"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The picture was packaged in a thin cardboard carton with no protection and the frame was cracked when I opened the box. "
"I had ordered a couch in a color I never picked before and as soon as I got home, realized it wasn’t the color for me. The customer service was really helpful! Helped me cancel, and re-order the couch in the color that brings me lots of peace! can’t wait for it to be delivered!"
“We're thrilled to hear about your positive experience with our customer service team! We're always here to help make sure you get exactly what you want. We're excited for you to receive your couch in the perfect color that brings you peace. Thank you for choosing Joybird!”
"David Gray helped us at the Cherry Creek location. He was kind, knowledgable and made our experience easy and fun.
Thank you David!
"
“Thank you for your glowing 5-star review! We're thrilled to hear about your positive experience with David at our Cherry Creek location. We strive to make furniture shopping easy and enjoyable for our customers, and we're so glad that David was able to assist you. Thank you for choosing Joybird!”
"Kevin was a great help in selecting the furniture and fabric that will fit our room and needs. "
“Thank you so much for the wonderful feedback! We're thrilled to hear that Kevin provided such excellent service in helping you choose the perfect furniture and fabric for your room. We appreciate your support!”
"Great and easy experience. Looked at what I wanted online. Went to the showroom to sit on it. Liked it, bought it. Great customer service from Sarah T. As well."
“We are thrilled to hear that you had such a wonderful and seamless experience finding the perfect piece for your home at Joybird! Thank you for choosing us and for mentioning the exceptional customer service provided by Sarah T. We truly appreciate your support and hope you enjoy your new furniture for years to come!”
"We came to Joybird after receiving ads for the President's Day sale and within 15min of being in the store we purchased a couch. We received great advice on the pet durability of the various couch materials and seamless customer service. We ended up getting over $1k off the couch with the sale. We're big fans!"
“Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience at our store and that our team provided you with great advice and seamless customer service. It's always a pleasure helping our customers find the perfect furniture for their homes. Enjoy your new couch, and thank you for being big fans of Joybird!”
"We ordered a couch and it was discounted a few days later. We called and asked for the discount to be applied to the order and they gave it to us. Great experience "
“We're thrilled to hear about your amazing experience with our team and that we could make sure you got that discount applied to your order. Thank you for choosing Joybird, and we appreciate your support!”
"Shopping for furniture is normally stressful for us! it is not with Joybird. "
“We are thrilled to hear that you had an excellent customer experience with us! Making furniture shopping a stress-free and enjoyable process is our goal, and we are so grateful for your kind words. Thank you for choosing Joybird!”
"We stopped by the Seattle storefront "just to look" and had such a wonderful experience with Sarah that within 40 minutes, we were buying a new couch. She listened to our wants and needs, patiently showed us everything that met our criteria, and even more patiently waited on us to sit on sofas repeatedly until we'd settled on the right one. We were thrilled with our experience! "
“We are thrilled to hear about your wonderful experience at our Seattle storefront with Sarah! Thank you so much for taking the time to share your feedback. Our team is dedicated to providing excellent customer service, and we are delighted that Sarah was able to assist you in finding the perfect couch to meet your needs. We can't wait to see how your new addition enhances your home decor!”
"Beautiful aqua color in sofa photo was no longer available. Picked a different color but sad I couldn’t get the color that got my attention. Also sad I couldn’t get the 0% financing for 12 mo that I had gotten before. "
“Hi there, we are sorry to hear that the fabric you had envisioned was no longer available for purchase. We try our best to keep our fabrics consistently available on our site but now and then, we have to drop fabrics to make room for new ones. We hope that you were able to find a good alternative that matches the vision for your space. In regards to the financing options, that would depend on each customer and their credit. We recommend connecting with Affirm if you feel like there is a discrepancy in what was offered to you as they will be the best suited to assist.”
"I would like to say “thank you” to Shaquana located DC Logan Circle for the exceptional guidance and customer service/design during my purchase of the Lewis Sectional (Size: Apartment and Color: Royale Hacienda).
I am truly excited to see my fabulously colored couch in my new living room space. "
“We are thrilled to hear about your exceptional experience with Shaquana at our DC Logan Circle location! Thank you for choosing Joybird and for sharing your positive feedback. We can't wait for you to enjoy your fabulous Lewis Sectional in Royale Hacienda in your new living room – it's going to look amazing!”
"Lino was great and guided us through the buying process smoothly. The product design is far beyond what other stores are offering."
“Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with Lino and that you love the design of your new furniture. We always strive to provide the best customer service and unique designs, and we're so happy that we could exceed your expectations. Enjoy your new pieces!”
"After the initial contact, I spent hours trying to order the sofa that I wanted. Email didn’t work, the phone didn’t work and to get the chat working again I had to delete cookies on my computer to make it think it was a new connection. I finally got it ordered, but it was an ordeal. The people are all very nice though and I have no complaints about them."
“We're sorry to hear about the difficulties you experienced while trying to place your order. We truly appreciate your feedback and we will use it to improve our website and customer service processes. If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Joybird.”
"I loved the look of Joybird's furniture online, so my husband and I visited the showroom in person. We were in disbelief that EVERY chair and couch that we sat in was comfortable. Cynthia was extremely friendly, helpful, and knowledgeable. She helped us with color coordinating, sizing, and decision making. We had been to visit multiple furniture stores prior, only to be disappointed. At Joybird, we actually had FUN! We couldn't be happier with our experience. "
“We are thrilled to hear about your amazing experience at our showroom! Thank you for choosing Joybird and for sharing your wonderful feedback with us. We're so pleased that you enjoyed the comfort of our furniture and had a fun time exploring our collections. It's fantastic to hear that Cynthia provided you with exceptional service and helped you with all your needs. We hope you continue to love your new furniture for years to come!”
"I walked into the show room to a very friendly staff who greeted me right away. What’s more, I noticed they did this for every single customer that walked in the studio. To me, that’s really great since I experienced such greetings very little, if at all, at others stores I went to for furniture shopping. My specialist was very kind and really knew her stuff, and it seemed as though all the staff did. They explained and talked through what I was interested in and what kind of tone and vibe I was looking for in my couch. They really walked through each couch type and asked questions about my style and comfort level. I felt like I was given royal treatment for what is a pretty big purchase. Overall, I recommend anyone to give joybird a look just for their customer experience alone, then a deeper look for their amazing furniture and style. "
“We're thrilled to hear about your amazing experience at our showroom! Our team is dedicated to providing top-notch customer service, and we're so grateful for your kind words. It's wonderful to know that you felt welcomed and well taken care of during your visit. Thank you for choosing Joybird! ”
A rep from Joybird , JoybirdFurniture, has responded:
“We are very sorry to hear about your experience and that the package was delivered in that condition. We have confirmation from our team that a replacement has been delivered and hope that it was delivered in good condition and is to your liking. Please let us know if there is anything we can do on our end to further assist at this time. ”