"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Didn’t receive the couch yet, but once I bought it the time to ship went from 4 to 8 weeks"
"We love all the swatch options Joybird has. The swatch kit makes it easy to pick the fabric, and customer service answered all my questions."
“Thank you so much for your amazing review! We are thrilled to hear about your experience with our customer service team. We understand that choosing the perfect fabric can be overwhelming, but we're glad our free fabric swatch packet helped you make a decision. Thank you for choosing Joybird and we hope you enjoy your new furniture!
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"Everyone at the showroom was informative for what I needed and thrilled about my choice, can’t wait to receive this couch! "
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with our team. Let us know if you have any other questions, we're happy to help. ”
"Joybird asked me for a review before my order was received. When I placed my order I was told it would take four weeks then it was double to eight weeks. I called customer service. It said there was a 300 minute wait because they were getting more then normal amount of calls. I’m sure the furniture will be nice when it arrives. "
“Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the delay in your order and the long wait time you experienced when trying to reach our customer service team.
We understand that waiting longer than initially expected can be frustrating, and we apologize for the change in the estimated delivery time. Our team is working diligently to fulfill orders as quickly as possible, but sometimes unforeseen circumstances can cause delays.
We appreciate your patience and understanding, and we assure you that we will do everything we can to ensure that your furniture is delivered to you as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, and we will be more than happy to assist you.”
"Good and a beautiful sofa "
“Thanks for the great review! We are thrilled to hear that you are loving your new sofa. Let us know if you have any questions, we are here to help.”
"Our sales associate was knowledgeable and delightful to work with. Low pressure and encouraged us to try out some different pieces."
“Thank you so much for your review! We're thrilled to hear that our sales associate provided helpful and friendly service, making your experience with us delightful. We pride ourselves on having knowledgeable staff who are always ready to assist you in finding the perfect pieces for your home. We're glad that they created a low-pressure environment and encouraged you to try out different options. Thank you for choosing Joybird Furniture, and we look forward to serving you again in the future!”
"I have been daydreaming and looking at furniture on Joybird since August. I want my new living room to be vivid and bright and happy! I am so happy to get what I wanted on sale! I will be absolutely in love with my new room! "
“Thank you so much for your amazing review! We are thrilled to hear that you have been daydreaming and browsing our furniture for months. It's wonderful to know that you were able to find the perfect pieces to create a vivid, bright, and happy living room. We're even more excited that you were able to take advantage of our sale and get exactly what you wanted. We can't wait for you to fall absolutely in love with your new room. Thank you again for choosing Joybird!”
"We presented at the storeroom and were gently greeted by Kimberly Heesch. She gave us personal attention and guided us through the process with ease and patience. She made the process of identifying and ordering furniture understandable and seamless. "
“Thank you so much for taking the time to leave us this amazing 5-star review! We are thrilled to hear that Kimberly provided you with such exceptional personal attention during your visit to our store. It's wonderful to know that she made the process of choosing and ordering furniture easy and seamless for you. We truly appreciate your kind words and look forward to serving you again in the future.”
"Walked in to checkout a new store in the neighborhood and found Joy bird …thrilled that they offer two sizes in the chairs
We picked a chair ordered two the process was very easy and actually fun "
“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience at our new store. It's fantastic to know that you found our two chair sizes helpful and that ordering was easy and even fun! We appreciate your support and can't wait to serve you again in the future.”
"Customer service was pleasant and knowledgeable. I went to the Brooklyn showroom location and the girl appeared frustrated with questions I had regarding the Miller sofa and any other questions I had regarding any other sofa. She was not well informed and had to go and ask someone in the back room at least 3x’s.
