"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"This was a little stressful for me to make
such a big purchase over the phone. From Athenas and her team downtown to Ross at the Melrose showroom - everyone was super patient with all my questions and quirky space for my sofa. I ended up so exited about this process and can’t wait for my new sofa to show up!!"
"I paid for a piece of furniture and feel like the company took my money - and I have received emails, but no one to talk to about the purchase and lack of clarity about next steps - "
“We're sorry to hear about your experience. We understand how frustrating it can be to feel like your concerns are not being addressed. Our team is here to help. Please provide us with your order number and the best way to reach you, and we'll make sure to get in touch with you as soon as possible to discuss your purchase and provide clarity on the next steps. We apologize for any inconvenience this may have caused and appreciate your patience.”
"I enjoyed the store and the staff at the showroom in San Francisco. Looking forward to receiving our sofa and ottoman."
“Thank you for the great review! We are so happy to hear that Jeremy and our SF staff provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”
"Had a great experience working in store at Philly location. Emma was awesome to work with. "
“We are so glad to hear that Emma was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"The showroom experience was an absolute delight and I got SO much help from Kevin, my new bestie. I was given terrific advice and so much patience, as I explained my plan, my top priorities and my proposed color scheme. Being able to sit on the couches helped me choose the right one for my (short) height. Seeing the colors in real life and next to other colors helped me choose a good one for me - and it wasn't what I expected! The quality of these pieces and the dedication to the quality on the part of the staff are both well worth the trip."
“Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an absolute delight of a showroom experience and received amazing help from our team member, Kevin. It's fantastic to know that you were given terrific advice and a lot of patience as you explained your plan, priorities, and color scheme. We understand how important it is to choose the right furniture, and we're delighted that being able to sit on the couches helped you make the perfect choice for your height. It's also great to hear that seeing the colors in real life and next to other colors helped you choose a good one, even if it wasn't what you expected. We take pride in the quality of our pieces and the dedication of our staff, so it's wonderful to hear that both were well worth the trip for you. Thank you again for your amazing review, and we can't wait to assist you with any future furniture needs!”
"I'll start with a major compliment to Cynthia Hinnefeld in the DC showroom. She spent a good amount of time on video chat with me showing various colors and options. She was very helpful and I appreciated her effort! My low rating derives from my online experience. The estimated shipping date at purchase was early-January. After purchase, the first email I received was regarding delayed shipping times. Now, my expected arrival date is February. The email seemed to be auto-generated, which left me feeling like I'd walked into a bit of a bait & switch. I'd much prefer the website just display straightforward delivery estimates. Further, I was told by an associate the Black Friday sale ended 27 Nov. However, the couch stayed the same price on the website for several days after I purchased it. Again, this left a feeling of deceitful marketing tactics. In the end, I'm excited to receive my couch and hope I really love it! "
“Hello there,
We appreciate you taking the time to share your experience and provide feedback. We're glad to hear that Cynthia from our DC showroom was helpful and provided you with excellent service during your video chat.
We apologize for any inconvenience caused by the delay in shipping. We understand that this can be frustrating and we do our best to provide accurate estimated shipping times. However, sometimes unforeseen circumstances can arise that are beyond our control. We apologize for any confusion caused by the automated email you received and understand how this may have left you feeling.
We assure you that we are continuously working to improve our communication processes and minimize any delays. If you have any further questions or concerns about your order, please don't hesitate to reach out to our customer support team who will be more than happy to assist you.
Thank you for choosing Joybird, and we hope you enjoy your new couch when it arrives.
Best regards.”
"Can’t tell yet. Too early"
“Thank you so much for your feedback! We truly appreciate you taking the time to share your experience with us. It's completely understandable that it may be too early to fully evaluate your Amelia grand chair. We hope that as you continue to use it, you'll discover all the wonderful qualities it has to offer. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Joybird!”
"The woman who handled my call was very friendly and fast. My change to the couch orientation was made immediately with confirmation and no change to delivery date. Perfect service!"
“Thank you so much for your amazing review! We're thrilled to hear that our staff was friendly and efficient in handling your request. We strive to provide top-notch customer service, and it's truly rewarding to know that we delivered a perfect experience for you. We appreciate your trust in us and look forward to serving you again in the future!”
"I mistakenly ordered the wrong sectional size. I tried multiple times to contact the customer support text line beginning the day after purchase, and the following 3 days thereafter during reported operating hours. I constantly got an automated message saying they were closed during their normal hours. I then called twice and the call would drop without being transferred to speak to someone. Finally, I emailed customer support. After not hearing back from all of these methods of contact attempts for literally days at a time, I cancelled the transaction through my bank, and THEN heard from customer support a couple of days after the fact. At that point I was told I’d be charged a 20% cancellation fee (basically a >$500 financial hit with no product in hand). They claimed they had no record of my contact attempts, and that production had started on the item because of this. I was sure to send back screenshots of my multiple days worth of attempts contacting their text support line. So now I’ll have to dispute the new charges through my bank. I’m beyond annoyed. Had they simply been in contact in a reasonable amount of time before my bank cancelled the transaction, I would’ve just adjusted my order to something that suits my space. Instead, I felt I was being scammed when I repeatedly could reach no one and had to file a claim with my bank. I’m appalled by this experience, and could not recommend avoiding joybird enough. Godspeed for anyone out there who needs to correct an order via their customer support team. "
“Hi Bailey, we are sorry to hear about your experience. All orders are subject to a cancelation fee of 20% if the order is canceled after 24 hours of placing said order. Unfortunately, your attempts to cancel the order happened after the 24-hour grace period so we are not able to waive those fees for you at this time per our policy. Please let us know if there is anything else we can do to assist you. ”
"Wanted to change my color choice and the representative was very helpful. "
“We are so happy to hear that our team was able to assist you with your changes. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
”
"Thank you so much Riyah, she helped me make all the right choices for our new home design
"
“Thank you for taking the time to share your experience with us! We are so glad to hear that Riyah was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"I went into the store in Seattle to check few sofas. I have to specifically mention help from this salesperson in Seattle showroom - Yume Barrera-Matsudaira - She was fantastic in explaining stuff and heard by requirements and was exceptional in explaining everything about fabrics. I ended up purchasing the Miller sleeper sofa. "
“Thank you so much for your incredible 5-star review! We are thrilled to hear that you had a great experience at our Seattle showroom and that Yume provided exceptional service. It's wonderful to know that she took the time to understand your needs and guide you through the fabric options. We hope you are loving your new Miller sleeper sofa, and we truly appreciate your support.”
"Everything seems good so far! "
“Thank you so much for the review! We're thrilled to hear that everything is going smoothly with your Joybird furniture. We're here to make your experience as enjoyable as possible, so if you have any questions or need further assistance, please don't hesitate to reach out. Cheers to many more happy moments with your new furniture!”
"Helped me with everything and all my questions and changes!!! Adore him!!!!"
“We are so glad to hear that Justin was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"My account is empty because my order was duplicated, but now I can't get ahold of Joybird. I am out $3000 dollars with no help from them. Unbelievable."
“Hey there, we are very sorry to hear about the duplicate order. We have confirmation that the duplicate order has been canceled and a full refund has been issued to your original form of payment. Please let us know if you have any questions or concerns, we are here and happy to help. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team at both locations provided excellent help and patience throughout your decision-making process. We understand that making a big purchase over the phone can be stressful, but we're glad we could make it a smooth and exciting experience for you. We can't wait for your new sofa to arrive and become the perfect addition to your quirky space. Enjoy!”