"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I ordered a chair in mid November and it won’t arrive until at least the end of January at this point due to an unexplained delay. Had I known it would take over 2 months to receive the chair I probably would’ve ordered from another company. "
"We visited the Austin store and were impressed with the customer service we received. The salesman was very knowledgeable when helping us select our pieces. We can’t wait to receive our furniture next month."
“Thank you so much for choosing Joybird as your first-time furniture buyer! We are thrilled to hear that you had a great experience at our Austin store and that our salesman was able to provide you with excellent customer service. We appreciate your kind words and can't wait for you to receive your furniture next month. Enjoy your new pieces!”
"I recently had the pleasure of purchasing a couch with the assistance of Jazmine Renteria, and I must say, the experience was nothing short of exceptional. From the moment I entered the store, Jazmine was attentive, knowledgeable, and genuinely interested in helping me find the perfect couch for my home.
Customer Service: Jazmine's approach to customer service was remarkable. She was patient, listened to my preferences, and provided insightful suggestions without being pushy. Her understanding of the product range allowed her to guide me through various options that fit my taste and budget.
Product Knowledge: One of the things that stood out was Jazmine's extensive knowledge of the couches. She was well-versed in the different materials, styles, and configurations, which made it easier for me to make an informed decision. Her expertise was invaluable in weighing the pros and cons of each choice.
Attention to Detail: Jazmine paid close attention to the details that mattered to me. Whether it was the couch size, color, comfort, or durability, she made sure that the couch I selected met all my requirements. Her ability to understand and cater to my specific needs was impressive.
Overall Experience: The entire process, from browsing to purchase, was seamless and enjoyable, thanks to Jazmine's professionalism and friendly demeanor. She made sure that all my questions were answered and that I was completely satisfied with my choice.
"
“Thank you so much for your amazing review! We're thrilled to hear that you had an exceptional experience with Jazmine at our store. It's fantastic to know that she was attentive, knowledgeable, and genuinely interested in helping you find the perfect couch for your home. Jazmine's remarkable customer service skills, patience, and ability to listen to your preferences are qualities we truly value in our team members. We're grateful for your support and we hope you continue to enjoy your new couch!”
"One of the representatives give me the wrong information about cancellation and fees "
“We're sorry to hear about your negative experience with our customer service. We apologize for any misinformation that was provided to you regarding cancellation and fees. We always strive to provide accurate and helpful information to our customers. If you can provide us with more details about your specific situation, we would be happy to assist you further and address any concerns you may have. Thank you for bringing this to our attention.”
"There is no substitute for buying furniture in person. I read all the views, lusted over this purchase for over a year and finally pulled the trigger only to discover shortly thereafter that there was a Joybird store in Denver. The actual couch is so different in terms of comfort that had I known, I would not have purchased it. "
“Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our ordering process to be fast and easy. We understand that buying furniture online can sometimes be challenging, as there's no substitute for seeing and feeling the pieces in person. We apologize for any disappointment you may have experienced with the comfort of your couch. If there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your support and hope you're still enjoying your purchase!”
"It should be delivered within the next month, hoping it is fantastic."
“Thank you so much for your positive review! We're thrilled to hear that you're excited about your upcoming delivery. Rest assured, our team is dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird pieces!”
"Leslie Z in the Los Angeles store was AMAZING!!! She was so helpful, patient and knowledgeable about all the products and fabrics. Looking forward to getting my sofa in a few weeks. "
“Thank you so much for your amazing feedback! We are thrilled to hear that Leslie provided you with exceptional customer service at our Los Angeles store. We pride ourselves on having knowledgeable and helpful team members, and we're glad Leslie exceeded your expectations. We cannot wait for you to receive your new sofa in a few weeks!”
"Design person (Kayla) emailed me and offered to help me pick a fabric, which was so so helpful. Overall great experience, great price and design. "
“Thank you so much for leaving us a 5-star review! We are thrilled to hear that Kayla went above and beyond to assist you in selecting the perfect fabric for your furniture. We pride ourselves on providing helpful and personalized design assistance. It's wonderful to know that you had a great experience and were satisfied with both the price and the design. We truly appreciate your support and we look forward to serving you again in the future!”
"I finally made a decision, and it was not an issue at all that I changed my mind a couple of times. Tre went the extra mile to help me get it just right, and I am somewhat particular...okay very particular. I am so excited for my sofa to arrive. More reviews to come!! "
“Thank you so much for the amazing review! We're thrilled to hear that Tre went the extra mile to help you find the perfect sofa. We understand that making a decision can be tough, but we're here to make sure you're completely satisfied. We can't wait for your sofa to arrive and we're excited to hear your thoughts once it does!”
"Absolutely wonderful shopping experience in Philadelphia and fantastic delivery service when the couch arrived!"
“Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you had a wonderful shopping experience at our Philadelphia store and that our delivery service exceeded your expectations. It brings us joy to know that you're happy with your new couch. We appreciate your support and hope you continue to enjoy your furniture for years to come!”
"Experience couldn't have been easier. Mathew was very friendly, helpful and gave us great customer service. He helped us to choose the right piece based on our space and material preferences. Wish I knew about JoyBird sooner. "
“Thank you so much for your amazing review! We are thrilled to hear that your experience with Joybird couldn't have been easier. We're even more excited to hear that Mathew provided you with friendly and helpful customer service and helped you choose the perfect Lewis loveseat for your space and preferences. We wish we had found you sooner too! Thank you for choosing Joybird and we can't wait to assist you with any future furniture needs.”
"I haven't received my furniture yet, but the email updates, the way they set expectations are so stellar, I find Joybird a cut above the rest of my online experiences. And the greatest experience so far - besides the shopping process and building/shipping process communications, their customer service is AMAZING.
I was already receiving a discount and purchased using Affirm. So of course before chatting I was already concerned with questions about if they'd price match a better discount being offered and how my Affirm loan would be affected. Well, them must know their users so well. Because in about 30 seconds they quickly matched the price. Told me the small extra discount total, then updated my Affirm loan and payment schedule immediately! I had zero questions after that. Joybird is just quality all around."
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that you are impressed with our communication and customer service. Our goal is to provide the best experience possible for our customers, and we appreciate your kind words. We're here to assist you with any questions or concerns you may have, so please don't hesitate to reach out. Thank you for choosing Joybird!”
"I have a coupon to use and was not able to use it because they did not respond but I wanted to catch the Cyber sale deal. "
“Hi there, we have confirmation that our team was able to assist in applying the coupon to your order. Please let us know if there is anything else we can do to assist at this time, would love to turn your experience around. ”
"I can’t review because I still haven’t received my order "
“Thank you for sharing your feedback with us. We understand that the ordering process may not be the most important part for you, and we appreciate your willingness to provide another review after your furniture is delivered and installed. If you have any questions or need assistance during the delivery and installation process, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.”
"The help we received from the showroom staff and email updates to our order have been right on time and exactly what we need. "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that our showroom staff and email updates have been providing you with the support you need. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you ever have any other questions or need further assistance, please don't hesitate to reach out. We're here for you!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about the delay in receiving your chair. We understand your frustration, as waiting for such a long time can be disappointing. Our team is currently experiencing some production delays which have impacted the estimated delivery dates. We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding while we work to get your order out to you. ”