"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The cabinet came broken. The shelf is missing a screw in the back, and the other screws we loose. The overall quality did not meet expectations for the price."
"I bought the Jive lumbar pillow from your website. The dropdown menu for the color selections does not pull up the matching color choice. I ended up with a dark orange pillow that looked nothing like the options online. I could not even see what color pillow matched the color name online. When the pillow arrived, it came in a plastic bag with a different color name than the online color choices. The color label was Russet. The online color name is Rust. The color I got was deep, dark orange and did not resemble even the Rust color option. I was given an entirely different pillow color. When I pointed out ALL these problems to customer service, no one cared. They said the pillow came from a third party vendor and that they could not take it back or exchange it. I had not even opened the pillow. No one cared. Of course they could have taken it back. They just refused and did not even acknowledge the technical problems on their website in being able to view the color choices in selecting the color name in the dropdown menu. I got so much grief for a $45 pillow after spending nearly $2,000 on a sofa wit this company. Pure trash service. I will not replace my next two sofas with Joybird over the grief I was given for a $45 pillow. Smart business decision, Jokebird. "
“Thank you for bringing this issue with your Jive lumbar pillow to our attention. We strive to provide accurate and detailed information about our products, and it seems that we fell short in this case. We apologize for any frustration or disappointment this may have caused. We will review the color options on our website and make the necessary updates to ensure that our customers have a clear understanding of what they are purchasing.
We would like to make this right for you. Please reach out to our customer service team with your order details, and we will gladly assist you in finding a suitable resolution. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address this issue.”
"The wrong hardware was sent with the chair and the replacement hardware is the same hardware "
“Hi Denice, we are sorry to hear about this issue. We didn't see any notes on your order regarding the replacement hardware being incorrect. Could you please let us know if our team was able to assist with this issue? We would like to make sure this is resolved for you ASAP. Thank you. ”
"Calvin offered his opinion when asked, showed us around the samples, discussed merits of each of our choices. He was all around, professional, knowledgeable, interested in what I had to say, totally responsive to my needs."
“Thank you so much for leaving this amazing review! We're thrilled to hear that Calvin provided you with professional and helpful assistance. We truly appreciate your feedback and hope you continue to have a wonderful experience with Joybird.”
"We love our Eliot sleeper in the Banks Oatmeal color! It blends perfect with our family room setting. We couldn’t have asked for better service with our purchase and help with adding on the bolster pillows! "
“Thank you so much for your amazing review! We're thrilled to hear that you love your Eliot sleeper in the Banks Oatmeal color. It's wonderful to know that it blends perfectly with your family room setting. We're even happier to hear that you had a great experience with our service and that we were able to assist you with adding on the bolster pillows. Your satisfaction means the world to us!”
"It's been 10 days since my order and there has been no update to it's status. Purchased over other brand based on representation that delivery was in two weeks.
"
“We're sorry to hear about the poor communication and lack of updates regarding your order. We understand how frustrating this can be, especially when you were expecting a timely delivery based on the information provided. We apologize for any inconvenience this may have caused you. Please provide us with your order details, and we will investigate the issue and provide you with an update. Thank you for bringing this to our attention.”
"Michael are specialist was so patient and helpful. He really helped us with the process of purchasing our sofa that I’m sure we’re going to love."
“We are so glad to hear that Michael was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"I placed an order on 12/3 and Joybird initially gave me an estimated arrival date in late Jan/early Feb. Since I would be away for a few days during that time period, I postponed shipping another two weeks to be safe. It's now mid-January and I realized I haven't had any updates from Joybird, and when I logged in I saw that my shipping is now delayed mid-March. I understand delays, but not receiving any notifications for more than a month, especially when there are changes to shipping, is unacceptable. I need to plan my work schedule around this delivery, so this is not the greatest experience for me. Please Joybird, at the very least send more updates!"
“Thank you so much for taking the time to share your experience. We apologize for the frustration you experienced with the shipping delays and lack of communication. Your feedback is extremely valuable to us and we will make sure to pass it along to our shipping team. We're constantly working to improve our processes and ensure that our customers have the best experience possible. Thank you again for your support and understanding!”
"We were nervous ordering from Joybird since we had never seen any of their furniture in person. The order shipped and arrived significantly earlier than the original estimate. The packaging was well thought out and protected the cabinet well. Our cabinet looks fantastic in the room. Materials and finish are very good. The top panel has a couple of knots in it but overall we are very happy. Recommended! "
“Thank you so much for taking a chance on Joybird and for your amazing 5-star review! We are thrilled to hear that your experience exceeded your expectations. It's great to know that the packaging kept your cabinet safe and that it looks fantastic in your room. We appreciate your feedback and recommendation. Enjoy your new cabinet!”
"The rendering of the color bubbly cream soda was way off. On the site it looks camel color and the swatch I got looks more beige oatmeal. I like the fabric and color of the swatch. I am very appreciative for the free color swatches."
“Thank you so much for your review! We're thrilled that you liked the fabric and color of the swatch you received. We apologize if the rendering of the color on our site was different from what you expected. We appreciate your feedback, and we're always working to improve our product images. We're also glad that you found our free color swatches helpful. Thank you for choosing Joybird!”
"I ordered a royal apple couch, and the advertised fabric was very different from what was delivered. Even the delivery crew marked on the delivery that it was the wrong fabric because they could see it was wrong. However, Joybird didn't care. They said, "with fabrics changing so often, it's impossible for us to deliver on what we post on our website" They gave me an option to either buy a new couch and return the one I got (in new condition) when the new one arrives, or return the couch with a hefty restocking fee. Terrible experience, and now I'm stuck with a couch I didn't order. "
“We're so sorry to hear about the issue you experienced with your recent order. It's not the level of service we strive to provide at Joybird. We understand how frustrating it must have been to receive the wrong fabric on your couch.
At Joybird, we want to make things right for you. While fabrics do change occasionally, it is our responsibility to ensure that you receive the correct product as advertised. We sincerely apologize for any confusion or inconvenience this may have caused. Please share your order information with us via DM, we'd like to help. ”
"Kimberly provided excellent customer service along with designer Cindy. Very helpful in choosing fabric for our new sofa and chair. Can't wait to see it in our new home "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that Kimberly and Cindy provided you with excellent customer service. It's wonderful to know that they were able to assist you in choosing the perfect fabric for your new sofa and chair. We can't wait to see how everything looks in your new home!”
"Amari was my sales person and she had a great attitude and was very patient. Athena also helped us a bit while Amari was away and she was also great. A big plus is that they were very happy to have our dog in there shopping with us."
“Thanks for the great review Ann! We are so happy to hear that you had a wonderful experience with both Amari and Athenas. Let us know if you have any other questions, we're happy to help. ”
"Amazing in store experience"
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Eli was Amazing, knowledgeable "
“We are so happy to hear that Eli was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
”
A rep from Joybird , JoybirdFurniture, has responded:
“Hi there, we are sorry to hear about your experience and the issues with your pieces. We have confirmation that our team issued a replacement order for both the cabinet and bookcase We see that they have been delivered and hope that they are to your liking. Please let us know if there is anything we can do on our end to further assist. ”