"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Elena P. and team helped us pick out a Joybird Bryant Daybed in Harper Cinnamon over the course of a few visits to the Portland showroom. She was very patient with us while we tried different sofas for comfort, measured for the ability to move it into our old house with narrow doorways, and deliberated over which fabric would match our aesthetic while hiding dog fur and slobber. The whole staff was even welcoming of our dogs visiting so that we could see if the daybed was comfortable enough to seat two adults and two dogs. We are so excited to receive our new daybed, a sofa format hard to find for the price anywhere else!
My only bit of constructive feedback is that we got some conflicting information about fabric care (e.g., water usage, steam cleaning, solvents, etc.) between the website, email support, and in-store staff. In the end we decided we will likely choose to take the Harper Cinnamon cushion covers to an eco dry cleaner for a good solvent clean as needed or once a year or so. "
"I can’t give a rating on the product because we still have not received it. It still shows it is in the first phase and we ordered 12/2/23. It’s not expected for delivery until the end of February now but who knows for sure. "
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”
"The customer service at Joybird was phenomenal from the moment I walked into the store. Leslie was attentive to my needs. She showed me the color I liked in different styles and also gave her opinion. Leslie was even great with following up with me after I left the store. I can’t wait to receive my sofa "
“Thank you so much for your amazing review! We couldn't be happier to hear that you had a phenomenal experience with our team, especially Leslie. We pride ourselves on providing attentive and personalized service to our customers. It's fantastic to know that Leslie was able to help you find the perfect color and style for your sofa and that she even followed up with you afterward. We're just as excited as you are for your new sofa to arrive, and we can't wait for you to enjoy it. Thank you again for choosing Joybird!”
"We bought the cane nesting tables. They came perfectly wrapped & packed, and arrived quickly in immaculate condition. Love love love them."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you are always satisfied with the quality of our furniture. It's fantastic to know that your cane nesting tables arrived in perfect condition and that you love them so much. We truly appreciate your kind words and your support.”
"Great service and an amazing product!"
“Thank you so much for your glowing review! We are thrilled to hear that you had a great experience with our service and that you love your new furniture. Your satisfaction is our top priority, and we are excited to continue providing you with amazing products and excellent service.”
"I had seen Joybird on instagram and their ads really caught my attention. I was so surprised when I saw they had a showroom in DC! My husband and I went and were treated so kindly by Ruth. We hadn't made up our minds and left but I was so happy with her follow up. She checked in on us, let us know of some holiday discounts. Overall we felt very supported. We can't wait for out couch! Thank you Ruth!"
“Thank you so much for your amazing review! We're thrilled to hear that you loved your experience with Joybird from beginning to end. It's wonderful to know that our ads caught your attention on Instagram and that you were pleasantly surprised to find a showroom in DC. We're happy to hear that Ruth provided you with exceptional customer service and made you feel supported throughout the process. Don't worry, your couch will be worth the wait! Thank you for choosing Joybird and we can't wait for you to enjoy your new furniture.”
"Don't waste your money on a product that is going to take literally months to get. My delivery date has been pushed back 3 times now. I get no communication that it was pushed back or why. I've been paying for a couch for 2 months now that I ordered in Nov and now won't get until MARCH??!?!?!
I have now reschedule for a THIRD TIME the removal of our old couch. This is so inconsistent. The cancelation fee is insane. "
“We're sorry to hear about the delay in receiving your order and the lack of communication regarding the changes. We understand how frustrating this must be for you. Our team is working hard to fulfill all orders as quickly as possible, but sometimes unexpected issues can arise that cause delays. We apologize for any inconvenience this has caused you. Regarding the cancellation fee, it is in place to cover the costs we incur when processing and preparing an order for production. However, we would be happy to look into your specific situation and see if any exceptions can be made. Please provide us with your order details so that we can assist you further.”
"Excellent customer service from John Bowers in Portland, Oregon
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“Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience with our customer service representative, John Bowers in Portland, Oregon. We will make sure to pass along your kind words to John. We appreciate your support and look forward to assisting you with any future furniture needs you may have.”
