"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Great sales team, no pressure, very knowledgeable and kind!! "
"Stanley was awesome. He helped us visualize different couches in our space and answered all our questions and then let us do our own thing, going around and trying to make a decision. Stanley was patient and fun and knowledgeable. Top notch shopping experience! "
“Thank you so much for the amazing review! We're thrilled to hear that Stanley provided you with top-notch service and helped you find the perfect couch for your space. We appreciate your kind words and are excited to hear that you had a wonderful shopping experience with us. Thank you for choosing Joybird Furniture!”
"The daybed could be agteat acquisition if it would be comfy, the color displayed and respect towards us. The color is not ugly, I can get used to it, but on all honesty's the cranberry shade I really wanted. And it's not comfy, sadly. I would never returned it. At least have the decency and refund me the insurance money, as you kbiow for everything you charge extra, there is nothing included. You should offer a bigger refund for the disappointment.Good luck in the future. I saw afterwords lots of complains, and now I am convinced it's not worth the price. Ikea has comfier products. You promise something but it's 50% fake . So sad."
“We're truly sorry to hear about your experience with your daybed. We strive to provide the best customer service possible, and we apologize that we fell short in this instance. We appreciate your feedback and will certainly take it into consideration as we continue to improve our products and services. If you haven't already, please reach out to our customer support team so we can better assist you and address your concerns.”
"Knowledgeable and helpful sales people. Made me really feel like they were trying to do the best for me. I felt like I got more than I asked for."
“Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic experience with our sales team and that they went above and beyond to help you find the perfect furniture. We truly appreciate your kind words and are so glad that you are happy with your purchase.”
"Had great customer service and love my new sofa so much."
“We are thrilled to hear that you love your new sofa! Our team at Joybird is dedicated to providing excellent customer service and we are so thankful for your kind words. We hope you continue to enjoy your new piece of furniture for years to come!”
"I walked in the first time and the team was so friendly and said hi and asked if I need help and Sadie was so kind and helped me to pick and suggested ideas for what I was looking for.
I came back another day and Charles was so friendly also and answered me more questions. I’ll definitely come back and shop more with them again.
Thank you"
“Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team members Sadie and Charles. We look forward to welcoming you back and helping you find more furniture pieces that you love. Thank you for choosing Joybird!”
"Love the nesting coffee tables, and the delivery service was excellent!"
“We're thrilled to hear that you love the nesting coffee tables and had a great delivery experience! Thank you for choosing Joybird for your home decor needs.”
"They sent a notification that my order shipped, but the tracking details still aren't available after a week."
“Hi there, thank you for taking the time to share this with us, we apologize for any inconvenience or confusion this may have caused. We have confirmation that your order has been delivered as of 02/09 and we hope that it is to your liking. Please let us know if there is anything we can do on our end to further assist at this time. ”
"Cae and her team—at the Cherry Creek location in Denver—have been lovely to work with. They've gone above and beyond with our recent custom sofa order. Because of their personable and professional customer service, we'll be Joybird customers for years to come."
“Thank you so much for your amazing feedback! We are thrilled to hear that Cae and her team at our Cherry Creek location provided you with exceptional customer service. We truly appreciate your support and can't wait to continue serving you for years to come.”
"Great advice regarding sofa’s and chairs, from fabric selection to sizing
"
“Thank you so much for your 5-star review! We're thrilled that you had a wonderful experience with our team and found our advice on sofa and chair selection helpful. Enjoy your new furniture!”
"The site was difficult to use. Often showing me and my wife different customization options. Confusing.
I wanted to share my disheartening experience with Joybird’s furniture. Despite the company’s promise of quality, nearly every item I received was a letdown. The Elliot sectional had buttons hanging by a thread, wouldn’t align properly, and creaked worryingly. Even worse, the fabric was fraying and torn in places.
The chaise wasn’t any better, arriving with damaged fabric and a middle leg that just hovers in the air, failing to support the structure. The Alex tables looked cheap, covered in scratches and scuffs, suggesting they were either used or just poorly handled and finished.
The cherry on top? Customer service seems to be a myth at Joybird. No response, no support, no one to reach out to for any kind of help. A dead end with chat and phone support, being led down a circular conversation with their virtual assistant or IVR where I can’t get to a person and am asked to leave a message that goes ignored, and no response via email. Really disappointed and wanted to give a heads-up to anyone considering them. Buy from anyone else. IKEA has better quality. This is on top of the misleading delivery times. They said 4 weeks when we ordered on November 25, the items arrived today, January 31. "
“Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while using our website. We understand how frustrating it can be when customization options appear differently for different users. We are constantly working to improve our website's functionality and make it more user-friendly. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your feedback and want to ensure that your future shopping experience with us is smooth and enjoyable.”
"We had a great experience with Joybird. We went the showroom in Philadelphia. Our Interior Design Consultant was Justin. He was absolutely Amazing. This was such a a personal experience. We were allowed to relax in the furniture as if we were at home and stay as long as we liked. We were not pressured into a purchase. If anything, we were encouraged to think about things and come back as many times as we needed to feel comfortable. Swatches were bought out and draped on all the pieces we liked to see what colors and fabrics we preferred. Shopping at Joybird is an experience I would recommend to anyone looking to buy some new furniture.
- Susan"
“We are thrilled to hear about your amazing experience at our Philadelphia showroom with Justin! It's wonderful to know that you felt so comfortable and supported while exploring our furniture and fabric options. Thank you for choosing Joybird for your furniture needs, and we look forward to helping you create the perfect pieces for your home!”
"My wife and I had been looking for a great accent chair in our living room. The Soto chair had all the makings of it. We came to your showroom in Portland, and were helped by Elena, a very kind and knowledgeable sales agent. We tested out the chair, picked out the fabric amongst many choices, and were advised on the best type for our needs (we have a baby and a dog). In the end, the process was incredibly easy, and we got a great piece delivered to us today. The build is pretty solid, and the chair looks great in our home. Shipping was prompt and careful with our belongings. Overall, we are very happy with the quality and the service provided by Joybird and Elena. "
“We are thrilled to hear about your positive experience at our Portland showroom with Elena! It's wonderful to know that you found the perfect accent chair for your living room with her help. We're delighted that the Soto chair is a great fit for your family's needs and that the delivery process went smoothly. Thank you for choosing Joybird, and we hope you continue to enjoy your new chair for years to come!”
"This will be our third Joybird purchase amd we can’t wait to get her home! The team at the store was amazing and we had a wonderful in-person experience! "
“Thank you so much for your glowing review! We are thrilled to hear that you had such a great experience with our team in-store and that you're enjoying your Joybird furniture. We're honored to be a part of your home decor once again and we can't wait for you to receive your new piece. Cheers to many more happy moments with Joybird!”
"We spent a lot of Tre's time trying to decide which beautiful sectional would work best in our home! It was a tough choice, but so glad we visited the beautiful showroom in Portland to try out the different sectional options. Tre guided us through the lengthy process with patience, guidance and good humor! It was such a pleasant experience and we are excited to receive our sectional!
Thanks, Tre!!"
“We are so thrilled to hear about your wonderful experience with Tre at our Portland showroom! It means the world to us that you had such a pleasant time deciding on the perfect sectional for your home. Tre will be delighted to hear your kind words. Thank you so much for choosing Joybird Furniture, and we can't wait for you to receive your beautiful sectional!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your wonderful review! We are thrilled to hear that Miranda provided you with a fantastic shopping experience at our Chicago store. We will be sure to pass along your kind words to her and the rest of our team. We appreciate your support and look forward to serving you again in the future!”