"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Looked at several online furniture companies and kept going back to Joy Bird"
"Staff were friendly, attentive, knowledgeable, and listened well. Beautiful store layout and super-large swatches made it easy to envision chosen furniture with desired fabrics. Great experience overall!"
“Thank you so much for the fantastic review! We are thrilled to hear that you had such a positive experience with our staff. We take pride in our friendly and attentive team members who are always ready to assist you. It's wonderful to know that our beautiful store layout and super-large swatches helped you envision your furniture with the desired fabrics. We greatly appreciate your kind words and are grateful for your support.”
"I met with Aiza who was very patient with me, very informative, as well as insightful , honest and truthful ... she was a pleasure to work with and I plan to do more business with her.."
“Thank you so much for the amazing review! We are thrilled to hear that Aiza provided you with exceptional customer service. We pride ourselves on having a knowledgeable and helpful team. We truly appreciate your support and look forward to assisting you with your future furniture needs.”
"We had a good time at the store. Service from Haven Silva was friendly, knowledgeable, and efficient."
“Thank you so much for leaving this amazing review! We're thrilled to hear that you had a great time at our store and that Haven provided you with friendly, knowledgeable, and efficient service. We truly appreciate your kind words and are grateful for your support. It was a pleasure serving you and we look forward to helping you again in the future!”
"Very helpful sales associate plus the sale was just what I needed"
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our sales associate and that the sale met your needs perfectly. We truly appreciate your support and look forward to serving you again in the future!”
"The velvet green couch lives forever in my millennial heart"
“Thank you so much for taking the time to leave us a glowing review! We are thrilled to hear that John at our Portland store was able to assist you in finding the perfect velvet green couch. It's amazing to know that it has found a forever home in your heart. We truly appreciate your support and hope to see you again soon at Joybird!”
"I pet protection option is only offered by your company so that's what sold me. I hope the couch is nice and comfortable when it arrives. "
“Thank you so much for choosing Joybird! We're thrilled that you decided to go with our pet protection option. We understand the importance of keeping your furniture in great condition, especially when you have pets. Rest assured, our team is dedicated to delivering not only a beautifully designed couch but also one that is incredibly comfortable. We can't wait for you to experience the ultimate blend of style and coziness when your new couch arrives.”
"The rug arrived earlier than expected and color is perfect. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that the rug exceeded your expectations and arrived earlier than anticipated. It's fantastic that the color is a perfect match! We appreciate your feedback and hope you continue to enjoy your Joybird rug.”
"I'm not supposed to receive the purchase until January but the ordering experience and call with support to make a slight change after ordering was painless and easy."
“Thank you so much for the amazing 5-star review! We're thrilled to hear that your ordering experience with us was smooth and hassle-free. Our team works hard to ensure that every step of the process, from placing the order to making any necessary adjustments, is easy and enjoyable for our customers. We can't wait for you to receive your purchase in January!”
"They don’t answer phones, emails or instagram DMs. Delayed my couch by two months. Impossible to get in touch with anyone."
“We're sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience caused by the delayed delivery of your couch and our lack of responsiveness. It is important to us that our customers are able to easily reach us and have their concerns addressed promptly. We appreciate your feedback and will take it into consideration as we work to improve our communication channels. If there is anything we can do to assist you further, please let us know.”
"The shipping delivery dates: I was told mid December which would have given me enough time to be located at the location. And they also said as late as Jan. But the furniture was delivered too early then originally quoted. So the timing of delivery was mis-leading. As a default of this may require me to return the items in which I purchased. The dimes would be out my pocket and not in theirs. So we’ll see when And how this fans out. "
“We're sorry to hear about the confusion and inconvenience regarding the delivery timing of your furniture. We understand how important it is for our customers to have accurate information and receive their orders at the expected time. We apologize for any inconvenience this may have caused you. If you need to return the items due to this issue, please reach out to our customer support team who will assist you with the return process. Thank you for bringing this to our attention and we appreciate your understanding.”
"Associate was very friendly and knowledgeable "
“Thank you so much for your amazing feedback! We couldn't be happier to hear that you had a great experience with our associate. We strive to provide friendly and knowledgeable service to all our valued customers. Your satisfaction is our top priority. We appreciate your support and look forward to serving you again in the future!”
"I was helping my son purchase a sofa. We don't live in the same town so the virtual consultation was a god send. The sales consultant was really nice and answered all my questions. The next day, she made sure my son had the help he needed when he visited the store with his kids. "
“Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that our virtual consultation was a good experience and that our sales consultant provided great service. It's fantastic that we were able to assist your son in finding the perfect sofa, even when you both live in different towns. We appreciate your trust in us, and we're so glad we could help make the furniture-buying process easier for your family. We couldn't ask for better customers like you. Thank you again!”
"I have not yet received my sofa, but really looking forward to receiving it. However, my experience with the in-store team was phenomenal! I'm sooo glad Joybird set a store in Seattle. I came in 4 times before making my purchase. Working with Michael was always a pleasure. When he was **** with other customers, the rest of the staff was wonderful, as well. Great experience. I have no doubt I will be thrilled with my sofa, as well!"
“Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our in-store team in Seattle. We appreciate your patience and can't wait for you to receive your sofa. We're confident that you'll be thrilled with it as well. Thank you for choosing Joybird!”
"Ross was knowledgeable and patient during my 2-day visit to Joybird. "
“Thank you so much for sharing your positive experience at Joybird! We're thrilled to hear that Ross provided you with excellent service and went above and beyond to ensure your visit was enjoyable. We appreciate your feedback and hope you love your new furniture.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for choosing Joybird! We're thrilled to hear that you found exactly what you needed with us. It means a lot that despite checking out other online furniture companies, you kept coming back to us. We appreciate your support and hope you continue to enjoy your furniture!”