"Website was easy to use and love the product pics etc but the expected date of delivery on the order page was different from the confirmation email when I placed my order. I ordered the sofa based on the delivery timeframe they had listed but now I won’t have the sofa when I was hoping for and not sure I would have purchased it given it’s going to be a month later than I needed. "
“Thank you so much for your feedback! We're thrilled to hear that you found our website easy to use and enjoyed browsing through our product pictures. We apologize for any confusion caused by the discrepancy between the expected date of delivery on the order page and the confirmation email. We understand how frustrating it can be to have a delayed delivery, and we deeply apologize for any inconvenience this may have caused. We truly appreciate your understanding, and we hope that despite the delay, you'll still love your new sofa when it arrives!”
"Lalibela Lawrence is the person I worked with in the Manhattan store.
She was patient with my decision making and knowledgeable about the products.
I've recommended Joybird and Lalibela to several friends.
"
“Thank you so much for sharing your amazing experience with us! We're thrilled to hear that Lalibela provided exceptional service and made your decision-making process easier. It means the world to us that you've recommended Joybird and Lalibela to your friends. We can't wait to continue providing you with top-notch products and services in the future.”
"Both in store and online experiences have been seamless. In person staff really helped me figure out how to put the room together and every delivery person has been so nice. "
“Thank you so much for your amazing review! We're thrilled to hear that you had seamless experiences both in-store and online. Our team is always here to assist you in putting your room together, and we're glad that they were able to help you out. It's also great to know that our delivery team has been friendly and helpful during your deliveries. We truly appreciate your support and we can't wait to continue providing you with exceptional service.”
"Unnecessary and unwanted white glove delivery is forced on you on the "Delivery" page after the one showing your total amount due. On the Delivery page you have to hit "submit" not knowing what the revised total is. After you hit "submit" if you change your mind on the order you are hit with to a 20% cancellation fee even if, as I did, you cancel within 24 hours.
I learned these policies the hard way, and too late, so now I'm going to take delivery of a piece of furniture I like, but now am rather bitter about.
I won't be shopping Joybird again."
“We're sorry to hear about your experience. We understand how important it is to have clear and transparent information when making a purchase. We apologize if the delivery options were not clearly stated during your order process.
Regarding the cancellation fee, we apologize for any inconvenience this may have caused you. Our cancellation policy is in place to cover costs associated with processing and preparing orders for production. We see that your order was delivered on January 11th and hope that it is to your liking.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ”
"I was happy with quality of sofa delivered in that order however the remaining items are not delivered yet , its taking more than two months now to get my items delivered"
“We're sorry to hear about the delay in receiving the rest of your order. We understand how frustrating this must be for you. Our team is currently experiencing some delays due to high demand and supply chain disruptions. We apologize for any inconvenience this has caused. Please rest assured that we are working diligently to get your items delivered to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"Pushed our expected shipping timelines out a whole month and didn’t notify us"
“We're sorry to hear about the delay in your shipping timelines and the lack of notification. We understand how frustrating this can be, and we apologize for any inconvenience this may have caused. We strive to provide accurate and timely shipping information to our customers, and it seems we fell short in this instance. We appreciate you bringing this to our attention, and we will review our processes to ensure that such communication lapses are avoided in the future. If there's anything else we can assist you with, please don't hesitate to reach out.”
"I worked with jacy at the Seattle store and she was thoughtful, understanding and patient. I had gone in with every intention of buying a couch in store that day, but when it got to the payment option, I realized that as a result of my divorce, I didn’t have the right things and she was so understanding and help me understand how I can do it at home and I ended up not getting the sleeper version of the couch we looked at, but I’m still so excited for my new couch because it’s the only thing I’m excited about right now "
“Thank you so much for your kind words and for sharing your experience with Jacy at our Seattle store! We're thrilled to hear that she was thoughtful, understanding, and patient throughout your visit. We're grateful that Jacy was able to help you find a solution that worked for you. We're excited for you to receive your new couch and hope it brings you joy during this time. Thank you for choosing Joybird!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing 5-star review! We're thrilled to hear that Elena and our Portland showroom team provided exceptional service and helped you find the perfect Joybird Bryant Daybed in Harper Cinnamon. It's wonderful to know that Elena was patient and took the time to ensure your comfort, measure doorways, and find the best fabric for your aesthetic and furry friends. We can't wait for you to receive your new daybed and we're confident that it will be the perfect spot for two adults and two dogs. Thank you for choosing Joybird, and we truly appreciate your support!”