"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The entire website was logically and thoughtfully laid out and implemented. Exploring various furniture items in different sizes and colors is simple and intuitive. Very enjoyable shopping experience!"
"Thank you! I had a great experience at the showroom and great help for making a decision and choosing the fabric, etc. "
“Thank you so much for your incredible 5-star review! We're thrilled to hear that you had a fantastic experience at our showroom and that our customer care team was able to help you make a decision and choose the perfect fabric. We truly appreciate your support and we can't wait to assist you again in the future.”
"So I was asking for support with color combining since JB has such beautiful colors. But they said they were not designers. No help at all. Bleh.
But they were attentive and polite.
just would like a little styling help from a style consultant.
That said, the furniture is splendid! Have had the lewis sofa in velvet for several years with dogs and kids and it has help up wonderfully! I just love it. Just purchased the recliner. cant wait to get it."
“Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you love your Lewis sofa and that it has held up wonderfully over the years. We apologize if our support team wasn't able to provide the specific styling help you were looking for, as they are not trained designers. However, we truly appreciate your feedback and will take it into consideration for future improvements. We hope you enjoy your new recliner just as much!”
"We are really looking forward to upgrading our living room with the corner couch."
“Thank you so much for the amazing review! We are thrilled that you had a great experience with us and that you love your new corner couch. Upgrading your living room will definitely bring a touch of luxury and comfort. We appreciate your support and we hope to serve you again in the future!”
"We have purchased many pieces from Joybird over the years…and have never been disappointed! Quality, variety, style!"
“Thank you so much for your amazing 5-star review! We are truly thrilled to hear that you have been a loyal customer of Joybird for many years and that you have never been disappointed with the style, quality, and options we offer. Your satisfaction means everything to us, and we couldn't be more grateful for your continued support. Here's to many more years of providing you with the best furniture experience possible!”
"Great experience selecting and purchasing a chair and ottoman. However since Joybird is quite pricey, I wish that they would have accepted my coupon on top of the sale price. But I am really looking forward to these new additions to our home."
“Thank you so much for choosing Joybird for your chair and ottoman purchase! We're thrilled to hear that you had a great experience selecting and purchasing your new pieces. We understand price can be a consideration, and while we don't currently accept coupons on top of sale prices, we truly appreciate your feedback. We're confident that your new additions will bring joy and style to your home.”
"Awesome communication and speedy delivery."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our communication and speedy delivery. Providing excellent customer service is always our top priority. We truly appreciate your kind words and support. Enjoy your new sofa, and if you ever need anything else, we're here for you!”
"While I got ahead of myself and ordered my new Joybird Lewis Sectional before I got my swatch kit, Joybird made the change for me. Nothing can take the place of seeing or feeling the fabric on the piece you select. For me, the upgraded fabric will be well worth the wait and the additional cost was not cost prohibitive! Can’t wait for the sofa to arrive!!!"
“Thank you so much for your 5-star review! We truly appreciate your feedback. We completely understand the importance of seeing and feeling the fabric before making a final decision, and we're thrilled that we were able to make the change for you. We're confident that the upgraded fabric will be worth the wait, and we can't wait for your new Joybird Lewis Sectional to arrive either!”
"Purchased in 2018 and now in 2023, best quality and service I’ve experienced!!"
“Thank you so much for the amazing review! We are thrilled to hear that you are a returning customer and have had such a positive experience with both the quality of our furniture and our service. We truly appreciate your continued support and look forward to serving you again in the future!”
"Cae was patient, insightful and kind. thank you!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a wonderful experience with Cae. We truly appreciate your kind words and we're grateful for customers like you. Thank you for choosing Joybird Furniture!”
"Great customer service and was fast at responding to my questions. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We always strive to be fast and responsive to ensure that our customers have the best shopping experience possible. Your kind words mean the world to us. Thank you for choosing Joybird Furniture!”
"Stop sending so many emails and the experience will be better."
“Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the frequency of our emails. We understand that an overwhelming amount of emails can be frustrating. You're welcome to hit the unsubscribe button at the bottom of the email. Thank you for your patience.”
"Claudia Aroche (WeHo store) helped us through every step of the way and helped us pick the perfect pieces for our home!"
“Thank you so much for your glowing review! We're thrilled to hear that Claudia provided you with exceptional service at our WeHo store. It's wonderful to know that she guided you through the process and helped you find the perfect pieces for your home. We truly appreciate your support and look forward to serving you again in the future!”
"Joybird furniture is a quality product. I am always pleased with my purchasing.
My only feedback for improvement is, delivery scheduling and communicating lacks service excellence."
“Thank you so much for your review! We are thrilled to hear that you find our Joybird furniture to be of high quality and that you are consistently pleased with your purchases. We really appreciate your feedback regarding delivery scheduling and communication, as it helps us identify areas where we can improve our service. We will definitely take this into consideration and work towards providing service excellence in these aspects. Your support means the world to us!”
"I only wish my furniture could be delivered in less than 3 months! I'm so excited about owning it!"
“Thank you so much for your review! We're thrilled to hear that you had a terrific experience with our service and took advantage of our great sale. We understand that waiting for your furniture can be tough, but we promise it will be worth it. We're just as excited as you are for you to enjoy your new pieces!”
A rep from Joybird , Henderson., has responded:
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website's design to be smart and intuitive. Our team put a lot of thought and effort into creating a user-friendly shopping experience, so it's great to know that it resonated with you. We appreciate your support and look forward to providing you with more enjoyable shopping experiences in the future!”