"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Looking at Joybird couch and decided to make a stop at the Philadelphia store. Customer service was 5 star!"
"I placed my order a month ago and still have no product. The 3rd party used to delivery has no ETA, incredibly frustrating "
“Thank you for bringing this to our attention, we’re sorry to hear that you’re having a negative experience with Joybird. Please respond to this message with your order number, we'd love to take a look into your issue. Thank you for your patience.”
"The online help chat assistant made it so easy to find what I needed."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that our online chat assistant provided you with great service and made your shopping experience a breeze. We truly appreciate your feedback and look forward to serving you again in the future.”
"Emma our salesperson was wonderful. She was patient, pleasant and very helpful. Would definitely recommend."
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with Emma. We pride ourselves on providing excellent customer service, and it sounds like Emma really went above and beyond to assist you. Your recommendation means the world to us. We can't wait to assist you with any future furniture needs you may have!”
"Our Rep Aaminah is great!"
“Thank you so much for your amazing feedback! We're thrilled to hear that Aaminah provided you with excellent service. We're grateful to have her on our team. We look forward to assisting you again in the future.”
"Thank you all for helping get my color sorted out. Hoping you can meet the Dec. 18 delivery. wedding is 23rd and family coming in, hoping they will have something to sit on. "
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service team. We understand the importance of having your furniture delivered in time for your wedding and we'll do our best to meet your requested date. We can't wait for your family to have something comfortable to sit on and enjoy on your special day!”
"Lena was very informative, was never pushy and made the experience of buying a couch for a small apartment great. "
“Thank you so much for taking the time to write this wonderful 5-star review! We're thrilled to hear that Lena provided you with an excellent experience while shopping for a couch for your small apartment. Our team takes pride in being informative without being pushy, and it's fantastic to know that Lena was able to assist you in finding the perfect piece. We truly appreciate your support and are here to help with any future furniture needs you may have.”
"The sales person and experience was excellent. Great product and service."
“Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience with our salesperson and that you are happy with our product and service. We appreciate your support and hope to serve you again in the future.”
"We ordered too soon and had to cancel. Joybird made it simple and gained our trust and respect. We will be ordering within the next few months."
“Thank you so much for your kind review! We're thrilled to hear that even though you had to cancel your order, our team was able to provide you with a simple and trustworthy experience. We can't wait to assist you when you're ready to order again in a few months. We truly appreciate your support!”
"The day after making my huge purchase, and returning another couch, finally making up my mind, I was informed that, you ran out of Banks Nutmeg, the color I chose. Furthermore, I have yet to be updated on when it will be back in stock and how long it will now take for my couch to be here. I was hoping in time for Christmas. "
"Quick and easy transaction. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that your transaction with us was quick and easy. Your satisfaction means the world to us! If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to make your furniture shopping experience as seamless as possible.”
"We have loved Joybird furniture but after moving and looking to furnish a few rooms in our new home we discovered they do not deliver to any of the major cities in Southwest CO. We had to find someone in nearby NM that was willing to allow us to deliver to their address so we could come get it. "
“Thank you for bringing this to our attention. We understand how frustrating it can be when a delivery service is limited to certain areas. We apologize for any inconvenience this may have caused you during your recent purchase.
While we strive to expand our delivery zones, we currently have limitations in certain areas. However, we appreciate your feedback and will definitely take it into consideration as we continue to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you in any way we can.”
"We worked with David at your seattle showroom. We were so very impressed with his breadth of knowledge of your furniture and fabrics as well as helping us think thru our furniture layout. He was just great- when we left your showroom we both said that we have rarely ever worked with such a great salesperson. He made shopping a Joybird a real treat. "
“We are thrilled to hear about your outstanding experience at our Seattle showroom with David! It's wonderful to know that he provided you with exceptional service by sharing his extensive knowledge of our furniture and fabrics, as well as helping you plan out your furniture layout. We appreciate your kind words and are grateful to have such a dedicated salesperson like David on our team. Thank you for choosing Joybird, and we look forward to making your shopping experience a real treat again in the future!”
"Unless you plan on waiting for over a month to revive your order don’t shop with this company. I called in to get an update on my order and was greeted by an incredibly rude employee. I won’t be ordering again. "
“Hi There, we’re sorry to hear that you’re having a negative experience with Joybird. Please send us a DM with your order number and an explanation of what’s going on so we can look into this for you. Thank you for your patience.”
"Haley was prompt honest and knowledgeable which made the experience in buying a couch easy. Thank you "
“Thank you so much for your wonderful review! We're thrilled to hear that Haley provided you with prompt, honest, and knowledgeable service. Making the process of buying a couch easy is our goal, and we're glad we could deliver that for you. We appreciate your business and hope you enjoy your new furniture!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for your amazing review! We are thrilled to hear that you had such an impressive experience at our Philadelphia store. Our customer service team works hard to provide a 5-star experience, and we're so glad that they were able to exceed your expectations. We can't wait to assist you further with your Joybird couch purchase!”