I went to the NYC Wooster St location. The woman there was knowledgeable about JoyBird and answered all my questions. She was a delight! I purchased the Miller Sofa. I can’t wait to get it!! Delivery January. "
“Thank you so much for your amazing 5-star review of your experience at our NYC showroom! We are thrilled to hear that our customer service team was pleasant and knowledgeable, and we apologize for any frustration you experienced at our Brooklyn location. Rest assured, we will address this with our team to ensure better service in the future. We are delighted that you found our team at the Wooster St location to be knowledgeable and helpful, and we can't wait for you to receive your Miller Sofa in January! Thank you for choosing Joybird, and please don't hesitate to reach out if you have any further questions.”
"I ordered a chair in mid November and it won’t arrive until at least the end of January at this point due to an unexplained delay. Had I known it would take over 2 months to receive the chair I probably would’ve ordered from another company. "
“We're sorry to hear about the delay in receiving your chair. We understand your frustration, as waiting for such a long time can be disappointing. Our team is currently experiencing some production delays which have impacted the estimated delivery dates. We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding while we work to get your order out to you. ”
"We visited the Austin store and were impressed with the customer service we received. The salesman was very knowledgeable when helping us select our pieces. We can’t wait to receive our furniture next month."
“Thank you so much for choosing Joybird as your first-time furniture buyer! We are thrilled to hear that you had a great experience at our Austin store and that our salesman was able to provide you with excellent customer service. We appreciate your kind words and can't wait for you to receive your furniture next month. Enjoy your new pieces!”
"I recently had the pleasure of purchasing a couch with the assistance of Jazmine Renteria, and I must say, the experience was nothing short of exceptional. From the moment I entered the store, Jazmine was attentive, knowledgeable, and genuinely interested in helping me find the perfect couch for my home.
Customer Service: Jazmine's approach to customer service was remarkable. She was patient, listened to my preferences, and provided insightful suggestions without being pushy. Her understanding of the product range allowed her to guide me through various options that fit my taste and budget.
Product Knowledge: One of the things that stood out was Jazmine's extensive knowledge of the couches. She was well-versed in the different materials, styles, and configurations, which made it easier for me to make an informed decision. Her expertise was invaluable in weighing the pros and cons of each choice.
Attention to Detail: Jazmine paid close attention to the details that mattered to me. Whether it was the couch size, color, comfort, or durability, she made sure that the couch I selected met all my requirements. Her ability to understand and cater to my specific needs was impressive.
Overall Experience: The entire process, from browsing to purchase, was seamless and enjoyable, thanks to Jazmine's professionalism and friendly demeanor. She made sure that all my questions were answered and that I was completely satisfied with my choice.
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“Thank you so much for your amazing review! We're thrilled to hear that you had an exceptional experience with Jazmine at our store. It's fantastic to know that she was attentive, knowledgeable, and genuinely interested in helping you find the perfect couch for your home. Jazmine's remarkable customer service skills, patience, and ability to listen to your preferences are qualities we truly value in our team members. We're grateful for your support and we hope you continue to enjoy your new couch!”
"One of the representatives give me the wrong information about cancellation and fees "
“We're sorry to hear about your negative experience with our customer service. We apologize for any misinformation that was provided to you regarding cancellation and fees. We always strive to provide accurate and helpful information to our customers. If you can provide us with more details about your specific situation, we would be happy to assist you further and address any concerns you may have. Thank you for bringing this to our attention.”
"There is no substitute for buying furniture in person. I read all the views, lusted over this purchase for over a year and finally pulled the trigger only to discover shortly thereafter that there was a Joybird store in Denver. The actual couch is so different in terms of comfort that had I known, I would not have purchased it. "
“Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our ordering process to be fast and easy. We understand that buying furniture online can sometimes be challenging, as there's no substitute for seeing and feeling the pieces in person. We apologize for any disappointment you may have experienced with the comfort of your couch. If there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your support and hope you're still enjoying your purchase!”
A rep from Joybird , JoybirdFurniture, has responded:
“We understand that waiting longer than expected can be frustrating, and we apologize for any inconvenience this may have caused. Shipping times can sometimes be affected by various factors, but we are working hard to ensure that your order is delivered to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”