"Looking forward to the sectional
couch in about 6 weeks.
"

"Philip opened up the shop earlier for us! Gave us a great experience and didn’t expect to buy a couch that day "

"Patrick was fantastic. And the entire sales force was accommodating. We have enjoyed our experience so far!"

"I never received a phone call the day before delivery date to give me a delivery window. I emailed that I hadn't received one and got a response the next day that it would arrive at 10:30am. I had to run into work and at 8 am they called to tell me. Said they were there and were upset when I said I wasn't or could get back in an hour since I was coving an omelette station for a banquet but would have been home for the 10:30 delivery. The dispatcher verbally berated me and screaming at the top of her lungs at me. I remained calm and professional. They said they wouldn't deliver that day since I could be there by 9am. I emailed customer service and explained what happened I received an email back saying since I missed my window I had to wait till it came back to the facility before I could reschedule a delivery. Welp a week plus later still no sofa. They keep asking me to review them so now I have. I have zero idea of the quality of the piece but going how well the customer service is I'm not hopeful. "

"We worked with Elena Patterson at the showroom in downtown Portland. She was very helpful and had all of the information we needed to make an informed decision about a new couch. We loved that we could sit on all of the couches before purchasing and was able to take a swatch kit home to pick out the perfect fabric. We are looking forward to our delivery date in a few weeks."

"Please make sure you LOVE what you are buying from Joybird, because their return policy stinks. You will not get a full refund! "

"My goods arrived damaged to the point to where it was too dangerous to pick up the marble. The end tables were also damaged! I told the delivery people and they said it wasn’t their problem."

"Lauren was so knowledgeable and helpful. I’m really glad we went into the store to check out our favorites. Lauren really helped us with our first furniture purchase for our new home. Thank you!!"

"Ordering our second JoyBird sectional. So pleased with the first one. "

"Your couch doesn’t fit through my door. Your customer service rep gave me two options. Take the couch apart yourself and potentially ruin the couch or cancel for 50% value of the couch. God awful company "

"From the minute I walked in the store, until I placed my order everything went smoothly. I worked with Cait every step of the way picking out the perfect couch and cool color. Can’t wait to get my loveseat in a few weeks. Thanks!"

"Was easy to purchase and loved all the available options!"

"Now I'm waiting for the product that "

"The shipping company let me know a few hours before they were scheduled to deliver that Joyburd had sent them mismatched pieces so they weren’t delivering my couch. I have contacted Joybird twice and haven’t heard back."

"I have been a repeat customer for several years and have always encouraged and recommended Joybird to others. In all probably spent upwards of 12k on various pieces. Recently purchased a 400 bookcase - couple days after I ordered I realized I accidentally miss measured the space and asked to cancel. There is no way the product was ready or had been shipped at that point. At first I was told it couldn’t be returned and then was informed it would be a 35% restocking fee - which doesn’t make sense to me. Now I am completely unsatisfied with the lack of consideration and customer service provided. Why would I ever continue to be loyal and recommend a company who takes my patronage for granted. This will be my last order with Joybird and no longer feel comfortable recommending to others. "