"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"It was great. Received swatches quickly and it really helped finalize my choice. Love the swatch option. "
"I visited the Philadelphia showroom/store after doing some initial exploration on their website. The staff was very knowledgeable, attentive and helpful.
Though the specific armchair I was interested in was not on display, a sofa of the same type was, which allowed me to assess seating comfort and back support."
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great in-store shopping experience at our Philadelphia showroom. Our knowledgeable and attentive staff is always ready to assist you in finding the perfect furniture for your home. We apologize for not having the specific armchair you were interested in on display, but we're glad you were still able to assess the seating comfort and back support. We appreciate your feedback and hope to see you again soon at Joybird!”
"Kayla was an amazing representative at Joybird! She contacted us and reached out to us to make sure we had everything we needed before our order and in the process of our order. She even recommended cleaners for the Holt Sectional. I am ecstatic and cannot wait to receive this couch. Because of her, we left confident in our choice and fabric and would 1000% shop here again. If it wasn’t for her stellar service I don’t think we would have chosen Joybird. :) "
“Thank you so much for your incredible review! We are thrilled to hear that Kayla provided you with excellent service and went above and beyond to ensure you had a seamless ordering process. We're delighted that she was able to recommend the perfect cleaners for your Holt Sectional as well. Your satisfaction and confidence in choosing Joybird mean the world to us. We can't wait for you to receive your new couch and have the best experience possible. We look forward to serving you again in the future!”
"I worked with David for the majority of my experience at the sf store. He was patient, helpful, checked in while not pressuring the decisions. He was great and I would be happy to work with him again. Another associate (did not get the associate’s name, Asian decent with blonde hair) took over the check out process and placed an incorrect order, when I went through the payment process, the card reader said approved, but he said it didn’t go through so he handed me to another associate, Haven, and she reprocessed the order. She processed the order and I payed again. Upon reviewing my emailed receipts and bank account, two orders were placed and I was charged twice. One for a couch I never even saw or spoke to the sales person about! I then had to go through the process of calling and altering the mistake. I would have felt more comfortable not being passed around to different associates for such a large purchase. I feel if David would have proceeded with processing the order, it would have been less chaotic, I wouldn’t have felt like I was being pushed from one person to the next, the miscommunication would have been avoided, and it would have felt more reliable while spending so much money. Also, allowing the customer to see their purchase summary on a screen before proceeding with payment should be a staple of every transaction and it was not available for me to review before payment. This experience makes me feel insecure about my purchase and hesitant about what product will arrive. Continuity, trust, and reliability through all aspects of a sale is extremely important and I feel the overall experience was lacking. Again, David was excellent, but the overall great customer service experience was diminished and became frustrating. "
“Hi there, we are very sorry to hear about the issues you experienced when placing your order. We appreciate your feedback as this will help us improve our services and hope that our team was able to properly correct your order and assist. We assure you that our team will make sure that your Lewis Sectional in Royale Peacock is delivered promptly and in perfect condition. Please let us know if you have any questions or concerns in the meantime, we are here to help. ”
"I am impressed with Joybird's website and communication. It was clear and efficient, and their website helped me see different options. I will definitely be a returning shopper."
“Thank you so much for your amazing review! We are thrilled to hear that you had a great user experience with our website and communication. We always strive to make the process clear and efficient for our customers. We are so glad that our website helped you see different options and that you plan on returning to shop with us again. We truly appreciate your support and can't wait to assist you again in the future! ”
"Our sales person, Lino, was extremely helpful AND left us to talk amongst ourselves when we needed a moment. She listened to exactly what we wanted and explained everything really well. Very much appreciated!"
“Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that Lino provided you with excellent service and made your shopping experience a breeze. We truly appreciate your kind words and feedback. It's our goal to ensure that every customer feels heard and well taken care of. We are here to help you every step of the way, so please don't hesitate to reach out if you need anything else.”
"I had a beautiful experience I picked the fabrics and the shape of my couch it felt so costume and special for me I cannot wait to receive my brand new couch"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience customizing your couch. It's wonderful to know that you felt the process was special and personalized just for you. We can't wait for you to receive your brand-new couch either! Enjoy and thank you for choosing Joybird Furniture.”
