"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"We had such a great experience with Chicago designer, Abraham Nyante, who was so professional and helpful!! Abraham was very patient with our indecision, and he checked-in often to offer his design services. With his help, we landed on Villa Dove as the best color and placed our order. We are eager to see it in our family room sometime early in December!"
"Worked with Cae at the Cherry Creek store and she was very helpful. Knowledgeable about the sofa sizes and all fabrics. Pointed us to the sofas that met our desires and made our shopping experience quick and easy which my husband appreciated!"
“Hi There, We are so happy to hear that Cae was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"I had such a great experience buying a Joybird sofa a few years ago that I decided to buy a loveseat from them this year. I ordered an updated swatch kit and loved the options that are now available so I got two pillows in addition to the loveseat. Unfortunately the coupon code I was given as a thank you for ordering the swatch kit didn’t work, so I contacted customer service and got a better coupon as well as an offer to get an additional discount on pillows! A little while after placing my order with the customer service representative’s help, I wanted to make a small change to my pillow order so I contacted customer service again and they made it fast and easy to update."
"Although I have not received my order yet. I do have the delivery date and the carrier that has been in touch with me that has scheduled everything right down to the last detail. Ordering was an easy process and I'm looking forward to the arrival of my chair.!!!! Yay Joybird."
“Hi There, thank you so much for taking the time to leave a review. We are thrilled to hear you had an amazing experience with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"I purchased the Bryant sofa and ottoman this will be my second one. First for my son and now my daughter. The chat for questions was so helpful both times and the promotions make it more economical than other similar options!"
“Hey Melissa, We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I haven't received my couch yet, but I have not been impressed with Joybird customer service. I placed an order for an Eliot Reversible Sectional during their Labor Day sale that I ended up having to place over the phone because of website issues. The woman I worked with was helpful, but she double charged for my order. It took me 2 business days to finally get in touch with someone to get this straightened out. While I was placing my order, I was told that I could delay my delivery until November (I placed my order in early October), but then that wasn't an option. Instead I had to schedule my delivery for the day I was picking up keys to my apartment. Well, the delivery showed up before I was able to get the keys so they couldn't deliver it. The delivery team from Lay-Z-Boy was very communicative, which I very much appreciated, and said Joybird would reach out to reschedule, but they didn't. So I called again, and after finally getting through to someone I was told there was an extra $20 charge because my apartment is on the 3rd floor. I've already paid $130 for shipping and "white glove" delivery. I asked for the fee to be waived considering the issues I've been having, and I was informed that because I was receiving my couch at a discount that this wouldn't be possible. But apparently purchasing a sale item doesn't include good customer service either. I was so excited about this couch, but this has just soured the whole experience. This will definitely be my last Joybird purchase."
“Hi There, we’re sorry to hear that you’re having a negative experience with Joybird. Please send us a DM with your order number so we can look into this for you. We can confirm that the White - glove service is a free service with any Joybird over $750. Thank you for your patience.”
"Couch DELAYED 6 weeks (so that’s on top of the 6 weeks they quoted us). When we unboxed the lamp we purchased the wiring was split due to the way the company packaged it. They won’t replace or refund even though I offered to pay for shipping. "
“Hi Jennifer, we are sorry to hear about the delay with your sofa. Sometimes we come across unforeseen delays that affect our products which is very unfortunate. We do want to offer you the option to select a different fabric for a faster delivery window. Please connect with our support team if you'd like to move forward with that option. In regards to your lamp, we apologize for the inconvenience, but at this time, we are not able to issue a replacement or refund as your order is outside of the time frame for returns. Apologies for any inconvenience this may cause. ”
"We were interested in a sofa from here however we had some concerns. The photography made the sofas legs look too tall and out of proportion and uncomfortable. We weren’t even going to look at it but we’re in the area and we did. We fell in love with the style and comfort and it’s proportions. Anna made it an experience and was an absolute delight to work with and we ordered."
“Hi Daniel, thank you for taking the time to share your experience. We are so glad to hear that Anna was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"We went into Joybird Philadelphia to sit on Soto chairs and see if we liked them. Scott was so helpful and engaged with questions to better understand our taste and preferences. We ended up purchasing furniture for the entire room which in the end is exactly what we needed, but the task seemed overwhelming to us. Scott guided us through, and it was a wonderful experience!"
“Thank you so much for the amazing review! We are thrilled to hear that Scott provided such excellent assistance at our Philadelphia location. We love when our team members are able to help customers find exactly what they need and make the whole process enjoyable. We truly appreciate your business and look forward to serving you again in the future!”
"My order was fast, pleasant, and excellent. My Joybird representative was a pleasure to work with. "
“We are thrilled to hear that you had a great experience with our service. It's fantastic to know that your order was fast, pleasant, and excellent. We pride ourselves on providing top-notch customer service, and we're delighted that our representative was a pleasure to work with. We truly appreciate your support and look forward to serving you again in the future.”
"Great services all around "
“Hello There, Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"Great service, amazing pricing and quick delivery "
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I bought a couch using the "decide later" option on the color and requested a swatch kit. Come to find out Joybird takes 3 weeks just to send the swatch kit, in addition to the 8-10+ weeks to build and deliver the couch. There is no reason why it should take 3 weeks to send out swatches after I paid for a couch in full. So I will be out thousands of dollars for weeks before even getting to finalize my order. Swatches should be sent out immediately to paying customers. "
“Hi there, our sincerest apologies for this experience. We were experiencing a delay with our swatch kits but things have been resolved and we are currently running on time. Please let us know if you have not received your kit or if you need any assistance with fabric selections, we are here to help. ”
"Above and beyond to help me with the color fabric choice"
“Hi Wendy! We are thrilled to hear that our team went above and beyond to assist you with selecting the perfect fabric color for your order. Customer satisfaction is our top priority, and we're grateful for your kind words. We can't wait to see how your furniture turns out and hope you love it as much as we loved assisting you!”
"We worked with Candace over multiple visits to the store and phone calls. She was incredibly informative and responsive, doing her best to make us happy from beginning to end."
“Thank you so much for the amazing review! We are thrilled to hear that Candace was able to provide you with such exceptional service. We truly appreciate your kind words and are grateful for your support. It was our pleasure to assist you throughout the process and ensure your satisfaction. We look forward to serving you again in the future!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for your amazing 5-star review! We are thrilled that you had such a great experience with Abraham Nyante, our talented Chicago designer. It's fantastic to hear that he was able to assist you in making the perfect design choices and was patient throughout the process. We are just as excited as you are to see your Eliot 3-piece sectional in Villa Dove in your family room this December. We truly appreciate your support and can't wait for you to enjoy your new furniture!”