"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I had clear idea about my needs and dimension restrictions. With the help of the staff I was able to quickly narrow down my options to what best fits my needs and choose the product, fabric, and color "
"We loved everything in the store
Our friendly salesperson gave us time to explore and make our decision
We can’t wait for our beautiful sofa to be delivered."
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our personal service and loved everything in our store. It's wonderful to know that our friendly salesperson gave you the time and space you needed to explore and make your decision. We're just as excited as you are for your beautiful sofa to be delivered. Thank you for choosing Joybird Furniture!”
"Eli in Brooklyn is awesome!!! He has been very helpful and quick to respond. He has helped me place my order, modify it and assist with quality issues. Unfortunately, the workmanship on my couch and ottoman cushions are subpar and so far Customer Service is telling me nothing is wrong. "
“Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced with the quality of your couch and ottoman cushions. We understand how frustrating it can be when issues arise with your furniture. Our team is here to help find a solution for you. We will investigate the matter further and work towards resolving the quality issues to ensure your complete satisfaction. Please be assured that we will do everything we can to address your concerns. Thank you for your patience and for choosing Joybird Furniture.”
"Great service from sales associate Isis made it easy to get my new sofa, i appreciated her knowledge and experience. I had seen the sofa online and she read me well, knowing that I wanted to see swatches and get accurate info on delivery times"
“Thank you so much for your fantastic review! We're thrilled to hear that your experience with Joybird Furniture was easy and efficient. Our sales associate, Isis, is truly knowledgeable and experienced, and we're glad that she provided you with excellent service. It's great to know that she understood your needs and helped you with swatches and accurate information on delivery times. We're grateful for your support, and we can't wait to serve you again in the future!”
"I don't have my furniture yet so I'm not sure why you're asking me about my experience. Perhaps send this email once delivery has occurred."
“Thank you for sharing your feedback with us. We like to gather information regarding that process as well as after delivery to provide the best experience for our customers. If you have any questions or need assistance while waiting for your order, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.
”
"Loved heading into the showroom to establish which fit was best for our home. Would greatly recommend utilizing this as I doubt we would have purchased online without it. Staff was great. Ship times are great for the product and quality felt great in store. Haven't received the product yet but can't wait to do so
Roman"
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience in our showroom and that our staff was helpful. We understand the importance of being able to see and feel the furniture in person before making a purchase. We're confident that you'll love the product when it arrives, and we can't wait for you to receive it!”
"High quality item for a reasonable price. Shipping was efficient and well coordinated. Had such a great experience overall that we purchased more!"
“Thank you so much for the amazing review! We are thrilled to hear that you had an excellent experience with us. We take pride in offering high-quality items at reasonable prices. It's fantastic to know that our shipping process was efficient and well-coordinated for you. We couldn't be happier that you had such a great experience that you decided to purchase more from us. We truly appreciate your support and look forward to serving you again in the future!”
"All I've done is order, which is not that important to me - hopefully you'll ask again after my furniture is delivered and installed.
Thanks,
"
“Thank you for sharing your feedback with us. We understand that the ordering process may not be the most important part for you, and we appreciate your willingness to provide another review after your furniture is delivered and installed. If you have any questions or need assistance during the delivery and installation process, please don't hesitate to reach out. We want to ensure a smooth and satisfactory experience for you.”
"Ruth was a superstar!!! Best furniture shopping experience we had all day. Will call on her again and again."
“Thank you so much for taking the time to share your amazing experience with us! We are thrilled to hear that Ruth provided you with excellent service and made your furniture shopping experience the best of the day. We truly appreciate your kind words and we can't wait to assist you again in the future.”
"The staff at the showroom were very knowledgeable and not pushy at all. I appreciated that it wasn't a hard sell as has been my experience at many other furniture showrooms. Then, there is the quality and craftsmanship of the furniture. I haven't received my order yet, but I was impressed by the fabrics and designs that I saw. Excited to receive my sofa in a few weeks!"
“Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience at our showroom. We pride ourselves on having knowledgeable and friendly staff who are always ready to help without being pushy. We're also delighted that you were impressed by the quality and craftsmanship of our furniture. We can't wait for you to receive your sofa in a few weeks! We're sure you're going to love it as much as we do. Thank you again for choosing Joybird!”
"We had excellent customer service from Lino Mucia in San Francisco. We have been shopping for a new couch for some time, and she was by far the best sales person we have encountered. "
“Thank you so much for your glowing review! We're thrilled to hear that Lino Mucia in San Francisco provided you with excellent customer service. It's our goal to make sure that every shopping experience with us is top-notch, and we're delighted to know that Lino went above and beyond to assist you in finding the perfect couch. Your feedback means the world to us, and we truly appreciate your support.”
"All questions were graciously answered to ensure we got what we absolutely wanted without a doubt "
“Thank you so much for your amazing review! We are thrilled to hear that we were able to provide you with the answers you needed and ensure that you got exactly what you wanted. Your satisfaction is our top priority, and we are grateful for your support.”
"Richard Lee is attentive, patient and knowledgeable. Great experience. "
“Thank you so much for your amazing review! We're thrilled to hear that Richard provided you with excellent service. We're proud to have attentive, patient, and knowledgeable team members like Richard who create great experiences for our customers. We appreciate your kind words and look forward to serving you again in the future.”
"Cheryl was so helpful in helping us understand the process and provided as much or as little detail as we preferred. Very convenient to email us our exact wants for purchase later with no pressure to buy in store. Highly suggest going into a location to view swatches and couch styles prior to purchasing. Thank you!"
“Thank you so much for your glowing review! We're ecstatic to hear that Cheryl provided you with excellent customer service and made the process easy for you. We really appreciate your suggestion to visit our locations to view swatches and couch styles before making a purchase. Thank you for choosing Joybird.”
"I had a wonderful experience. I pretty much knew what I wanted, just needed to pick color. Will definitely be ordering more furniture."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had such a wonderful experience with us. It's fantastic that you found exactly what you were looking for, and we can't wait to help you choose the perfect colors for your future furniture orders. We truly appreciate your support and look forward to serving you again soon!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our staff was able to assist you in finding the perfect sofa that met all your needs and fits within your dimensions. We truly value your feedback and are grateful for your support. Enjoy your new sofa, and please don't hesitate to reach out if you have any further questions or need assistance in the future.”