"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I had purchased 2 chairs online as a "decide later" order, and went into the Philadelphia store to see the chair and fabric I thought I wanted. Staff gave me wonderful service, spending a good amount of time with me in looking at fabric options, discussing the advantages/disadvantages, and helping me with chair options that would fit well with the sofa I purchased from West Elm. Long story short, I purchased 2 different chairs with a different fabric than what I expected. So helpful and it was a great experience!"
"Staja was extremely helpful and efficient in finding me the perfect chair and ottoman. I was in and out of the Cherry Creek store in 30 minutes. Shout out to her co-workers who were friendly and knowledgeable as well. This was the best furniture shopping experience I’ve ever had."
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I had many questions in getting ready to purchase a sofa bed and everyone in customer service on several different occasions was extremely helpful. Receiving the box of swatches was also very helpful. The sale price was terrific and the option to place order but defer decision on fabric was very helpful for locking in sale price. Now all you might want to know is how was the item itself - and I don't know yet. I just completed by fabric selection and will receive the sofa bed in April.
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“Thank you so much for your glowing review! We are thrilled that our customer service team was able to assist you throughout the process of selecting your sofa bed. We're glad you found the swatches helpful and that you were able to take advantage of our sale price and fabric selection option. We can't wait for you to receive your sofa bed in April - we're sure you're going to love it!”
"It was so easy to pick out & purchase ( on payments plan) and when I had questions I just tapped chat and got immediate responses. I’ve wanted this lounger for a year for my cats and me as I’ve seen it with owners and their large dogs so I know it will be perfect ! "
“Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found the buying process easy and that our chat support was helpful. We're sure you and your cats are going to love lounging on your new sofa chair - it's perfect for precious moments together!”
"I was very excited to purchase the Joybird Wilder Sleeper Sofa a few months ago. Upon delivery (2 months after ordering) I noticed the cushions did not line up with the frame of the sofa, and within the first 4 months the fabric is so wrinkled it looks like I've had the sofa for four years. I only use my sofa for a small window of time in the evening and don't have a lot of traffic on it otherwise. When I visited the local Joybird showroom to express my concerns and inquire about replacement cushions, the design consultant told me the cushions looked "defective". The showroom sample of the same sofa was in pristine condition, no wrinkles in the farbic, and the cushions lined up perfectly with the frame. (The design consultant also told me they had the sample in the showroom for over a year with heavy traffic of people testing out the sofa) When I filed a claim with the warranty department, I was told by Miguel that there was nothing they could do to replace my cushions as this is just normal wear and tear and they cannot guarantee consistency across the board as all pieces are made individually. This sofa was not an inexpensive piece and the quality of the what I received does not match the price tag. Shop elsewhere, I know I will next time."
“Hi there, we are sorry to hear that you had this experience. We have reached out to our team and they confirmed they will be reaching out to you to revisit your claim and assist. Please let us know if you have any questions or concerns in the meantime. ”
"Recently purchased a couch and dog bed from them and I’m very happy with the quality, color, and comfort. Will definitely be using them again! "
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your sofa at home!”
"Everything about the process has met my expectations."
“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"In a time when both of these are becoming more and more difficult to find, it was refreshing to find both at Joybird. My sleeper chair was just delivered today and I love it!"
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your sleeper chair at home!”
"Kayla from the DTLA location was so helpful and answered all my questions. I ended up changing my mind on the sofa I wanted after she offered to FaceTime me and show me the dimensions in person- so happy she reached out!"
“We are so glad to hear that Kayla was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"Jillian was super helpful and encouraging when it came to this big purchase/decision. I really appreciated her patience, consideration, and general desire to provide any support I needed in order to make my final sofa choice. "
“Thank you for taking the time to share your experience with us! We are so glad to hear that Jillian was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"Great experience, Stanley was a great help!"
“We are so happy to hear that Stanley was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Lauren at the downtown Brooklyn location was wonderful in helping find the dream couch. We love our couch!! Thanks Lauren"
“We are so glad to hear that Lauren was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We had great service and loved the choices in size, style and color. Thank you !
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“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Easy to use shopping experience"
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"I can’t no furniture yet."
“Thank you for sharing your feedback with us. We understand that the ordering process may not be the most important part for you, and we appreciate your willingness to provide another review after your furniture is delivered and installed. If you have any questions or need assistance during the delivery and installation process, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.”
A rep from Joybird , JoybirdFurniture, has responded:
“This review absolutely made our day! We're thrilled to hear about your exceptional experience at our Philadelphia store. Our team is dedicated to helping you find the perfect pieces for your space, and we're so glad we could assist you in choosing the ideal chairs and fabric to complement your existing sofa. Thank you for choosing Joybird - we appreciate you!”