"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"on the swatches to finalize order. Nothing to review other than slow service"
"Repeat customer, looking for a new sofa."
“Thank you so much for being a repeat customer and for considering Joybird for your new sofa! We appreciate your continued support and are thrilled that you received our swatches. We can't wait to help you find the perfect sofa that will bring joy to your home. Let us know if you have any questions or need assistance with anything.”
"Rosie Lee did a great job. We knew the couch we wanted and Rosie Lee was great at affirming our purchase and making us feel secure in what we were getting. She wasn’t overly sales-y or disingenuous, which is always appreciated!
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“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with Rosielee. Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"I visited the store room in Brooklyn, NY looking to buy my very first couch. Lena was extremely helpful with my decision and offered me great insight. Overall, my experience with Joy bird has been positive and I cannot wait to receive my Royal Blush Holt sectional! "
“Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Lena provided you with excellent assistance and helped you make a decision you're happy with. We're confident that you'll love your Royal Blush Holt sectional once it arrives. We can't wait for you to experience the joy and comfort it will bring to your home. Thank you for choosing Joybird!”
"We love our first couch we purchased a couple years ago so we came back to get a sleeper. The store staff and online support were fantastic even after we changed fabric twice. We continue to be impressed! "
“Thank you so much for your wonderful review! We are thrilled to hear that you are a happy returning customer and that you love both your couch and sleeper. Our team is dedicated to providing excellent customer service, whether in-store or online. We appreciate your patience and flexibility with the fabric changes, and we're glad we could assist you throughout the process. We look forward to continuing to impress you in the future!”
"Didn’t receive the couch yet, but once I bought it the time to ship went from 4 to 8 weeks"
“We understand that waiting longer than expected can be frustrating, and we apologize for any inconvenience this may have caused. Shipping times can sometimes be affected by various factors, but we are working hard to ensure that your order is delivered to you as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.”
"We love all the swatch options Joybird has. The swatch kit makes it easy to pick the fabric, and customer service answered all my questions."
“Thank you so much for your amazing review! We are thrilled to hear about your experience with our customer service team. We understand that choosing the perfect fabric can be overwhelming, but we're glad our free fabric swatch packet helped you make a decision. Thank you for choosing Joybird and we hope you enjoy your new furniture!
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"Everyone at the showroom was informative for what I needed and thrilled about my choice, can’t wait to receive this couch! "
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with our team. Let us know if you have any other questions, we're happy to help. ”
"Joybird asked me for a review before my order was received. When I placed my order I was told it would take four weeks then it was double to eight weeks. I called customer service. It said there was a 300 minute wait because they were getting more then normal amount of calls. I’m sure the furniture will be nice when it arrives. "
“Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the delay in your order and the long wait time you experienced when trying to reach our customer service team.
We understand that waiting longer than initially expected can be frustrating, and we apologize for the change in the estimated delivery time. Our team is working diligently to fulfill orders as quickly as possible, but sometimes unforeseen circumstances can cause delays.
We appreciate your patience and understanding, and we assure you that we will do everything we can to ensure that your furniture is delivered to you as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, and we will be more than happy to assist you.”
"Good and a beautiful sofa "
“Thanks for the great review! We are thrilled to hear that you are loving your new sofa. Let us know if you have any questions, we are here to help.”
"Our sales associate was knowledgeable and delightful to work with. Low pressure and encouraged us to try out some different pieces."
“Thank you so much for your review! We're thrilled to hear that our sales associate provided helpful and friendly service, making your experience with us delightful. We pride ourselves on having knowledgeable staff who are always ready to assist you in finding the perfect pieces for your home. We're glad that they created a low-pressure environment and encouraged you to try out different options. Thank you for choosing Joybird Furniture, and we look forward to serving you again in the future!”
"I have been daydreaming and looking at furniture on Joybird since August. I want my new living room to be vivid and bright and happy! I am so happy to get what I wanted on sale! I will be absolutely in love with my new room! "
“Thank you so much for your amazing review! We are thrilled to hear that you have been daydreaming and browsing our furniture for months. It's wonderful to know that you were able to find the perfect pieces to create a vivid, bright, and happy living room. We're even more excited that you were able to take advantage of our sale and get exactly what you wanted. We can't wait for you to fall absolutely in love with your new room. Thank you again for choosing Joybird!”
"We presented at the storeroom and were gently greeted by Kimberly Heesch. She gave us personal attention and guided us through the process with ease and patience. She made the process of identifying and ordering furniture understandable and seamless. "
“Thank you so much for taking the time to leave us this amazing 5-star review! We are thrilled to hear that Kimberly provided you with such exceptional personal attention during your visit to our store. It's wonderful to know that she made the process of choosing and ordering furniture easy and seamless for you. We truly appreciate your kind words and look forward to serving you again in the future.”
"Walked in to checkout a new store in the neighborhood and found Joy bird …thrilled that they offer two sizes in the chairs
We picked a chair ordered two the process was very easy and actually fun "
“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience at our new store. It's fantastic to know that you found our two chair sizes helpful and that ordering was easy and even fun! We appreciate your support and can't wait to serve you again in the future.”
"Customer service was pleasant and knowledgeable. I went to the Brooklyn showroom location and the girl appeared frustrated with questions I had regarding the Miller sofa and any other questions I had regarding any other sofa. She was not well informed and had to go and ask someone in the back room at least 3x’s.
I went to the NYC Wooster St location. The woman there was knowledgeable about JoyBird and answered all my questions. She was a delight! I purchased the Miller Sofa. I can’t wait to get it!! Delivery January. "
“Thank you so much for your amazing 5-star review of your experience at our NYC showroom! We are thrilled to hear that our customer service team was pleasant and knowledgeable, and we apologize for any frustration you experienced at our Brooklyn location. Rest assured, we will address this with our team to ensure better service in the future. We are delighted that you found our team at the Wooster St location to be knowledgeable and helpful, and we can't wait for you to receive your Miller Sofa in January! Thank you for choosing Joybird, and please don't hesitate to reach out if you have any further questions.”
A rep from Joybird , JoybirdFurniture, has responded:
“Hi there, we are sorry to hear about the delay with your swatch kit. We were able to check the tracking and have confirmation that you received the package 12/06. Please let us know if you have any questions or concerns we can assist with at this time, we are here to help. ”