"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Ordered a sofa and they immediately push back delivery date with no firm commitment of course. Since then, the only email communication has been more ads. No updates at all. I spent a lot of money on a couch. I only want to know where it is, not what will look great with it. Little hope I get the sofa even close to the expected delivery date. "
"Really, how often do you buy a new sofa? For a design savvy consumer, a sofa of this design, with these custom options, quality construction and delivery times, Joybird was the best choice out of literally dozens of options.When ordering, my sales representative was very patient, knowledgeable and wonderful to deal with. I am really looking forward to receive this sofa."
“Thank you so much for your wonderful review! We are thrilled to hear that your quest for the perfect sofa is complete with Joybird. Our team takes pride in offering a wide range of design options and quality construction to ensure that our customers find their dream piece of furniture. We are delighted to hear that our sales representative provided excellent customer service and made the ordering process a breeze for you. We can't wait for you to receive your sofa and we know you'll love it just as much as we do. Thank you again for choosing Joybird!”
"While I know not everyone has the same experience, I am grateful mine was so good. I ordered the chair/sleeper on 11-8-23 and have scheduled delivery for 11-18-23. I was expecting to wait weeks. So far, so good. We have a living room of Lazy Boy furniture so I expect this to be the same. A big thank you!"
“Thank you so much for your fantastic 5-star review! We're ecstatic to hear that your experience with Joybird Furniture has been unbelievable. We're thrilled that your chair/sleeper arrived ahead of schedule, and we hope it fits perfectly in your living room alongside your LazBoy furniture. Thank you for choosing Joybird, and we look forward to serving you again in the future!”
"Waited for it to go on sale and spent little more that I wanted but now I have to wait 2 months for it to ship ….. and still no updates on my order!
Hope the couch is worth it. "
“Hi there, we are sorry to hear that your couch will take a bit longer than expected. Please check your email for any updates regarding your order, as we strive to keep our customers informed throughout the process. If you don't receive updates, please let us know so we can assist on our end. We appreciate your patience and hope that you will find the couch worth the wait.”
"I drove a couple hours to sit on the couch I thought I wanted. Completely changed my mind. Stanley was patient with my color indecision and phone a friend (or 3). He kindly assisted me with fabrics appropriate for 4 big furry dogs as well. It was a bit of work to setup delivery but finally was able to connect with a human. The delivery was great- professional white glove delivery crew!
I absolutely love the color and comfort is perfect for napping. This is perfect for all of us!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that our Stanley was patient and helpful in assisting you with your color and fabric decisions. We understand that choosing the right couch can be a tough decision, but we're glad you found the perfect fit for you and your furry friends! We apologize for any inconvenience you experienced during the delivery setup, but we're glad everything worked out and that you had a great experience with our professional white glove delivery crew. We hope you continue to enjoy the color and comfort of your new couch and we're thrilled that it's perfect for napping. Thank you for choosing Joybird!”
"The delivery man had to take the box back with them as it did not have what I ordered. It did not even have a complete bed inside. Feet screws, and sides of bed were all missing.
Order # J-551644"
“We’re sorry to hear that you’re having a negative experience with Joybird. Please respond to this message with your order number, we'd love to take a look into your issue. Thank you for your patience.”
"visiting the showroom was again an efficient and pleasant experience. 10/10 would buy again"
“We're thrilled to hear that your visit to our showroom was efficient and pleasant. Your 10/10 rating means the world to us! We can't wait to serve you again in the future.”
"The staff was extremely helpful when I went to the showroom a few weeks ago. I love the Soleil chairs, so modern with a crisp, buttery velvet green color and brass legs/arms complimenting them that will brighten the white marble table and island in my dining area. I cannot wait to receive these chairs, they are on their way! I've been eyeing them for many months now. "
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our showroom and that our staff was helpful. The Soleil chairs are definitely a showstopper with their modern design and beautiful velvet green color. We can imagine how stunning they will look in your dining area, especially with the white marble table and island. We can't wait for you to receive them and enjoy them in your home. Thank you again for choosing Joybird!”
"Great job. Excellent customer service. "
“Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our customer service team. Providing great service is our priority, and it makes us really happy to know that we hit the mark with you. We appreciate your support and hope to have the opportunity to assist you again in the future.”
"Great shopping experience "
“Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a great shopping experience with Joybird. Your satisfaction means the world to us, and we are grateful for your support. We look forward to serving you again in the future!”
"I've been trying to get a hold of them for a couple of days with no response"
“We're sorry to hear that you've been experiencing difficulties with our customer service. We apologize for any inconvenience this may have caused. We strive to provide prompt and efficient assistance to all of our customers. Please provide us with your contact information, and we will make sure to investigate and address your concerns as quickly as possible. Thank you for bringing this to our attention.”
"Jazmine was great at supporting my decision. Not sure when we will receive the sofa based on the delivery schedule"
“Thank you so much for your review! We're thrilled to hear that Jazmine provided you with excellent support during your decision-making process. As for the delivery schedule, we understand your concern and we apologize for any inconvenience this may cause. Our team is working tirelessly to ensure that your sofa arrives as soon as possible. We appreciate your patience and we can't wait for you to enjoy your new furniture!”
"The best and I’m so excited to get my couch!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you are so happy with your decision and excited to receive your new couch. Your satisfaction is our top priority, and we can't wait for you to experience the best that Joybird has to offer. Enjoy your new couch!”
"What a fantastic time we had in the showroom exploring these amazing products. Big shout out to Haven for helping us design our new living room!"
“Thank you so much for your glowing review! We're thrilled to hear that you had an amazing time in our showroom and that our products left a fantastic impression on you. Haven will be absolutely thrilled to hear that they were able to assist you in designing your new living room. We truly appreciate your support and can't wait to see how your new space turns out.”
"Had a great experience from
The showroom
To the website. Worked with Eli in the store, who was knowledgeable and honest when it came to the pros/cons of each model. Excited to get our new couch! "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a helpful and enjoyable shopping experience, both in our showroom and on our website. It's fantastic to know that Eli was able to provide you with the knowledge and honesty you needed to make an informed decision. We can't wait for you to receive your new couch and we're just as excited as you are!”
A rep from Joybird , Henderson., has responded:
“Hi There, we’re sorry to hear that you’re having a negative experience with Joybird. Please respond to this message with your order number, we'd love to take a look into your issue. Thank you for your patience.”