"We had a great showroom experience in San Francisco and were happy to see the images found online look identical in person. However, I was disappointed that the shipping timeline changed to now be delivered the day after Christmas (vs Dec 21-Dec 25 as promised in the showroom).
This slight change in delivery dates will make it much harder/more stressful given we have family coming into town for the week this year. Is there any way to recommit to the Dec 21 possibility? "
“Thank you so much for your positive feedback about your showroom experience! We're thrilled to hear that our furniture looks just as amazing in person as it does online. We apologize for any inconvenience regarding the change in the shipping timeline. Our team is working hard to ensure that your furniture arrives as quickly as possible. While we can't guarantee a specific delivery date, we'll do our best to get your order out to you and keep you updated on any changes. We appreciate your understanding and can't wait for you to enjoy your new furniture!”
"Anna was wonderful and making great recommendations and really listening to our needs. "
“Thank you so much for your amazing review! We're thrilled to hear that Anna provided exceptional service by being kind, patient, and knowledgeable. It's fantastic to know that she took the time to understand your needs and make great recommendations. We appreciate your kind words and look forward to serving you again in the future!”
"I was given made up information not once but twice about shipping, delivery and the cost. They charged $129 for a box to be left on my front porch!
All joybird did was give a refund of less than $30, which was less than the cost of tax! "
“I apologize for the misinformation you received regarding the shipping, delivery, and cost of your order. This is not the kind of experience we want our customers to have. We understand your frustration and appreciate you bringing it to our attention. Please let us know if you have any other questions, we're happy to help.”
"She was super helpful from start to finish!"
“Thank you so much for your amazing review! We're thrilled to hear that Julie provided you with excellent assistance throughout your entire experience. We're grateful for your kind words and hope you enjoy your new furniture.”
"David was great on giving great options and suggestions to help us make our decision "
“Thank you so much, Joe and Isla! We appreciate your kind words and are thrilled to hear that David provided you with excellent options and suggestions to help you make the best decision. We strive to offer exceptional customer service and it's fantastic to know that David was able to assist you. We're here for you anytime you need further support or have any questions.”
"Love the rug even though it’s not the correct size. We ordered the 9’3x12’6 but what arrived is a 8’6x12’6. "
“Thank you so much for your positive review of the Aina Rug! We're thrilled to hear that you love it, despite the size discrepancy. If there's anything else we can do to assist you, please don't hesitate to reach out. We're here to make sure you have the best experience possible with Joybird Furniture!”
"I have been wanting to see your products in person for a couple of months and was planning on driving to Seattle, but thankfully the Portland store opened on 11/17/23! The product is top notch (backed by Lazy Boy) and the Joybird personnel is WONDERFUL to work with....they are helpful, and so far the follow-up has been excellent - Tre was excellent! I purchased a couch, a bed frame and a couple of ottoman's......and I will be purchasing more! Cindy, the store manager, was on site and helped us through the process as well :)
Thank you Joybird!"
“Thank you so much for your incredible 5-star review! We are absolutely thrilled to hear that our Portland Joybird store was able to meet and exceed your expectations. We're so glad that you no longer have to make the trip to Seattle and that you found our products to be top-notch. Our team takes great pride in providing excellent customer service, and we're delighted to hear that they were helpful and that the follow-up has been excellent so far. It's fantastic that you've already purchased a couch, a bed frame, and a couple of ottomans, and we can't wait for you to come back and purchase more! We're also glad to hear that Cindy, our store manager, was on site to assist you throughout the process. Thank you again for choosing Joybird, we truly appreciate your business!”
"Good experience, excellent help. No pressure. "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a good experience with us and that our team provided excellent help without any pressure. We pride ourselves on creating a stress-free shopping environment, and we're glad that it made a difference for you. We appreciate your support and look forward to serving you again in the future.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you are excited to receive your Amelia chair purchase soon. It's wonderful to know that our swatch option was helpful in finalizing your choice. We appreciate your support and can't wait for you to enjoy your new chair!”