"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Great experience selecting and purchasing a chair and ottoman. However since Joybird is quite pricey, I wish that they would have accepted my coupon on top of the sale price. But I am really looking forward to these new additions to our home."
"Awesome communication and speedy delivery."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our communication and speedy delivery. Providing excellent customer service is always our top priority. We truly appreciate your kind words and support. Enjoy your new sofa, and if you ever need anything else, we're here for you!”
"While I got ahead of myself and ordered my new Joybird Lewis Sectional before I got my swatch kit, Joybird made the change for me. Nothing can take the place of seeing or feeling the fabric on the piece you select. For me, the upgraded fabric will be well worth the wait and the additional cost was not cost prohibitive! Can’t wait for the sofa to arrive!!!"
“Thank you so much for your 5-star review! We truly appreciate your feedback. We completely understand the importance of seeing and feeling the fabric before making a final decision, and we're thrilled that we were able to make the change for you. We're confident that the upgraded fabric will be worth the wait, and we can't wait for your new Joybird Lewis Sectional to arrive either!”
"Purchased in 2018 and now in 2023, best quality and service I’ve experienced!!"
“Thank you so much for the amazing review! We are thrilled to hear that you are a returning customer and have had such a positive experience with both the quality of our furniture and our service. We truly appreciate your continued support and look forward to serving you again in the future!”
"Cae was patient, insightful and kind. thank you!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a wonderful experience with Cae. We truly appreciate your kind words and we're grateful for customers like you. Thank you for choosing Joybird Furniture!”
"Great customer service and was fast at responding to my questions. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We always strive to be fast and responsive to ensure that our customers have the best shopping experience possible. Your kind words mean the world to us. Thank you for choosing Joybird Furniture!”
"Stop sending so many emails and the experience will be better."
“Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the frequency of our emails. We understand that an overwhelming amount of emails can be frustrating. You're welcome to hit the unsubscribe button at the bottom of the email. Thank you for your patience.”
"Claudia Aroche (WeHo store) helped us through every step of the way and helped us pick the perfect pieces for our home!"
“Thank you so much for your glowing review! We're thrilled to hear that Claudia provided you with exceptional service at our WeHo store. It's wonderful to know that she guided you through the process and helped you find the perfect pieces for your home. We truly appreciate your support and look forward to serving you again in the future!”
"Joybird furniture is a quality product. I am always pleased with my purchasing.
My only feedback for improvement is, delivery scheduling and communicating lacks service excellence."
“Thank you so much for your review! We are thrilled to hear that you find our Joybird furniture to be of high quality and that you are consistently pleased with your purchases. We really appreciate your feedback regarding delivery scheduling and communication, as it helps us identify areas where we can improve our service. We will definitely take this into consideration and work towards providing service excellence in these aspects. Your support means the world to us!”
"I only wish my furniture could be delivered in less than 3 months! I'm so excited about owning it!"
“Thank you so much for your review! We're thrilled to hear that you had a terrific experience with our service and took advantage of our great sale. We understand that waiting for your furniture can be tough, but we promise it will be worth it. We're just as excited as you are for you to enjoy your new pieces!”
"Tyler was extremely efficient while helping me decide on the perfect addition to the living room. He listened to my concerns, pulled out a measuring tape, and in a matter of minutes I found the couch that works both in size and color for my NYC apartment. "
“Thank you so much for your amazing review! We're thrilled to hear that Tyler provided you with such smooth assistance in finding the perfect addition to your living room. It's fantastic to know that he took the time to listen to your concerns and even used a measuring tape to ensure the size was just right for your NYC apartment. We appreciate your kind words and are excited to have helped you find the perfect couch.”
"When ordering I had to make a change . I spoke to a pleasant service rep that helped me and followed up promptly with an email . Thank you "
“Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Our goal is to provide top-notch assistance, and we're glad we were able to promptly help you with your order change. We truly appreciate your feedback and look forward to serving you again in the future.”
"Scott at the Joybird location in Center City was excellent! He was patient and helpful when we were selecting the materials for our furniture and was great at communicating as we were seeing if the furniture would work with our space."
“Thank you so much for your amazing review! We are thrilled to hear that Scott provided you with excellent and helpful service. We pride ourselves on our patient and communicative team members, and we're delighted that Scott was able to assist you in selecting the perfect materials for your furniture. We hope your new pieces work perfectly in your space, and please don't hesitate to reach out if you have any other questions or need further assistance.”
"Everything about the Joybird experience has been fast, consistent and friendly except for the delivery time. I was caught off guard that we wouldn’t receive our furniture for months. "
“Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer estimated delivery time. We understand how frustrating it can be to wait for your furniture, and we apologize for any miscommunication regarding the timeframe. If you have any specific concerns or questions about your order, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding.”
"So I ordered a Collins chair in Kinley Spruce to go in my living room with it and I can’t wait for it to get here. It should be here in a couple of weeks."
“Thank you so much for your amazing review! We are thrilled to hear that you love your Lewis sofa and find it absolutely beautiful. The Collins chair in Kinley Spruce is going to be the perfect addition to your living room. We can't wait for it to arrive in a couple of weeks too!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for choosing Joybird for your chair and ottoman purchase! We're thrilled to hear that you had a great experience selecting and purchasing your new pieces. We understand price can be a consideration, and while we don't currently accept coupons on top of sale prices, we truly appreciate your feedback. We're confident that your new additions will bring joy and style to your home.”