"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I wanted to choose between delivery and assembly. I don’t mind paying for delivery but I can put it together. "
"Very happy with Joybird furniture & customer service. Have received the personal touch throughout my purchases. Thank you!"
“We are thrilled to hear that you are happy with your Joybird furniture and our customer service! Thank you for sharing your experience with us. We appreciate your feedback and look forward to helping you with any future purchases.”
"Ordering a breeze
Person gave card for follow up
We called the store and changed the fabric , different person helped us and was quick and easy "
“We're thrilled to hear about your positive experience with us! Thank you for choosing Joybird and for taking the time to share your feedback. We're always here to assist you with any changes or adjustments you may need. Happy to help make your shopping experience a breeze!”
"Amazing low pressure show room "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great, pressure-free shopping experience in our showroom. Your feedback means the world to us, and we appreciate you taking the time to share your positive experience with us. Thank you for choosing Joybird!”
"The ordering process was easy - the swatches came quickly and the website was easy to use. Looking forward to receiving the sofa!"
“We are so thrilled to hear about your positive experience with us so far! Thank you for choosing Joybird for your furniture needs. We can't wait for you to receive your sofa and hope you love it as much as we do!”
"Kind, courteous, and very informative. Our drive to S.F. from the North Bay was worth it. Glad we were able to see what Joybird had to offer and the customer care helped us navigate all our options."
“Thank you so much for taking the time to leave us this amazing 5-star review! We're thrilled to hear that you had a wonderful experience at our showroom and that our team provided you with top-notch customer service. We truly appreciate your support and are so glad that your visit was worth the drive from the North Bay. We can't wait to help you find the perfect pieces for your home!”
"We really enjoyed our visit to the Joybird Showroom in Portland. John showed us everything we wanted to see and listened to each of our needs and found us the perfect couch and chair. "
“We are thrilled to hear about your amazing experience at our Portland showroom! Thank you for sharing your positive feedback about our dedicated team member, John. We are so happy we could help you find the perfect couch and chair to meet your needs. We appreciate your support and look forward to welcoming you back again soon!”
"Tre was super helpful, he quickly pointed out all the options that would fit in our space and explained the differences in fabrics clearly. Made us feel confident in our purchase. "
“Thank you for the glowing review! Tre is an amazing member of our team, and we're thrilled to hear that he provided such helpful and thoughtful assistance. We're so glad you feel confident in your purchase!”
"The store manager in Philadelphia was extremely helpful in helping me choose our furniture!"
“Thank you for sharing your wonderful experience with us! We are thrilled to hear that our store manager in Philadelphia was able to assist you in choosing the perfect furniture for your home. We truly appreciate your feedback and look forward to serving you again in the future.”
"My Joybird assistant has been amazing! Gave me great advice. Offered me really excellent solutions for our decor."
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"Can't really speak on the actual product, we haven't received it yet. Although the experience in the seattle store was great."
“Thank you for your amazing review! We're thrilled to hear that you had a great experience at our Seattle store. We can't wait for you to receive your product and hope it exceeds your expectations. Thank you for choosing Joybird!”
"We came up from San Diego, Matthew Eister greeted us and show us the pieces I was interested in. The Royal Peacock on the Anton daybed was just as perfect as it was in the magazine I saw it in. Matthew is absolutely outstanding in knowledge, superb customer service and going above and beyond. Truly grateful for this experience! I’m eagerly awaiting my Anton"
“Thank you so much for the amazing review! We're thrilled to hear about your outstanding experience with Matthew and how much you love the Royal Peacock on the Anton daybed. We can't wait for you to enjoy your new piece! Thank you for choosing Joybird!”
"Ordered a grey chaise, a green one was delivered. Sent it back, had to call the company to find out what is going on with the process, weird. They said they need 5-7 days to take pictures of the wrong item before we can move forward. I am not a fan at all of lack of communication or length of this process. Ugh."
“Hi there, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”
"Friendly and informative staff. "
“Thank you so much for the glowing review! We are thrilled to hear that you had an awesome experience with our friendly and informative staff. Your feedback means the world to us!”
"The show room is adorable and comfortable, not too crowded. The sales associates were super kind and helpful, not over bearing and following us around like at other stores. My favorite part was the different fabric options/colors all being available to touch and see in person. I’m so glad we made a day trip out from Houston, seeing the color I person is absolutely necessary since the website doesn’t depict the colors true shades."
“Wow, thank you so much for your amazing 5-star review! We are thrilled to hear that you had a wonderful experience at our showroom and that our sales associates were kind and helpful. We are also glad that you had the opportunity to see and touch our different fabric options and colors in person. Your feedback is truly valuable to us, and we appreciate you making the trip out from Houston. Your support means the world to us!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about the confusion with the delivery and assembly options. You can reach out to our customer service team to discuss your delivery preferences and see if there are any alternative solutions available. We appreciate your feedback and we will do our best to assist you with this issue.”