"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Unnecessary and unwanted white glove delivery is forced on you on the "Delivery" page after the one showing your total amount due. On the Delivery page you have to hit "submit" not knowing what the revised total is. After you hit "submit" if you change your mind on the order you are hit with to a 20% cancellation fee even if, as I did, you cancel within 24 hours.
I learned these policies the hard way, and too late, so now I'm going to take delivery of a piece of furniture I like, but now am rather bitter about.
I won't be shopping Joybird again."
"I was happy with quality of sofa delivered in that order however the remaining items are not delivered yet , its taking more than two months now to get my items delivered"
“We're sorry to hear about the delay in receiving the rest of your order. We understand how frustrating this must be for you. Our team is currently experiencing some delays due to high demand and supply chain disruptions. We apologize for any inconvenience this has caused. Please rest assured that we are working diligently to get your items delivered to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"Pushed our expected shipping timelines out a whole month and didn’t notify us"
“We're sorry to hear about the delay in your shipping timelines and the lack of notification. We understand how frustrating this can be, and we apologize for any inconvenience this may have caused. We strive to provide accurate and timely shipping information to our customers, and it seems we fell short in this instance. We appreciate you bringing this to our attention, and we will review our processes to ensure that such communication lapses are avoided in the future. If there's anything else we can assist you with, please don't hesitate to reach out.”
"I worked with jacy at the Seattle store and she was thoughtful, understanding and patient. I had gone in with every intention of buying a couch in store that day, but when it got to the payment option, I realized that as a result of my divorce, I didn’t have the right things and she was so understanding and help me understand how I can do it at home and I ended up not getting the sleeper version of the couch we looked at, but I’m still so excited for my new couch because it’s the only thing I’m excited about right now "
“Thank you so much for your kind words and for sharing your experience with Jacy at our Seattle store! We're thrilled to hear that she was thoughtful, understanding, and patient throughout your visit. We're grateful that Jacy was able to help you find a solution that worked for you. We're excited for you to receive your new couch and hope it brings you joy during this time. Thank you for choosing Joybird!”
"The showroom customer representative was informative and answered all our questions thoroughly."
“Thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience at our showroom. Our team always strives to provide informative and thorough service. If you have any more questions in the future, feel free to reach out. We appreciate your support!”
"The Designer service was excellent. Jazmine helped me by comforting me by telling me that all of my choices of 7 pieces that I had picked out to order would work well together. Excited for the delivery!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had an excellent experience with our Designer service. We're glad that Jazmine could provide you with the comfort and reassurance you needed in selecting your pieces. We hope that your delivery is just as exciting as you are, and we can't wait for you to enjoy your new furniture!”
"I’ve been shopping online for quite a while narrowing down what pieces I want for my new home. I went into the Seattle showroom to finally experience the product first hand. The service was incredible! The gal directed me to pieces based on my feedback and helped me find the perfect couch and chair set for my new home! "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great experience at our Seattle showroom. Our team is dedicated to providing exceptional service and helping you find the perfect pieces for your new home. We appreciate your support and can't wait for you to enjoy your new couch and chair set.”
"I can’t speak to longevity or comfort yet, we’re waiting on ours to arrive.
