"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"That’s really annoying that they couldn’t get their time frame correct. Having it be a month delayed is really disappointing."
"Every facet of my Joybird experience was outstanding. Starting with a visit to the Soho showroom all the way through until my white glove delivery everything was perfect."
“Thank you so much for your amazing review! We are thrilled to hear that every step of your Joybird experience was outstanding. From visiting our Soho showroom to the white glove delivery, we are glad that everything was perfect for you. We appreciate your support and hope you continue to enjoy your new furniture.”
"Website does not work. I cannot login to my dashboard, trying to reset the password yields an error message. Customer service is unresponsive. Have received no update about the couch since “we sourced the lumber for it.”"
“Hi there, we are sorry to hear about the technical issues you were experiencing with your sign in and hope that our customer service team was able to assist you. Please let us know if you have any questions or need help, we are here for you. ”
"Shopping at Joybird was a treat. Went to many stores and did not love anything. When I went into Joybird I found multiple choices. Staff was helpful and friendly. Happy with my purchase and highly recommend shopping there! "
“We're thrilled to hear that you had a great experience shopping with us at Joybird. Our team works hard to provide a wide variety of choices and provide excellent customer service. We appreciate your recommendation and we hope you continue to enjoy your purchase.”
"Easy and quick! Very friendly too!"
“We're absolutely thrilled to hear that you had a great experience with our customer service team! Making your shopping experience easy, quick, and friendly is always our top priority. Thank you so much for taking the time to share your feedback, we can't wait to assist you again in the future!”
"Jacy made this entire experience so effortless. I have no knowledge about where to even begin looking for a new sofa to update my boring living room. Within the hour I had everything I needed to know to make a decision on what to buy to have my place looking chic. Many thanks to Jacy and the entire Seattle team "
“We're overjoyed to hear about your world-class experience, and we can't thank you enough for sharing it with us! Jacy and the Seattle team truly go above and beyond to make your furniture shopping effortless and enjoyable. We're thrilled that they provided you with all the information you needed to update your living room with a chic and stylish sofa. Thank you for choosing Joybird, and we can't wait to help you with any future design needs!”
"Really excited for the couch. Went to ATX and sat in one at their show room. Unfortunately when I ordered it was set to deliver late feb to early March. Updates are now showing mid March at the earliest. 8 weeks turned to 10-11 weeks right after purchase. I understand time and craftsmanship goes into this product. But for 4k+ furniture you’d think you’re less times would be more accurate. "
“We're sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. We strive to provide timely deliveries, but there are occasional unforeseen circumstances that may cause delays. Rest assured, we are working hard to get your furniture to you as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience.”
"Haley helped me via and video call. I felt like I had my own personal shopper! Can’t wait for my new desk to arrive."
“Thank you so much for your kind words! We are thrilled to hear that Haley provided you with personal and professional service during your video call. It's our goal to make every customer feel like they have their own personal shopper, so we're glad we could exceed your expectations. We can't wait for your new desk to arrive either! If you need any further assistance, don't hesitate to reach out.”
"Purchasing through Joybird was a very easy experience particularly with Jazmines help in person at your store. "
“We are so happy to hear that Jazmine was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"My purchase experience was amazing! Looking forward to the delivery of my purchase. Super excited can’t wait!!!"
“Thank you so much for your review! We are thrilled to hear that your purchase experience with us was wonderful. We understand your excitement and can't wait for you to receive your purchase. We appreciate your support and look forward to providing you with exceptional furniture.”
"The woman took my order made it very easy and explained all my questions "
“Thank you so much for your kind review! We are thrilled to hear that our customer representative was able to provide you with exceptional service. Making your ordering process easy and addressing all your questions is our top priority, and we're delighted that you had a positive experience. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.”
"He was so sweet and helpful and if we could, we’d buy another couch from him!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that Justin provided such sweet and helpful service. We truly appreciate your kind words, and we're honored that you would consider buying another couch from us. It means the world to us to have customers like you who have had a fantastic experience. Thank you again for choosing Joybird!”
"I haven't completed my order yet but so far dealing with customer service has been good and I also received my swatch box today, as promised."
“Thank you so much for taking the time to leave a review! We're thrilled to hear that your experience with our customer service team has been positive and that you received your swatch box as promised. We can't wait for you to complete your order and for you to enjoy your new furniture. Please don't hesitate to reach out if you have any further questions or need any assistance.”
"Me and my wife were not planning on buying a new sofa the day we came in but thanks to Leslie. She made the whole process not only easy but also a very comfortable one we have yet to receive our sofa, but everything up to this point, including the fabric change we made has been smooth. we are excited and cannot wait to have our sofa delivered to us "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that Leslie made your sofa shopping experience both easy and comfortable. It means the world to us that you chose Joybird for your new sofa, and we're excited for you to receive it soon. We appreciate your trust in us and look forward to delivering a smooth and seamless experience from start to finish.”
"Enjoyed the store. But not this survey. "
“Thank you so much for your continued support and loyalty over the years! We're thrilled to hear that you love our furniture and enjoyed your experience at our store. We apologize if the survey didn't meet your expectations, but we appreciate your feedback nonetheless. Your satisfaction is our top priority, and we're always looking for ways to improve. We can't wait to serve you again in the future!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. We strive to provide timely deliveries, but there are occasional unforeseen circumstances that may cause delays. Rest assured, we are working hard to get your furniture to you as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience.”