"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I placed an order on 12/3 and Joybird initially gave me an estimated arrival date in late Jan/early Feb. Since I would be away for a few days during that time period, I postponed shipping another two weeks to be safe. It's now mid-January and I realized I haven't had any updates from Joybird, and when I logged in I saw that my shipping is now delayed mid-March. I understand delays, but not receiving any notifications for more than a month, especially when there are changes to shipping, is unacceptable. I need to plan my work schedule around this delivery, so this is not the greatest experience for me. Please Joybird, at the very least send more updates!"
"We were nervous ordering from Joybird since we had never seen any of their furniture in person. The order shipped and arrived significantly earlier than the original estimate. The packaging was well thought out and protected the cabinet well. Our cabinet looks fantastic in the room. Materials and finish are very good. The top panel has a couple of knots in it but overall we are very happy. Recommended! "
“Thank you so much for taking a chance on Joybird and for your amazing 5-star review! We are thrilled to hear that your experience exceeded your expectations. It's great to know that the packaging kept your cabinet safe and that it looks fantastic in your room. We appreciate your feedback and recommendation. Enjoy your new cabinet!”
"The rendering of the color bubbly cream soda was way off. On the site it looks camel color and the swatch I got looks more beige oatmeal. I like the fabric and color of the swatch. I am very appreciative for the free color swatches."
“Thank you so much for your review! We're thrilled that you liked the fabric and color of the swatch you received. We apologize if the rendering of the color on our site was different from what you expected. We appreciate your feedback, and we're always working to improve our product images. We're also glad that you found our free color swatches helpful. Thank you for choosing Joybird!”
"I ordered a royal apple couch, and the advertised fabric was very different from what was delivered. Even the delivery crew marked on the delivery that it was the wrong fabric because they could see it was wrong. However, Joybird didn't care. They said, "with fabrics changing so often, it's impossible for us to deliver on what we post on our website" They gave me an option to either buy a new couch and return the one I got (in new condition) when the new one arrives, or return the couch with a hefty restocking fee. Terrible experience, and now I'm stuck with a couch I didn't order. "
“We're so sorry to hear about the issue you experienced with your recent order. It's not the level of service we strive to provide at Joybird. We understand how frustrating it must have been to receive the wrong fabric on your couch.
At Joybird, we want to make things right for you. While fabrics do change occasionally, it is our responsibility to ensure that you receive the correct product as advertised. We sincerely apologize for any confusion or inconvenience this may have caused. Please share your order information with us via DM, we'd like to help. ”
"Kimberly provided excellent customer service along with designer Cindy. Very helpful in choosing fabric for our new sofa and chair. Can't wait to see it in our new home "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that Kimberly and Cindy provided you with excellent customer service. It's wonderful to know that they were able to assist you in choosing the perfect fabric for your new sofa and chair. We can't wait to see how everything looks in your new home!”
"Amari was my sales person and she had a great attitude and was very patient. Athena also helped us a bit while Amari was away and she was also great. A big plus is that they were very happy to have our dog in there shopping with us."
“Thanks for the great review Ann! We are so happy to hear that you had a wonderful experience with both Amari and Athenas. Let us know if you have any other questions, we're happy to help. ”
"Amazing in store experience"
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Eli was Amazing, knowledgeable "
“We are so happy to hear that Eli was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"I was supposed to receive my couch the beginning of January. Now it’s February. I wasn’t notified I only found out because I contacted them."
"We visited the store in Seattle. While the store was on the smaller side for a furniture store, we were quickly impressed with how they had chosen each specific piece and made sure different fabric choices were available to see in person. Isis was fantastic at listening to our wants and helping us narrow options based on what was most important to us. We spent several hours throwing different fabrics on one particular couch, seeing that style of fabric on other pieces in the store, and looking at pictures online.
Short of being able to see your exact piece of furniture in the store with the fabric you wanted to choose (impossible with 90 some options) there wasn't anything else they could have done to make the experience better. Not pushy at all. Definitely recommend going in the store!!"
“Thank you so much for visiting our store in Seattle! We're thrilled to hear that you had a great experience with Isis. It's our goal to provide a wide range of fabric choices and help our customers find the perfect pieces for their homes. We appreciate your time and effort in finding the right fabric for your couch. We can't wait to see your exact piece of furniture come to life in your home!”
"Visited the in-person store. Great fabric options - nice/helpful staff! Just submitted order for couch so cannot rate product/shipping/delivery yet."
“Thank you so much for your positive review! We're thrilled to hear that you had a good experience with our team. Rest assured, we are dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird pieces!”
"Showroom dazzled us on entry. Our care team member was so helpful—decide fabric colors and textures. Even moved some furniture to put our room together. Wow"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience at our showroom and that our customer care team went above and beyond to assist you. It brings us so much joy to know that our furniture and service exceeded your expectations. We appreciate your support and can't wait to help you create the perfect space with our beautiful fabrics and textures.”
"Staff were very friendly and extremely helpful."
“Thank you so much for your kind words! We're thrilled to hear that our staff was friendly and helpful during your experience with us. We strive to provide exceptional customer service and it's always a delight to know when we've achieved that goal. We hope you enjoy your new furniture and look forward to serving you again in the future!”
"Communication is lacking. Status updates would be helpful"
“Thank you for bringing this to our attention. We apologize for any inconvenience caused by our lack of communication. We understand the importance of providing regular status updates, and we will work on improving our communication process. Your feedback is valuable to us, and we truly appreciate your patience and understanding.”
"Lena was so helpful and friendly every time I spoke to her about ordering my sofa and giving swatch samples."
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for taking the time to share your experience. We apologize for the frustration you experienced with the shipping delays and lack of communication. Your feedback is extremely valuable to us and we will make sure to pass it along to our shipping team. We're constantly working to improve our processes and ensure that our customers have the best experience possible. Thank you again for your support and understanding!”