"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The showroom customer representative was informative and answered all our questions thoroughly."
"The Designer service was excellent. Jazmine helped me by comforting me by telling me that all of my choices of 7 pieces that I had picked out to order would work well together. Excited for the delivery!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had an excellent experience with our Designer service. We're glad that Jazmine could provide you with the comfort and reassurance you needed in selecting your pieces. We hope that your delivery is just as exciting as you are, and we can't wait for you to enjoy your new furniture!”
"I’ve been shopping online for quite a while narrowing down what pieces I want for my new home. I went into the Seattle showroom to finally experience the product first hand. The service was incredible! The gal directed me to pieces based on my feedback and helped me find the perfect couch and chair set for my new home! "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great experience at our Seattle showroom. Our team is dedicated to providing exceptional service and helping you find the perfect pieces for your new home. We appreciate your support and can't wait for you to enjoy your new couch and chair set.”
"I can’t speak to longevity or comfort yet, we’re waiting on ours to arrive.
We were having trouble finding pillows for an existing sofa. We wasted a couple hundred shopping on etsy - pretty but the color is never easy to determine. So we decided to go to Joybird since we can experience the fabric in person. Such a variety of color and texture. The sales representative, Lalibela, was absolutely wonderful. She is professional, patient, knowledgeable, and responded to emails instantly. We’re excited to receive our pillows - oh! And were lucky to get in on an end of year sale. The ooonly , is the delivery costs. Almost $200 for pillows! It’d be great if they allowed pick up in store for smaller items like ours. Even for a lesser fee! I still recommend checking them out. The showroom samples are really nice with range of moods, styles, and lifestyles. "
“Hi there, thank you for taking the time to share your thoughts with us. We are glad to hear that Lalibela provided a great shopping experience for you and appreciate your kind words. Regarding the shipping cost of your order, we will make sure to consider that feedback and share it with our teams for the improvement of our services. We assure you that the pillows you ordered will be worth the wait and the cost, we know you're going to love them! ”
"I saw a sofa bed online and went the the West Hollywood store to order it. I was in the store around 5 minutes as I knew what I wanted, ordered, paid and left. It wasn’t until i got home and received an emailed receipt that i saw that protection had been added without ever being discussed with me. This is a very sneaky way of the salesperson getting extra commission. I’m going to cancel the order because of it. Buyers beware. "
“Thank you for bringing this to our attention, we apologize for any miscommunication and frustration this may have caused. We have confirmation that our team was able to get that protection plan removed from your order and refunded back to your original form of payment. Please let us know if there is anything we can do to further assist at this time. ”
"My call to the company was returned almost right away. I had a change of fabric and a price change (the item I ordered had gone on sale a week later). My customer service gal, Leslie, happily and efficiently took care of both. Definitely going to order again from Joybird!"
“Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that our customer service team, especially Leslie, provided amazing and friendly service. We're glad we could assist you with your change of fabric and price adjustment efficiently. We look forward to serving you again for your future orders at Joybird!”
"we were told delivery would be on 12/15-12/18. Now we are told 1/10/24. We flew down to be here for a BS delivery. "
“We apologize for the inconvenience and frustration caused by the delay in your delivery. We understand how important it is to receive your furniture within the expected timeframe, and we apologize for any confusion or miscommunication. We see that the delivery took place 1/10 and hope that you let us know if there's anything else we can assist you with. ”
"I ORDERED MY FURNITURE ON NOVEMBER 26TH WITH A DELIVERY FOR JANUARY 7TH. I NEVER RECEIVED AN EMAIL INDICATING THERE WOULD BE A DELAY. I JUST LEARNED BY CHECKING MY DASHBOARD THAT THE FURNITURE IS DELAYED ANOTHER MONTH. THEY NEVER BOTHERED TO CONTACT ME WITH THIS NEWS. I AM NOW LOOKING FOR A REFUND AS I NEED THIS FURNITURE NOW."
