"It's a nice ottoman but one of the legs is a little short so it's a bit wobbly."

"Vaughn in the Philadelphia store was so friendly, helpful, and responsive. "

"I had a gift card to use. I found an office chair and a planter. I went to check out and they were charging me $129.00 for shipping. That is an excessive amount to charge for what I ordered. I called right away and cancelled that order. Why should I pay $160.00 just to use a gift card? I will probably not even use it if the shipping is almost as much as the gift card. "

"Great interaction with the staff. And I loved the diverse range of fabrics too."

"Excellent Customer Service"

"We tried to use your co company to make payments but it never recognized that are camera had had all the allowances on to use use it, very frustrating..."

"Elena was very friendly and helpful and helped us choose some great colors for our sofa and cushions. I like the variety they have in the showroom and there are some really fun colors to choose from. "

"Yes, David was very helpful @ the Brooklyn, NY store, he explained everything to me, step by step while on the computer for the online purchase. I will be coming back again to make other purchases, with David, Thank You So Much!"

"Jillian met us near the door of the SF showroom. Since had already decided on the couch we wanted, the main decision was on fabric. From swatches we had picked our top 5. After discussing the pros and cons of each, based on Jillian's recommendation we ended up going with our 4th favorite based on wear and stain resistance. She placed our order and were on our way."

"Delivery option for a simple ottoman is ridiculous."

"We haven't received our item yet but the process so far has been good. JoyBird communicaes regularly so you know where your order is in the process. Thank You! Looking forward to receiving the chair."

"Great sales team as well as selection.
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"We ordered our furniture a week ago and we have already had our delivery date pushed back twice. Originally they said 4 weeks, but I hope we get it within 8! This company should really do better at estimating delivery dates at the time of purchase instead of pushing back the date after the order is placed. Plus, they don’t allow us to cancel despite changing the dates. Maybe they should change the delivery dates, but allow people to cancel their order if the new timeline doesn’t fit. We don’t have the furniture yet- we hope the extended timeline means that it is good quality. "

"Alex was exceptional in his assistance and guidance. He helped me generate some great ideas. So grateful"

"The JoyBird experience has been wonderful so far. I am super excited to get my new Elliot Sleeper/sectional! I am in the process of moving across the country so ordering it and having it shipped to the new address seemed a bit daunting, but when I called to reassure myself that I'd made the correct decision customer service was fantastic in reassuring me and also explaining to me if the sofa was finished early at the warehouse that I could still set up delivery to match my move date! What a relief! That alone made it worth the time, money and purchase not to mention style and sale price. I worked at Ethan Allen in my teen years and have always loved the product, but I am alone now and downsizing to a more modern midcentury beachy vibe. I have taken design classes using Joybird as my featured furniture!! I am so excited it will be my first JoyBird, but I've done the research and I know it won't disappoint!!!"