"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Sells rep didn't inform me item was a clearance item and there could be damages on arrival. Lo and behold the sofa came with cosmetic damages and Joybird will not replace since its a clearance item and the damages are cosmetic. Im sorry but I am not a type of person to spend over a thousand dollars for an item that has damages. Beware of Joybirds black friday sales since its not a sale but more of them trying to get rid of clearance items."
"Ordered over the phone! Great service!!"
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help.
”
"I have had many interactions with Joybird and all have been fantastic. Showroom, online chat, returns… stunning"
“Thank you so much for the review! We are thrilled to hear that your interactions with Joybird have been fantastic across the board. We pride ourselves on being the easiest and friendliest choice for our valued customers, so your kind words mean the world to us. We can't wait to continue providing you with stunning furniture and exceptional service.”
"Found Joybird online and loved the different styles and colors to choose from. Was nervous for not being able to sit on and try out, but the Holt collection did not disappoint! Beautiful and comfortable! Also it came sooner than expected! No hiccups or delays. Everything as promised!"
“Thank you so much for the amazing review! We're thrilled to hear that you love our beautiful couches from the Holt collection. We understand that not being able to sit on and try out our furniture can be nerve-wracking, but we're glad that it exceeded your expectations in terms of both style and comfort. We're also delighted to hear that your order arrived sooner than expected without any hiccups or delays. Your satisfaction means the world to us, and we appreciate your support. Enjoy your new couches!”
"Ordered and paid for a 7’10 x10’3 and received a 5’x7’"
“Hi there, we are sorry to hear about the delivery of the incorrect-sized rug. We have confirmation that our team has been working on this for you and got a response from the supplier regarding this matter. They will be contacting you directly to provide tracking information once the correct size is on it's way to you. We thank you for your patience and understanding in the meantime. ”
"I called to order a sofa after a bad experience a year ago. The customer service agent I spoke with was very helpful and gracious! My sofa should be here in February and I hope to have a great delivery experience as well."
“Thank you so much for your review! We are thrilled to hear about your wonderful customer service experience. Our team is dedicated to providing top-notch assistance, and we're glad that we could turn your previous bad experience around. We appreciate your trust in us and can't wait for you to receive your new sofa in February. We'll make sure to make the delivery experience just as great for you. Thank you for choosing Joybird Furniture!”
"It was my first time ordering with Joy Bird. I anticipated receiving the chairs for approximately 6 weeks. Well worth the wait!"
“Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you love your new Soto chairs and that they have become the favorite chairs in your house. We appreciate your patience during the 6-week wait, and we are delighted to know that it was well worth it. We are honored to have been a part of making your home more enjoyable and comfortable.”
"Had a delivery scheduled for 12/12 between 1:00-4:00pm. Never arrived. No communication from you since. It is now 12/16. DOn’t like to be ghosted."
“Our sincerest apologies for your experience, we have confirmation that your order was delivered 12/30 and hope that it is to your liking. Please let us know if you have any questions or concerns that we can assist with, happy to help. ”
"They came faster than expected and look great. Super comfy too "
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you love your new couches and that they arrived faster than you expected. It's also fantastic to know that they look great in your space and are super comfy. We truly appreciate your kind words and support. Enjoy lounging on your new couches!”
"Over two months wait, that seems a bit long. And already charged my card thousands of dollars, would be better with such a wait to maybe charge just a deposit. Site was easy to use, so truly the rating will come down to delivery, and quality of the sofa itself. "
“Thank you for bringing this to our attention. We apologize for the delay in receiving your sofa and understand that this has been a frustrating experience for you. We strive to provide timely delivery and we apologize for any inconvenience caused.
Our team is currently experiencing high demand, which has caused delays in our production and delivery times. We sincerely apologize for the inconvenience and we appreciate your patience.
Regarding the payment, we understand your concern. We charge the full amount upfront to ensure a smooth manufacturing and delivery process. However, we understand that this may not be ideal for everyone, and we appreciate your feedback on this matter.
Rest assured, we are actively working on improving our delivery times and we value your input as it helps us identify areas where we can make enhancements.