We were having trouble finding pillows for an existing sofa. We wasted a couple hundred shopping on etsy - pretty but the color is never easy to determine. So we decided to go to Joybird since we can experience the fabric in person. Such a variety of color and texture. The sales representative, Lalibela, was absolutely wonderful. She is professional, patient, knowledgeable, and responded to emails instantly. We’re excited to receive our pillows - oh! And were lucky to get in on an end of year sale. The ooonly , is the delivery costs. Almost $200 for pillows! It’d be great if they allowed pick up in store for smaller items like ours. Even for a lesser fee! I still recommend checking them out. The showroom samples are really nice with range of moods, styles, and lifestyles. "
“Hi there, thank you for taking the time to share your thoughts with us. We are glad to hear that Lalibela provided a great shopping experience for you and appreciate your kind words. Regarding the shipping cost of your order, we will make sure to consider that feedback and share it with our teams for the improvement of our services. We assure you that the pillows you ordered will be worth the wait and the cost, we know you're going to love them! ”
"I saw a sofa bed online and went the the West Hollywood store to order it. I was in the store around 5 minutes as I knew what I wanted, ordered, paid and left. It wasn’t until i got home and received an emailed receipt that i saw that protection had been added without ever being discussed with me. This is a very sneaky way of the salesperson getting extra commission. I’m going to cancel the order because of it. Buyers beware. "
“Thank you for bringing this to our attention, we apologize for any miscommunication and frustration this may have caused. We have confirmation that our team was able to get that protection plan removed from your order and refunded back to your original form of payment. Please let us know if there is anything we can do to further assist at this time. ”
"My call to the company was returned almost right away. I had a change of fabric and a price change (the item I ordered had gone on sale a week later). My customer service gal, Leslie, happily and efficiently took care of both. Definitely going to order again from Joybird!"
“Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that our customer service team, especially Leslie, provided amazing and friendly service. We're glad we could assist you with your change of fabric and price adjustment efficiently. We look forward to serving you again for your future orders at Joybird!”
"we were told delivery would be on 12/15-12/18. Now we are told 1/10/24. We flew down to be here for a BS delivery. "
“We apologize for the inconvenience and frustration caused by the delay in your delivery. We understand how important it is to receive your furniture within the expected timeframe, and we apologize for any confusion or miscommunication. We see that the delivery took place 1/10 and hope that you let us know if there's anything else we can assist you with. ”
"I ORDERED MY FURNITURE ON NOVEMBER 26TH WITH A DELIVERY FOR JANUARY 7TH. I NEVER RECEIVED AN EMAIL INDICATING THERE WOULD BE A DELAY. I JUST LEARNED BY CHECKING MY DASHBOARD THAT THE FURNITURE IS DELAYED ANOTHER MONTH. THEY NEVER BOTHERED TO CONTACT ME WITH THIS NEWS. I AM NOW LOOKING FOR A REFUND AS I NEED THIS FURNITURE NOW."
“Hi there, we're sorry to hear you had a less-than-positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”
"Rosie Lee Brown helped us at the Chicago store and she was wonderful. We looked at every sofa and she got prices for us on all the materials and options we considered. She measured it for us and was very nice. She even told us about her five kids, which is why we decided to go ahead with the purchase because if a Joybird sofa can handle four boys then I think we are good. There are sofas out there that are deemed family friendly because the covers can come off and can be washed, but she assured us that spot cleaning with water takes care of it so I felt so much better. We don’t eat on our sofas but still kids have their moments when they make the sofa dirty. "
“Thank you so much for your amazing review! We're thrilled to hear that you had a low-pressure and wonderful experience with Rosie Lee at our Chicago showroom. It's great to know that she provided you with all the information you needed on our different materials and options, as well as taking the time to measure the sofa for you. We're also glad to hear that Rosie's personal experience with her five kids convinced you that our Joybird sofas are built to handle a busy family. We appreciate your trust in us, and we're confident that you'll love your new sofa for years to come. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for choosing Joybird!”
"Excellent help in picking out colors and fabrics "
“Thank you so much for choosing Joybird for your color and fabric selection! We're thrilled to hear that our team provided excellent help and made your experience a great one. We appreciate your kind words and look forward to continuing to provide exceptional service.”
"Excellent experience with Johnny from Joybird. "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Johnny provided you with excellent service, being helpful, polite, patient, and knowledgeable. We truly value your feedback and are grateful for your support. We look forward to serving you again in the future!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about your experience. We understand how important it is to have clear and transparent information when making a purchase. We apologize if the delivery options were not clearly stated during your order process.
Regarding the cancellation fee, we apologize for any inconvenience this may have caused you. Our cancellation policy is in place to cover costs associated with processing and preparing orders for production. We see that your order was delivered on January 11th and hope that it is to your liking.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ”