"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I went into the store in Seattle to check few sofas. I have to specifically mention help from this salesperson in Seattle showroom - Yume Barrera-Matsudaira - She was fantastic in explaining stuff and heard by requirements and was exceptional in explaining everything about fabrics. I ended up purchasing the Miller sleeper sofa. "
"Everything seems good so far! "
“Thank you so much for the review! We're thrilled to hear that everything is going smoothly with your Joybird furniture. We're here to make your experience as enjoyable as possible, so if you have any questions or need further assistance, please don't hesitate to reach out. Cheers to many more happy moments with your new furniture!”
"Helped me with everything and all my questions and changes!!! Adore him!!!!"
“We are so glad to hear that Justin was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"My account is empty because my order was duplicated, but now I can't get ahold of Joybird. I am out $3000 dollars with no help from them. Unbelievable."
“Hey there, we are very sorry to hear about the duplicate order. We have confirmation that the duplicate order has been canceled and a full refund has been issued to your original form of payment. Please let us know if you have any questions or concerns, we are here and happy to help. ”
"Looked at several online furniture companies and kept going back to Joy Bird"
“Thank you so much for choosing Joybird! We're thrilled to hear that you found exactly what you needed with us. It means a lot that despite checking out other online furniture companies, you kept coming back to us. We appreciate your support and hope you continue to enjoy your furniture!”
"Staff were friendly, attentive, knowledgeable, and listened well. Beautiful store layout and super-large swatches made it easy to envision chosen furniture with desired fabrics. Great experience overall!"
“Thank you so much for the fantastic review! We are thrilled to hear that you had such a positive experience with our staff. We take pride in our friendly and attentive team members who are always ready to assist you. It's wonderful to know that our beautiful store layout and super-large swatches helped you envision your furniture with the desired fabrics. We greatly appreciate your kind words and are grateful for your support.”
"I met with Aiza who was very patient with me, very informative, as well as insightful , honest and truthful ... she was a pleasure to work with and I plan to do more business with her.."
“Thank you so much for the amazing review! We are thrilled to hear that Aiza provided you with exceptional customer service. We pride ourselves on having a knowledgeable and helpful team. We truly appreciate your support and look forward to assisting you with your future furniture needs.”
"We had a good time at the store. Service from Haven Silva was friendly, knowledgeable, and efficient."
“Thank you so much for leaving this amazing review! We're thrilled to hear that you had a great time at our store and that Haven provided you with friendly, knowledgeable, and efficient service. We truly appreciate your kind words and are grateful for your support. It was a pleasure serving you and we look forward to helping you again in the future!”
"Very helpful sales associate plus the sale was just what I needed"
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our sales associate and that the sale met your needs perfectly. We truly appreciate your support and look forward to serving you again in the future!”
"The velvet green couch lives forever in my millennial heart"
“Thank you so much for taking the time to leave us a glowing review! We are thrilled to hear that John at our Portland store was able to assist you in finding the perfect velvet green couch. It's amazing to know that it has found a forever home in your heart. We truly appreciate your support and hope to see you again soon at Joybird!”
"I pet protection option is only offered by your company so that's what sold me. I hope the couch is nice and comfortable when it arrives. "
“Thank you so much for choosing Joybird! We're thrilled that you decided to go with our pet protection option. We understand the importance of keeping your furniture in great condition, especially when you have pets. Rest assured, our team is dedicated to delivering not only a beautifully designed couch but also one that is incredibly comfortable. We can't wait for you to experience the ultimate blend of style and coziness when your new couch arrives.”
"The rug arrived earlier than expected and color is perfect. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that the rug exceeded your expectations and arrived earlier than anticipated. It's fantastic that the color is a perfect match! We appreciate your feedback and hope you continue to enjoy your Joybird rug.”
"I'm not supposed to receive the purchase until January but the ordering experience and call with support to make a slight change after ordering was painless and easy."
“Thank you so much for the amazing 5-star review! We're thrilled to hear that your ordering experience with us was smooth and hassle-free. Our team works hard to ensure that every step of the process, from placing the order to making any necessary adjustments, is easy and enjoyable for our customers. We can't wait for you to receive your purchase in January!”
"They don’t answer phones, emails or instagram DMs. Delayed my couch by two months. Impossible to get in touch with anyone."
“We're sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience caused by the delayed delivery of your couch and our lack of responsiveness. It is important to us that our customers are able to easily reach us and have their concerns addressed promptly. We appreciate your feedback and will take it into consideration as we work to improve our communication channels. If there is anything we can do to assist you further, please let us know.”
"The shipping delivery dates: I was told mid December which would have given me enough time to be located at the location. And they also said as late as Jan. But the furniture was delivered too early then originally quoted. So the timing of delivery was mis-leading. As a default of this may require me to return the items in which I purchased. The dimes would be out my pocket and not in theirs. So we’ll see when And how this fans out. "
“We're sorry to hear about the confusion and inconvenience regarding the delivery timing of your furniture. We understand how important it is for our customers to have accurate information and receive their orders at the expected time. We apologize for any inconvenience this may have caused you. If you need to return the items due to this issue, please reach out to our customer support team who will assist you with the return process. Thank you for bringing this to our attention and we appreciate your understanding.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your incredible 5-star review! We are thrilled to hear that you had a great experience at our Seattle showroom and that Yume provided exceptional service. It's wonderful to know that she took the time to understand your needs and guide you through the fabric options. We hope you are loving your new Miller sleeper sofa, and we truly appreciate your support.”