We truly appreciate your kind words regarding the ease of our website and we hope that you'll find our sofa to be of high-quality when it arrives. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"Everyone here was absolutely wonderful working with us. The sales rep even told us to hold off a day so that we could get a better deal on the sofa we liked as a sale was coming up. Appreciate their help and easy experience through the process."
“Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that our team went above and beyond to make your experience with Joybird a happy one. It's wonderful to know that our sales rep was able to provide you with helpful advice and ensure you got the best deal possible on your sofa. We truly appreciate your business and look forward to serving you again in the future!”
"I’m updating this review as of about six weeks later. Original text left below. While I was finally able to schedule delivery of the sofa, when it arrived I was informed that there was a “3 floor maximum” delivery service. So the delivery guys left an incredibly heavy piece of furniture on the 3rd floor landing of my building and refused to bring it up the last flight of stairs to my apartment on the 4th floor. This was never specified when I ordered the couch and never once flagged by the seller or the delivery service. I can’t move this couch and the third party delivery service tells me there’s no recourse even though I spent a ton of money on the delivery charge. I can’t get this couch into my home. I will never purchase anything from Joybird again.
I believe I picked a delivery date when I completed my purchase of the sofa, however I received a follow up email and text a few days later asking to schedule the delivery. When I clicked the link to schedule the delivery, it sent me to a page saying the site was unavailable due to maintenance issues. I went back a week later and tried again and the site is still down. "
“Our sincerest apologies for your experience, we have confirmation that our team has connected with you regarding this matter and has passed along your experience and feedback to upper management, the shipping carrier, and the involved parties so we can improve our services and prevent these situations in the future. When scheduling delivery, the carrier should have notified you about the 3-floor limit and additional charges to get the piece up to your home. We are very sorry about this miscommunication, please do let us know if there is anything we can do to turn your experience around. Thank you. ”
"DM’d service rep with questions and was rectified quickly. Had left a message on their answering service; returned my call promptly the next day. Very happy."
“Thank you so much for taking the time to leave this amazing 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We always strive to provide quick and efficient assistance to our customers. We appreciate your support and are here to help with any future questions or concerns you may have.”
"I purchased the Holt (4) piece to include the ottoman from a store location in Philadelphia. The experience was great, I asked about brackets and making sure it connected I was assured it did and I had white glove service for install. I waited 3 months for the furniture, the delivery was perfect up until they refused to place the brackets on the sofa, Hande’s me the brackets and said, do yourself! I was very disappointed. I called complained, several people said yea we will do it, but it always followed up with a NO you have a modular set that is “do it yourself”. $4600 later? I don’t think so! I called complained and they only offered compensation of $125 for me to do myself. I eventually complained so loudly. They agreed to send out a tech to put on the brackets, it took 10 min and it made me very happy. Then I purchased another piece because I enjoyed the product! But not the service. Please work on that! After spending now $6300 with Joybird, I expect exceptional service."
“Hi there, we are sorry to hear about your experience. Our modular collections indeed come with brackets that need to be installed by our customers as they get to decide the best configuration for their space. We are sorry that this was not communicated on our end and apologize for any confusion caused. We are glad to hear that our team was able to send a furniture technician to get them installed for you and that you are happy with your furniture. We thank you for giving us a chance to be a part of your home and for your feedback that will be passed along for the improvement of our services. Please let us know if there is anything we can do to further assist you at this time. ”
"We tried out the couch in the DC showroom and was able to pick out a color as seen on an existing couch. That made the whole process much better. I was happy that the couch was built and delivered in less than a month! "
“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience buying your couch from Joybird. Trying out the couch in our DC showroom and being able to see the color on an existing couch definitely adds to the whole process. We're also glad that your couch was built and delivered to you in less than a month. We appreciate your support and hope you enjoy your new couch for many years to come!”
A rep from Joybird , JoybirdFurniture, has responded:
“Hi there, we are sorry to hear about your damaged product. We have confirmation that our team issued a replacement cushion order for you and we expect you to receive that by the end of January. Please let us know if there is anything else we can do to assist at this time or if you have any questions or concerns, happy to help. ”