“Hi there, we're sorry to hear you had a less-than-positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”
"Rosie Lee Brown helped us at the Chicago store and she was wonderful. We looked at every sofa and she got prices for us on all the materials and options we considered. She measured it for us and was very nice. She even told us about her five kids, which is why we decided to go ahead with the purchase because if a Joybird sofa can handle four boys then I think we are good. There are sofas out there that are deemed family friendly because the covers can come off and can be washed, but she assured us that spot cleaning with water takes care of it so I felt so much better. We don’t eat on our sofas but still kids have their moments when they make the sofa dirty. "
“Thank you so much for your amazing review! We're thrilled to hear that you had a low-pressure and wonderful experience with Rosie Lee at our Chicago showroom. It's great to know that she provided you with all the information you needed on our different materials and options, as well as taking the time to measure the sofa for you. We're also glad to hear that Rosie's personal experience with her five kids convinced you that our Joybird sofas are built to handle a busy family. We appreciate your trust in us, and we're confident that you'll love your new sofa for years to come. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for choosing Joybird!”
"Excellent help in picking out colors and fabrics "
“Thank you so much for choosing Joybird for your color and fabric selection! We're thrilled to hear that our team provided excellent help and made your experience a great one. We appreciate your kind words and look forward to continuing to provide exceptional service.”
"Excellent experience with Johnny from Joybird. "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Johnny provided you with excellent service, being helpful, polite, patient, and knowledgeable. We truly value your feedback and are grateful for your support. We look forward to serving you again in the future!”
"Candace welcomed us into the DC location with open arms - she was so welcoming and eager to help us find something but not pushy at all. She pulled up pictures of items that were not available in the store to look at and provided us with great information on warranties and types of fabrics that would be best in the home. "
“Thank you so much for your amazing review! We're thrilled to hear that Candace provided such a warm and helpful experience at our DC location. It's wonderful to know that she went above and beyond to ensure you had all the information you needed. We truly appreciate your kind words and look forward to serving you again in the future! ”
"Very poor communications about orders so far. Bought a rug and a couch. Rug was shipped to home without any correspondence about its shipment or method. Smells heavily of chemicals, had to poor baking soda on plastic and store in my garage until I open. Waiting on my special ordered couch. Hope it is what they claim. For the price I have paid. "
“Thank you for sharing your feedback with us. We understand how important communication is when it comes to shipping orders, and we apologize for any inconvenience or lack of information you experienced. We appreciate your patience and understanding while we work on improving our communication process.
Regarding the rug, we apologize for the strong chemical smell you encountered. This is not something we want our customers to experience. We recommend letting the rug air out in a well-ventilated area for some time to help dissipate the smell. If the issue persists, please reach out to our customer support team, and we will be more than happy to assist you further.
As for your special ordered couch, we understand your hope for it to meet your expectations. We take pride in providing high-quality furniture, and we assure you that we strive to deliver the best possible product for the price you paid. If you have any concerns or questions about your order, please don't hesitate to contact our customer support team, and we will be glad to assist you.
Thank you for choosing Joybird, and we appreciate your patience and understanding as we work to improve our processes and provide the best experience for our customers.”
"While navigating the website an agent was immediate available to answer my question. She also made recommendations and included applicable links. All this with no pushy sales tactics.....and yet I still placed an order."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that our customer service agent provided you with prompt assistance and helpful recommendations without any pushy sales tactics. We're truly grateful that you chose to place an order with us and can't wait for you to receive your furniture, we hope it brings you joy! ”
"I live in Atlanta, GA and only came to the Austin store because there were none in my area and really wanted to look at some of the fabrics and couches In person before I made such a big purchase. The little strips in the mail help but I wasn’t able to put two and two together in how it would look in my living room. I got to the Austin showroom about 30 min before close and Renata Del Pozo greeted me when I came in with a warm and inviting tone and let me know that (even before she knew I was intending to make a purchase that day) she would be here to make sure my theoretical designs would work in my actual living room. She helped me make sure the fabrics I was talking about were both pet and kid friendly as well as going back and forth with me through some of the Elliott and other designs. She even helped me talk with my husband through FaceTime on pricing and what would go best. I swear she’s one of the best interior designers I’ve ever met, and we definitely were on the same wavelength as far as aesthetic. I ended up getting different sofas and fabrics that I intended on getting when I was making a purchase online at home.
Thank you Renata! And sorry it took me a month or so to make this review. (This happened in November) but your kindness left a mark to this day. "
“We're thrilled to hear that your shopping experience at Joybird was easy and pleasant. We're glad to hear that Renata provided excellent assistance, helping you explore our different couches and customization options. We appreciate her dedication to answering your questions and going above and beyond. It's wonderful to know that you left feeling accomplished and excited for your new furniture to arrive. We can't wait for you to enjoy it!
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A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience at our showroom. Our team always strives to provide informative and thorough service. If you have any more questions in the future, feel free to reach out. We appreciate your support!”