Joybird again. "

"We came into the SF retail location, because we didn’t want to buy a couch without sitting on it first. Our salesperson was friendly and knowledgeable, we applied for affirm credit, it was accepted right away and we were on our way with an excellent neighborhood dining recommendation from the staff. You can’t beat that! I can’t wait to get my beautiful new couch! "

"The website is very user friendly. We found everything very quickly and the service for delivery was well organized and very accommodating. We had a great experience."

"We needed a new couch, badly! We were so happy to find just what we wanted at Joybird. Jennifer was very helpful and we left having ordered a lovely new couch for our new condo. "

"He was very helpful and friendly. It was a great experience"

"very easy to place order, can't wait for my new couch. My daughter has a Joybird sofa and it is very comfy and well made!"

"Our experience was okay except that we were promised things that were untrue, namely that the movers would gladly move our existing couch to a different room of the house, before placing the new couch. The shipping company says this is not true however, and that their staff cannot touch our old furniture. We feel like our salesman just told us whatever he thought we wanted to hear, in order to make the sale."

"Walked in and walked out with what we wanted "

"I made an in store purchase and was given a card to be able to contact the individual I worked with and have emailed multiple times and called the store and have had no communication in return. I went back to the store 2 days later to complete the second purchase and they promised I would see an invoice as soon as I left. I have not received any communication since and left a voicemail. My only option is to drive 45 min back to the store! Very frustrating as a customer who has made a large purchase! "

"When on the chat, the rep did not answer any of the questions I had and just kept trying to upsale me to the moduler sofa.

I had such a good experience in the showroom, but online was terrible. "

"Demarieh was super helpful with picking out fabric !!!"

"Beautiful furniture and a huge inventory to choose from"

"everyone there was so friendly, unhelpful and knowledgeable and supportive, and picking out a new sofa and fabric was so easy with their help!"

"In terms of ordering so far so good. i will need to come back after the couch has been delivered"