"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Enjoyed the store. But not this survey. "
"when I placed an order the website gave me a delivery range. I received an email asking what days of he week the following week were good for delivery. I gave 3 options. I then received an email saying good news your delivery will be next month on the first wed of the month as that is the only day of the month (first wed every month) that delivery is offered. I explained that did not work for me. Was told they can leave it outside if I like. Called customer service and was told that I can return it for a 25% restocking fee. When I explained that I am happy to have the item delivered but can't accept delivery on Wednesdays I was told that is the only option. A supervisor emailed me saying that the website says in the FAQ section that you should call with your zip code to find out delivery options??? There was NO notification when purchasing saying to do this or that my area was limited in delivery days. This is a scam of a company "
“We apologize for any inconvenience you experienced with your recent order from Joybird. We understand the frustration caused by the conflicting information regarding the delivery date and options provided. Our team strives to provide accurate and timely information to our customers, and we apologize if there was miscommunication in this case.
Regarding the delivery date, we understand that the suggested date did not work for you. Leaving the product outside is not an ideal solution, and we apologize if that was suggested. We want to ensure that you are satisfied with your purchase, and we would like to find a more suitable resolution for you.
We do see that you filed a chargeback with your credit card company, at this time, we would need to get that resolved before trying to get the piece delivered to you. Please connect with our support team so we can assist. Thank you. ”
"Was a great experience- was quick and painless!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a fantastic experience with us. We pride ourselves on providing quick and painless service to our valued customers like you. We appreciate your support and hope to assist you again in the future.”
"I bought a specific style and color way because the site said it was ready to ship. Come two weeks later to see when it shipped and it gave a longer lead time than the other styles. So all in all a little disappointed as I would have gone with another company that could have gotten my new couch to me in the two weeks."
“Thank you for reaching out and sharing your feedback with us. We apologize for any confusion caused by the information on our website. We understand your disappointment in the longer lead time for the specific style and color you selected. We strive to provide accurate and up-to-date information on our website, and we apologize if this was not the case in your situation. We appreciate your patience and understanding, and if you have any further questions or concerns, please don't hesitate to let us know.”
"The sales staff is wonderful—so helpful, knowledgeable, and collaborative with selections and delivery. I can’t wait to get my sofa-bed-sectional that’s so perfect for my living room for my family and guests. The best experience I’ve had buying furniture in NYC in my 20 years here!"
“Thank you so much for your enthusiastic review! We are thrilled to hear that you had such a great experience with our selection and sales staff. We can't wait for you to receive your perfect sofa-bed-sectional and enjoy it with your family and guests. We appreciate your support and hope to continue providing you with amazing furniture for many more years to come.”
"If I had listened the the AI chat bot, I would have ordered the wrong ottoman. After some time and research, I was able to make a better decision. Otherwise, I love my Joy Bird couch. That is why I am ordering another one with a matching ottoman. Cheers!"
“Thank you so much for your feedback! We truly appreciate your support and we apologize for any confusion caused by our AI chat bot. We're glad to hear that you were able to make a better decision with some additional research. We're thrilled that you love your Joybird couch and we can't wait to help you order another one with a matching ottoman. Cheers to creating a beautiful and comfortable space!”
"We ordered our sofa on the phone with Monica Buenrostro from the Brooklyn store. Monica was very informative, pleasant and helpful. I can’t wait to receive my new Miller sectional sofa!!"
“Thank you for your kind words and for choosing Joybird! We're thrilled to hear that you've had a positive experience with Monica. We can't wait for you to receive your couch and we hope it brings you endless joy and comfort.”
"I received regular updates that my couch was being built. Even received a delivery via freight. But when it arrived, it was just pillows, no couch. The freight company said all they received was pillows. Called Joybird, and they confirmed that no couch was built or even shipped. In fact, there was an error on the website and they oversold the item. At any point in the two months of building updates, freight arrangement, and delivery could someone have caught that there was no couch. The only thing offered was a coupon. Even after I had gotten rid of my old furniture and waited two months. "
“We are sorry to hear about your experience and sincerely apologize for the glitch in our system. We see that a new order has been placed for the Anton daybed and pillows and assure you that we will do everything we can to get your order out to you as soon as possible. Thank you for your understanding and for giving us a second chance to make this right for you. ”
"Kimberly was so patient and informative as we made decisions around our Joybird furniture collection purchase.
