"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Jenna did a fine job but I’m 85 years old and I don’t have time to wait for two months’ shipping.. I could be gone by then. You should have it way to rush orders in certain circumstances. Thank you Cheryl Allenbrand."
"Ordered my couch, anxiously awaiting delivery! Scheduled for January 2024!"
“Thank you so much for choosing Joybird Furniture for your couch purchase! We're thrilled to have you as a customer, and we can understand your excitement for your new piece. Rest assured, our team is working hard to ensure a smooth and timely delivery for you. We appreciate your patience and can't wait for you to enjoy your couch in January 2024!”
"It is so nice to have a retail location close by to be able to see - feel - touch the products before purchase. I visited the Chicago location during the Black Friday Sale. The sale created a lot of traffic in the showrooms but Joybird had lots of staff on hand. I planned to visit the showroom and then go home to order online but there were enough sales staff to assist making the ordering process really easy and fast. I was so excited about my purchase I ordered a second couch."
“We are thrilled to hear that you had such a positive experience at our Chicago showroom during our Black Friday Sale! We understand the importance of being able to see and feel our products before making a purchase, so we're glad our retail location was convenient for you. It's great to hear that our staff was helpful and made the ordering process easy and fast. Thank you for your excitement and for being a valued customer. We hope you enjoy both of your couches!”
"Before I placed my 23 November order for a new bed & mattress from Joybird I noted that the description for the items stated “ready to ship” so it came as no small surprise that the estimated delivery date would be late December or almost one month after I placed my almost ~$3,000 order! I will reevaluate my experience after the items are satisfactorily delivered & setup"
“Thank you for sharing your feedback regarding the delivery timeframe for your bed and mattress order. We apologize for any confusion caused by the "ready to ship" description and understand your frustration with the estimated delivery date. We strive to provide accurate information and meet delivery expectations, so we will investigate this matter further to ensure a better experience for you in the future. Please feel free to reach out to our customer support team if you have any questions or concerns during the delivery and setup process. We appreciate your patience and understanding.”
"Visited the Soho store and connected with Justin who couldn't have been more knowledgable or helpful. After some consideration we decided to go with the Holt but had some design questions first. Justin was great and gave me his opinion about color and size. He ordered the couch for me and said to keep in touch with any additional questions. Positive experience all around - can't wait to see the final product! "
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our Soho store and that Justin provided you with knowledgeable and helpful service. We're excited that you chose the Holt and that Justin was able to assist you with your design questions. We can't wait for you to see the final product, and please don't hesitate to reach out if you have any more questions. Enjoy your new couch!”
"Awesome in store experience"
“Thanks for the great review and for stopping by our showroom! ”
"Just started the process. So far so good. Any questions I had, I used the chat bot and they were answered. "
“Thank you so much for your review! We're thrilled to hear that your experience with our chatbot has been helpful and that you've had a positive start to the process. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and can't wait to see your joy-filled journey with Joybird Furniture!”
"Easy online experience. Like the ability to choose my fabric later."
“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"This is the second couch I’ve ordered from Joybird. Both times it’s been incredibly easy!!"
“Thank you so much for choosing Joybird again for your furniture needs! We are thrilled to hear that your experience ordering our couches has been incredibly easy. Your continued support means the world to us! If you ever need anything else, please don't hesitate to reach out.”
"bad communication & follow up"
“Thank you for bringing this to our attention. We apologize for the poor experience you had with our follow-through, communication, and follow-up. We understand how frustrating it can be when expectations are not met, and we want to make it right. Please provide us with your order details, and we will look into this matter immediately to ensure better communication and follow-through in the future.”
"on the swatches to finalize order. Nothing to review other than slow service"
“Hi there, we are sorry to hear about the delay with your swatch kit. We were able to check the tracking and have confirmation that you received the package 12/06. Please let us know if you have any questions or concerns we can assist with at this time, we are here to help. ”
"Repeat customer, looking for a new sofa."
“Thank you so much for being a repeat customer and for considering Joybird for your new sofa! We appreciate your continued support and are thrilled that you received our swatches. We can't wait to help you find the perfect sofa that will bring joy to your home. Let us know if you have any questions or need assistance with anything.”
"Rosie Lee did a great job. We knew the couch we wanted and Rosie Lee was great at affirming our purchase and making us feel secure in what we were getting. She wasn’t overly sales-y or disingenuous, which is always appreciated!
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“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with Rosielee. Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"I visited the store room in Brooklyn, NY looking to buy my very first couch. Lena was extremely helpful with my decision and offered me great insight. Overall, my experience with Joy bird has been positive and I cannot wait to receive my Royal Blush Holt sectional! "
“Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Lena provided you with excellent assistance and helped you make a decision you're happy with. We're confident that you'll love your Royal Blush Holt sectional once it arrives. We can't wait for you to experience the joy and comfort it will bring to your home. Thank you for choosing Joybird!”
"We love our first couch we purchased a couple years ago so we came back to get a sleeper. The store staff and online support were fantastic even after we changed fabric twice. We continue to be impressed! "
“Thank you so much for your wonderful review! We are thrilled to hear that you are a happy returning customer and that you love both your couch and sleeper. Our team is dedicated to providing excellent customer service, whether in-store or online. We appreciate your patience and flexibility with the fabric changes, and we're glad we could assist you throughout the process. We look forward to continuing to impress you in the future!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that Jenna provided you with excellent service. We understand that shipping times can be a concern, especially when it comes to waiting for your new furniture. We apologize for any inconvenience this may have caused. We are continually working to improve our shipping process and your feedback will certainly help in that regard. We value your patronage and are grateful to have amazing customers like you.”