"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"It should be delivered within the next month, hoping it is fantastic."
"Leslie Z in the Los Angeles store was AMAZING!!! She was so helpful, patient and knowledgeable about all the products and fabrics. Looking forward to getting my sofa in a few weeks. "
“Thank you so much for your amazing feedback! We are thrilled to hear that Leslie provided you with exceptional customer service at our Los Angeles store. We pride ourselves on having knowledgeable and helpful team members, and we're glad Leslie exceeded your expectations. We cannot wait for you to receive your new sofa in a few weeks!”
"Design person (Kayla) emailed me and offered to help me pick a fabric, which was so so helpful. Overall great experience, great price and design. "
“Thank you so much for leaving us a 5-star review! We are thrilled to hear that Kayla went above and beyond to assist you in selecting the perfect fabric for your furniture. We pride ourselves on providing helpful and personalized design assistance. It's wonderful to know that you had a great experience and were satisfied with both the price and the design. We truly appreciate your support and we look forward to serving you again in the future!”
"I finally made a decision, and it was not an issue at all that I changed my mind a couple of times. Tre went the extra mile to help me get it just right, and I am somewhat particular...okay very particular. I am so excited for my sofa to arrive. More reviews to come!! "
“Thank you so much for the amazing review! We're thrilled to hear that Tre went the extra mile to help you find the perfect sofa. We understand that making a decision can be tough, but we're here to make sure you're completely satisfied. We can't wait for your sofa to arrive and we're excited to hear your thoughts once it does!”
"Absolutely wonderful shopping experience in Philadelphia and fantastic delivery service when the couch arrived!"
“Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you had a wonderful shopping experience at our Philadelphia store and that our delivery service exceeded your expectations. It brings us joy to know that you're happy with your new couch. We appreciate your support and hope you continue to enjoy your furniture for years to come!”
"Experience couldn't have been easier. Mathew was very friendly, helpful and gave us great customer service. He helped us to choose the right piece based on our space and material preferences. Wish I knew about JoyBird sooner. "
“Thank you so much for your amazing review! We are thrilled to hear that your experience with Joybird couldn't have been easier. We're even more excited to hear that Mathew provided you with friendly and helpful customer service and helped you choose the perfect Lewis loveseat for your space and preferences. We wish we had found you sooner too! Thank you for choosing Joybird and we can't wait to assist you with any future furniture needs.”
"I haven't received my furniture yet, but the email updates, the way they set expectations are so stellar, I find Joybird a cut above the rest of my online experiences. And the greatest experience so far - besides the shopping process and building/shipping process communications, their customer service is AMAZING.
I was already receiving a discount and purchased using Affirm. So of course before chatting I was already concerned with questions about if they'd price match a better discount being offered and how my Affirm loan would be affected. Well, them must know their users so well. Because in about 30 seconds they quickly matched the price. Told me the small extra discount total, then updated my Affirm loan and payment schedule immediately! I had zero questions after that. Joybird is just quality all around."
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that you are impressed with our communication and customer service. Our goal is to provide the best experience possible for our customers, and we appreciate your kind words. We're here to assist you with any questions or concerns you may have, so please don't hesitate to reach out. Thank you for choosing Joybird!”
"I have a coupon to use and was not able to use it because they did not respond but I wanted to catch the Cyber sale deal. "
“Hi there, we have confirmation that our team was able to assist in applying the coupon to your order. Please let us know if there is anything else we can do to assist at this time, would love to turn your experience around. ”
"I can’t review because I still haven’t received my order "
“Thank you for sharing your feedback with us. We understand that the ordering process may not be the most important part for you, and we appreciate your willingness to provide another review after your furniture is delivered and installed. If you have any questions or need assistance during the delivery and installation process, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.”
"The help we received from the showroom staff and email updates to our order have been right on time and exactly what we need. "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that our showroom staff and email updates have been providing you with the support you need. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you ever have any other questions or need further assistance, please don't hesitate to reach out. We're here for you!”
"It was great. Received swatches quickly and it really helped finalize my choice. Love the swatch option. "
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you are excited to receive your Amelia chair purchase soon. It's wonderful to know that our swatch option was helpful in finalizing your choice. We appreciate your support and can't wait for you to enjoy your new chair!”
"I visited the Philadelphia showroom/store after doing some initial exploration on their website. The staff was very knowledgeable, attentive and helpful.
Though the specific armchair I was interested in was not on display, a sofa of the same type was, which allowed me to assess seating comfort and back support."
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great in-store shopping experience at our Philadelphia showroom. Our knowledgeable and attentive staff is always ready to assist you in finding the perfect furniture for your home. We apologize for not having the specific armchair you were interested in on display, but we're glad you were still able to assess the seating comfort and back support. We appreciate your feedback and hope to see you again soon at Joybird!”
"Kayla was an amazing representative at Joybird! She contacted us and reached out to us to make sure we had everything we needed before our order and in the process of our order. She even recommended cleaners for the Holt Sectional. I am ecstatic and cannot wait to receive this couch. Because of her, we left confident in our choice and fabric and would 1000% shop here again. If it wasn’t for her stellar service I don’t think we would have chosen Joybird. :) "
“Thank you so much for your incredible review! We are thrilled to hear that Kayla provided you with excellent service and went above and beyond to ensure you had a seamless ordering process. We're delighted that she was able to recommend the perfect cleaners for your Holt Sectional as well. Your satisfaction and confidence in choosing Joybird mean the world to us. We can't wait for you to receive your new couch and have the best experience possible. We look forward to serving you again in the future!”
"I worked with David for the majority of my experience at the sf store. He was patient, helpful, checked in while not pressuring the decisions. He was great and I would be happy to work with him again. Another associate (did not get the associate’s name, Asian decent with blonde hair) took over the check out process and placed an incorrect order, when I went through the payment process, the card reader said approved, but he said it didn’t go through so he handed me to another associate, Haven, and she reprocessed the order. She processed the order and I payed again. Upon reviewing my emailed receipts and bank account, two orders were placed and I was charged twice. One for a couch I never even saw or spoke to the sales person about! I then had to go through the process of calling and altering the mistake. I would have felt more comfortable not being passed around to different associates for such a large purchase. I feel if David would have proceeded with processing the order, it would have been less chaotic, I wouldn’t have felt like I was being pushed from one person to the next, the miscommunication would have been avoided, and it would have felt more reliable while spending so much money. Also, allowing the customer to see their purchase summary on a screen before proceeding with payment should be a staple of every transaction and it was not available for me to review before payment. This experience makes me feel insecure about my purchase and hesitant about what product will arrive. Continuity, trust, and reliability through all aspects of a sale is extremely important and I feel the overall experience was lacking. Again, David was excellent, but the overall great customer service experience was diminished and became frustrating. "
“Hi there, we are very sorry to hear about the issues you experienced when placing your order. We appreciate your feedback as this will help us improve our services and hope that our team was able to properly correct your order and assist. We assure you that our team will make sure that your Lewis Sectional in Royale Peacock is delivered promptly and in perfect condition. Please let us know if you have any questions or concerns in the meantime, we are here to help. ”
"I am impressed with Joybird's website and communication. It was clear and efficient, and their website helped me see different options. I will definitely be a returning shopper."
“Thank you so much for your amazing review! We are thrilled to hear that you had a great user experience with our website and communication. We always strive to make the process clear and efficient for our customers. We are so glad that our website helped you see different options and that you plan on returning to shop with us again. We truly appreciate your support and can't wait to assist you again in the future! ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your positive review! We're thrilled to hear that you're excited about your upcoming delivery. Rest assured, our team is dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird pieces!”