"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The salespeople I spoke with were extremely knowledgeable and helpful. I had all my questions answered, and I'm excited for my new couch. "
"Helpful and very responsive. Always goes above and beyond. "
“Thank you so much for leaving us this review! We are absolutely thrilled to hear that our service has been outstanding and that we have been able to go above and beyond for you. Your kind words mean the world to us and we truly appreciate your support. It's customers like you that make our job so fulfilling. Thank you again for choosing Joybird. ”
"Sadie at your Philadelphia store couldn't have been more helpful. She totally "got us" and suggested looking at the apartment size line as we needed a smallish chair for our bedroom. We love it! Bought the Hughes apartment chair and can't wait to have conversations from it. It may save our marriage! Hehe....thanks Sadie!"
“We are thrilled to hear that Sadie at our Philadelphia store provided you with exceptional assistance. It's fantastic that she understood your needs and suggested the apartment size line for your space. We hope your new chair brings you endless joy! Thank you once again for choosing Joybird, and a special thanks to Sadie for her outstanding service!”
"I love my little sleeper sofa and ottoman!
The choices of fabrics should meet anyone’s needs. Very solid and comfortable and worth waiting for them to build. Their accessories work perfectly I my little den. And the white glove delivery is awesome!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you're loving your new sleeper sofa and ottoman. Our team takes great pride in crafting well-built and solid furniture, so it's wonderful to know that you're happy with the quality. Your satisfaction is our top priority, and we're glad that the wait was worth it. It's fantastic to hear that our accessories are working perfectly in your space as well. We appreciate your support and hope you continue to enjoy your Joybird for years to come.”
"For an online retailer, I wouldn’t expect the exchange process to be so difficult. I will get a refund once the new couch is delivered but for over two months I have to carry the payment of two couches. They also would not place the order for me. I had to go online and order all over again. Not really an exchange but more you can buy two couches without penalty which puts too much onus on the consumer. "
“Hi there, we understand that it can be frustrating to have to carry the payment for two couches for an extended period of time. We apologize for any inconvenience this may have caused. We appreciate your feedback and will take it into consideration to improve our processes in the future. Thank you for bringing this to our attention.”
"Spencer was absolutely great. He provided awesome follow-through, answered all my questions and was patient with my mind changes. Will come back for all my furniture pieces."
“Thank you so much for the amazing review! We are thrilled to hear about your excellent experience with Spencer. It's great to know that he provided exceptional customer service, answered all your questions, and was patient with any changes you made. We truly appreciate your loyalty and can't wait to assist you with all your future furniture needs.”
"Two of the most caring and calm customer relations team members helped me resolve an issue with my order during a time when I really needed compassion. And if that weren’t enough, the Amelia Grand chair is about the coziest thing I’ve ever sat on. 100% recommend Joybird! "
“Wow, thank you so much for your amazing 5/5 star review! We are thrilled to hear that our team provided you with the best customer service ever. We genuinely care about our customers and it's wonderful to know that our team members were able to assist you with compassion during a challenging time. We're also delighted to hear that you are loving your Amelia Grand chair and finding it incredibly cozy. Thank you for recommending Joybird, we truly appreciate your support!”
"Where do I begin? When I ordered a couch and after weeks, got the delivery notification, picked my date, confirmed said date and then my couch never showed up? Was it the second time I set up delivery after talking to customer service and again my couch never showed up? Both times canceled without a single email or phone call to let me know after I rearranged my schedule that they canceled my entire order. Or was it having to fight with customer service to then get the rudest shipping person telling me she was sorry, but nothing would be done. Or was it finally getting a supervisor to call me back after waiting 5 days telling me to reorder the couch, gave me a gift cert for money off the couch and telling me she has the couch for me and would track the order carefully? Or was it waiting again for the second order of my couch, being sent the schedule email, the confirmation email only to find out that THEY STILL DID NOT HAVE MY COUCH AND THEY WILL NEVER HAVE THE COUCH FOR ME EVEN THOUGH THE WEBSITE HAS 5 OF THE SAME COUCH LSITED AS AVAILABLE? OR THAT AGAIN THEY NEVER CALLED ME TO TELL ME THAT MY COUCH WAS NOT THERE "
“Hey Jaime, we are very sorry to hear about your experience and sincerely apologize for the inconvenience this may have caused. We completely understand how frustrating this situation may have been and assure you that we have presented this to upper management to make sure we improve our services. There was a discrepancy with the count of our products which caused this experience for you, although we often try to prevent situations like this, in this case, we were not able to see this until it was time to pull your order. Our sincerest apologies again for this. We have confirmation that a full refund has been issued and should be reflected in 5-7 business days on your end. Please let us know if there is anything we can do to turn your experience around, we are here to help. ”
"So far, the two customer service representatives that I have dealt with have gone above and beyond to help me with whatever I have needed. Both of them have answered all questions I’ve had with in depth answers making things so easy to understand!"
“Thank you so much for your amazing review! We are thrilled to hear that our customer service team has been able to provide you with exceptional service. Going above and beyond is what we strive for, and we're glad that we have been able to assist you with all of your needs. We genuinely appreciate your kind words and look forward to continuing to provide you with outstanding support.”
"Our design consultant, Spencer, was fantastic! He was knowledgable, easy to talk to, patient, and took the time to answer all of our questions. We also found the perfect couch at the perfect price to replace and uncomfortable, poor quality one we recently purchased at a competitor. We definitely recommend Spencer and Joybird!"
“Thank you so much for this fantastic 5-star review! We're thrilled to hear that our design consultant, Spencer, provided you with excellent service. We pride ourselves on having knowledgeable and friendly team members who are always there to answer your questions and help you find the perfect furniture. It's also great to hear that you found the perfect couch at the perfect price to replace your current sofa. We truly appreciate your recommendation and can't wait to continue providing you with more great experiences at Joybird!”
"Amanda was absolutely exceptional! "
“We are so glad to hear that Amanda was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"Always excellent customer service. Thank you!"
“Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our top priority, and we are grateful for your kind words. It's customers like you that make our job so rewarding. Thank you again for choosing Joybird!”
"Going into a store and having Isis and Jackie was so amazing as they helped me out with the exact measurements and swatches i was looking for my new sofa. 10/10!"
“We are thrilled to hear about your amazing experience with Isis and Jackie at our store! It's wonderful to know that they were able to assist you in finding the perfect measurements and swatches for your new sofa. Thank you for giving us a 5/5 star review and for choosing Joybird. We appreciate your support!”
"Such great support from the team when picking colors after the one we wanted was discontinued. Made the buying experience even more exciting."
“Thank you so much for your glowing review! We are thrilled to hear that our customer service team was able to provide you with excellent support and make your buying experience even more exciting. We truly appreciate your kind words and look forward to serving you again in the future.”
"Very knowledgeable and courteous explained the ordering process and different fabric selections"
“Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team provided you with excellent service and helped guide you through the ordering process. We strive to ensure our customers feel confident in their fabric selections, and we're glad we could assist you in finding the perfect choice. We truly appreciate your support and hope you continue to enjoy your Joybird furniture!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you for the great review! We are so happy to hear that our team provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”