The team, including management were also very helpful!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear about your fabulous purchase experience with Joybird. It's wonderful to know that Kimberly and our team were patient, informative, and helpful throughout your decision-making process. We truly appreciate your kind words and for choosing Joybird for your furniture collection purchase. Enjoy your new furniture, and please don't hesitate to reach out if you need any further assistance in the future.”
"Charlie at the Philly showroom was great to work with - he helped us understand the best fabric options for our space and family. "
“Thank you so much for taking the time to leave us this amazing 5-star review! We're thrilled to hear that Charlie at our Philly showroom provided you with exceptional service. It's wonderful to know that he helped you choose the perfect Lewis 3 3-piece sectional in Lava Rock and guided you through the fabric options that would suit your space and family. We truly appreciate your feedback and we're grateful for your support. Can't wait to assist you with any future furniture needs!”
"Nice store. Knowledgeable, friendly sales associate! I'll be back to this store."
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at our store and that our sales associate was knowledgeable and friendly. We can't wait to welcome you back and help you find more amazing furniture!”
"Although it was late the product exceeded my expectations. "
“Thank you so much for your amazing review! We're thrilled to hear that you absolutely love your sleeper chair and that it surpassed your expectations. We apologize for any delay in delivery, but we're glad to know that it was worth the wait. We truly appreciate your support and hope you continue to enjoy your new furniture for years to come!”
"The cabinet came broken. The shelf is missing a screw in the back, and the other screws we loose. The overall quality did not meet expectations for the price."
“Hi there, we are sorry to hear about your experience and the issues with your pieces. We have confirmation that our team issued a replacement order for both the cabinet and bookcase We see that they have been delivered and hope that they are to your liking. Please let us know if there is anything we can do on our end to further assist. ”
"I bought the Jive lumbar pillow from your website. The dropdown menu for the color selections does not pull up the matching color choice. I ended up with a dark orange pillow that looked nothing like the options online. I could not even see what color pillow matched the color name online. When the pillow arrived, it came in a plastic bag with a different color name than the online color choices. The color label was Russet. The online color name is Rust. The color I got was deep, dark orange and did not resemble even the Rust color option. I was given an entirely different pillow color. When I pointed out ALL these problems to customer service, no one cared. They said the pillow came from a third party vendor and that they could not take it back or exchange it. I had not even opened the pillow. No one cared. Of course they could have taken it back. They just refused and did not even acknowledge the technical problems on their website in being able to view the color choices in selecting the color name in the dropdown menu. I got so much grief for a $45 pillow after spending nearly $2,000 on a sofa wit this company. Pure trash service. I will not replace my next two sofas with Joybird over the grief I was given for a $45 pillow. Smart business decision, Jokebird. "
“Thank you for bringing this issue with your Jive lumbar pillow to our attention. We strive to provide accurate and detailed information about our products, and it seems that we fell short in this case. We apologize for any frustration or disappointment this may have caused. We will review the color options on our website and make the necessary updates to ensure that our customers have a clear understanding of what they are purchasing.
We would like to make this right for you. Please reach out to our customer service team with your order details, and we will gladly assist you in finding a suitable resolution. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address this issue.”
"The wrong hardware was sent with the chair and the replacement hardware is the same hardware "
“Hi Denice, we are sorry to hear about this issue. We didn't see any notes on your order regarding the replacement hardware being incorrect. Could you please let us know if our team was able to assist with this issue? We would like to make sure this is resolved for you ASAP. Thank you. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your continued support and loyalty over the years! We're thrilled to hear that you love our furniture and enjoyed your experience at our store. We apologize if the survey didn't meet your expectations, but we appreciate your feedback nonetheless. Your satisfaction is our top priority, and we're always looking for ways to improve. We can't wait to serve you again in the future!”