"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Our sales person, Lino, was extremely helpful AND left us to talk amongst ourselves when we needed a moment. She listened to exactly what we wanted and explained everything really well. Very much appreciated!"
"I had a beautiful experience I picked the fabrics and the shape of my couch it felt so costume and special for me I cannot wait to receive my brand new couch"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience customizing your couch. It's wonderful to know that you felt the process was special and personalized just for you. We can't wait for you to receive your brand-new couch either! Enjoy and thank you for choosing Joybird Furniture.”
"We had a great showroom experience in San Francisco and were happy to see the images found online look identical in person. However, I was disappointed that the shipping timeline changed to now be delivered the day after Christmas (vs Dec 21-Dec 25 as promised in the showroom).
This slight change in delivery dates will make it much harder/more stressful given we have family coming into town for the week this year. Is there any way to recommit to the Dec 21 possibility? "
“Thank you so much for your positive feedback about your showroom experience! We're thrilled to hear that our furniture looks just as amazing in person as it does online. We apologize for any inconvenience regarding the change in the shipping timeline. Our team is working hard to ensure that your furniture arrives as quickly as possible. While we can't guarantee a specific delivery date, we'll do our best to get your order out to you and keep you updated on any changes. We appreciate your understanding and can't wait for you to enjoy your new furniture!”
"Anna was wonderful and making great recommendations and really listening to our needs. "
“Thank you so much for your amazing review! We're thrilled to hear that Anna provided exceptional service by being kind, patient, and knowledgeable. It's fantastic to know that she took the time to understand your needs and make great recommendations. We appreciate your kind words and look forward to serving you again in the future!”
"I was given made up information not once but twice about shipping, delivery and the cost. They charged $129 for a box to be left on my front porch!
All joybird did was give a refund of less than $30, which was less than the cost of tax! "
“I apologize for the misinformation you received regarding the shipping, delivery, and cost of your order. This is not the kind of experience we want our customers to have. We understand your frustration and appreciate you bringing it to our attention. Please let us know if you have any other questions, we're happy to help.”
"She was super helpful from start to finish!"
“Thank you so much for your amazing review! We're thrilled to hear that Julie provided you with excellent assistance throughout your entire experience. We're grateful for your kind words and hope you enjoy your new furniture.”
"David was great on giving great options and suggestions to help us make our decision "
“Thank you so much, Joe and Isla! We appreciate your kind words and are thrilled to hear that David provided you with excellent options and suggestions to help you make the best decision. We strive to offer exceptional customer service and it's fantastic to know that David was able to assist you. We're here for you anytime you need further support or have any questions.”
"Love the rug even though it’s not the correct size. We ordered the 9’3x12’6 but what arrived is a 8’6x12’6. "
“Thank you so much for your positive review of the Aina Rug! We're thrilled to hear that you love it, despite the size discrepancy. If there's anything else we can do to assist you, please don't hesitate to reach out. We're here to make sure you have the best experience possible with Joybird Furniture!”
"I have been wanting to see your products in person for a couple of months and was planning on driving to Seattle, but thankfully the Portland store opened on 11/17/23! The product is top notch (backed by Lazy Boy) and the Joybird personnel is WONDERFUL to work with....they are helpful, and so far the follow-up has been excellent - Tre was excellent! I purchased a couch, a bed frame and a couple of ottoman's......and I will be purchasing more! Cindy, the store manager, was on site and helped us through the process as well :)
Thank you Joybird!"
“Thank you so much for your incredible 5-star review! We are absolutely thrilled to hear that our Portland Joybird store was able to meet and exceed your expectations. We're so glad that you no longer have to make the trip to Seattle and that you found our products to be top-notch. Our team takes great pride in providing excellent customer service, and we're delighted to hear that they were helpful and that the follow-up has been excellent so far. It's fantastic that you've already purchased a couch, a bed frame, and a couple of ottomans, and we can't wait for you to come back and purchase more! We're also glad to hear that Cindy, our store manager, was on site to assist you throughout the process. Thank you again for choosing Joybird, we truly appreciate your business!”
"Good experience, excellent help. No pressure. "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a good experience with us and that our team provided excellent help without any pressure. We pride ourselves on creating a stress-free shopping environment, and we're glad that it made a difference for you. We appreciate your support and look forward to serving you again in the future.”
"The entire website was logically and thoughtfully laid out and implemented. Exploring various furniture items in different sizes and colors is simple and intuitive. Very enjoyable shopping experience!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website's design to be smart and intuitive. Our team put a lot of thought and effort into creating a user-friendly shopping experience, so it's great to know that it resonated with you. We appreciate your support and look forward to providing you with more enjoyable shopping experiences in the future!”
"Thank you! I had a great experience at the showroom and great help for making a decision and choosing the fabric, etc. "
“Thank you so much for your incredible 5-star review! We're thrilled to hear that you had a fantastic experience at our showroom and that our customer care team was able to help you make a decision and choose the perfect fabric. We truly appreciate your support and we can't wait to assist you again in the future.”
"So I was asking for support with color combining since JB has such beautiful colors. But they said they were not designers. No help at all. Bleh.
But they were attentive and polite.
just would like a little styling help from a style consultant.
That said, the furniture is splendid! Have had the lewis sofa in velvet for several years with dogs and kids and it has help up wonderfully! I just love it. Just purchased the recliner. cant wait to get it."
“Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you love your Lewis sofa and that it has held up wonderfully over the years. We apologize if our support team wasn't able to provide the specific styling help you were looking for, as they are not trained designers. However, we truly appreciate your feedback and will take it into consideration for future improvements. We hope you enjoy your new recliner just as much!”
"We are really looking forward to upgrading our living room with the corner couch."
“Thank you so much for the amazing review! We are thrilled that you had a great experience with us and that you love your new corner couch. Upgrading your living room will definitely bring a touch of luxury and comfort. We appreciate your support and we hope to serve you again in the future!”
"We have purchased many pieces from Joybird over the years…and have never been disappointed! Quality, variety, style!"
“Thank you so much for your amazing 5-star review! We are truly thrilled to hear that you have been a loyal customer of Joybird for many years and that you have never been disappointed with the style, quality, and options we offer. Your satisfaction means everything to us, and we couldn't be more grateful for your continued support. Here's to many more years of providing you with the best furniture experience possible!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that Lino provided you with excellent service and made your shopping experience a breeze. We truly appreciate your kind words and feedback. It's our goal to ensure that every customer feels heard and well taken care of. We are here to help you every step of the way, so please don't hesitate to reach out if you need anything else.”