"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I had a lot of questions and Leslie was really helpful and responsive. Really appreciate her dedicated assistance"
"The customer service woman, Yume, at the Seattle store was incredibly helpful. She made the original purchase easy, and the exchange of our ottoman was also super simple. The whole process was very streamlined and we love our couch! "
“Thank you for taking the time to share your experience with us! We are so glad to hear that Yume was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"Staff at the Domain location in Austin were amazing! "
“Thank you so much for your awesome 5-star review! We are thrilled to hear that our staff at the Domain location in Austin provided you with amazing service. It's always a pleasure to ensure our customers have a great experience. Thank you for choosing Joybird!”
"I got the Lewis sofa. It is more stunning in person and looks way better than the photos. I also got it two weeks early!!! Thanks Joybird! "
“Hi there, we're thrilled to hear that the Lewis sofa exceeded your expectations and looks even better in person. And how exciting that it arrived two weeks early! We appreciate your kind words and are grateful for your support. Enjoy your stunning new sofa!”
"Our experience was extremely pleasant at Joybird. The salesperson, David, was very patient as we tried out different couches and looked at all the different fabric and color customizations. He answered our many questions and didn't rush us or try and upsell us, which was great. We left feeling very accomplished and very excited for our new couch to arrive."
“Thank you so much for sharing your positive experience with us! We're thrilled to hear that your shopping experience at Joybird was easy and pleasant. We're glad that David provided excellent assistance, patiently helping you explore our different couches and customization options. We appreciate his dedication to answering your questions without rushing or pushing any unnecessary upgrades. It's wonderful to know that you left feeling accomplished and excited for your new couch to arrive. We can't wait for you to enjoy it!”
"I had been checking out the Denna Single Arm Chaise online but I really wanted to sit / lay in it. It's super comfy and I can't wait for my order to come. "
“Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team was able to assist you in finding exactly what you were looking for at our store. It's great to know that you were able to test out the Denna Single Arm Chaise and found it to be super comfy. We can't wait for your order to arrive either! If you have any further questions or need any assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.”
"My sales rep was very helpful without being over bearing. "
“Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our sales rep. Providing helpful and attentive service is what we strive for, and we're glad that we were able to assist you without being overbearing. We truly appreciate your feedback and support. Thank you for choosing Joybird!”
"Everything was great, the only thing I’m missing is the feature when you can upload a picture of your room and view the furniture in it. It would help those of us who are visually challenged :)"
“Thank you so much for your amazing review! We truly appreciate your feedback and we're thrilled that you had a great experience with us. We understand the importance of visualizing furniture in your space and we're constantly working on improving our website features. We'll definitely take your suggestion into consideration as we continue to enhance our customer experience. We're incredibly thankful for your support and we hope to have the opportunity to serve you again in the future!”
"I have been obsessed with the beautiful mid-century modern furniture I’ve seen in Joybird ads since they started appearing in social media. Just as I was buying a new house I saw an advertisement for a big sale on Joybird, and the gorgeous couch I’ve been eyeing up was on clearance! I had a few snags ordering online so I had to call a few times and eventually the order was placed. Each time I talked to someone they knew what I was ordering and the price and no issue was ever mentioned. A week after the order was placed and the credit card charged I got a call from Joybird with some “bad news,” the couch I ordered was “no longer available.” I was given the option to take a totally different color/fabric (that I didn’t want) item for the same clearance price, or I could pay almost $500 more for yet another, different fabric/color, that I didn’t want. When I asked what happened I was told that when they went to get “the clearance couch” out of the warehouse it just wasn’t there. I was told I could order the exact same one, same fabric/color as I’d originally ordered, but it would be considered a custom order because it wasn’t in stock, so it would be almost $650 more than the original price for the exact same couch! I was very surprised that the company was not willing to honor the original price, particularly since at least three different people helped me place the order and no one said it wasn’t in stock. I wonder if “the clearance couch” ever existed at all! I feel like I got baited by a low price then switched to a much higher price for the same exact item! They did offer to cancel my order so I did get my money back, but it definitely soured me from ever buying from them again. "
“Thank you for bringing this issue to our attention. We apologize for any confusion or disappointment you may have experienced during this process. We understand how frustrating it can be when there are discrepancies between online pricing and what is available. Our team strives to provide accurate and up-to-date information, but unfortunately, errors can occur from time to time. We apologize for any inconvenience caused. If there is anything we can do to assist you further or to help find an alternative solution, please do not hesitate to reach out to our customer service team.”
"The experience was really great and that was due to the excellent customer service. Eli was patient super informed and really took the time to walk us through our options.
Only call out is that it's going to take our couch 6 weeks to ship. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that Eli provided you with excellent customer service and made your experience with us truly great. We appreciate your patience and understanding regarding the delivery time for your couch. We can assure you that it will be worth the wait! Thank you again for choosing Joybird Furniture.”
"Had a question about my order and I received an answer immediately! "
“Hi there, we are so happy to hear that our team was able to respond to your questions and provide assistance. Thank you for the great review! ”
"I canceled 48 hours after ordering due to horrible reviews. I was charged a 10% restocking fee. Tried to have it waived as nothing had started with the furniture and was denied a waiver. Read the reviews before purchasing anything from Joybird. "
“Hi there, we're sorry to hear about your experience with canceling your order, and we apologize for any inconvenience caused. Our restocking fee policy is stated in our terms and conditions, which you agreed to when placing your order. While we understand your frustration, our team is unable to waive this fee once the order has been placed. We appreciate your feedback and encourage customers to read reviews before making a purchase decision. If you have any further questions or concerns, please let us know.”
"Design consultant (Ruth) was very helpful and knowledgeable. "
“Thank you so much for your 5-star review! We are thrilled to hear that our design consultant, Ruth, was helpful and knowledgeable throughout your furniture selection process. We appreciate your kind words and look forward to assisting you with any future design needs.”
"I canceled, by phone after having my call returned, a one day old order J549269 and the young man was very nice, said he was canceling the order. I asked for a confirmation email and did not receive one. I next received an email that I guess was triggered by the online cancellation I had also filled out and there was no person’s name associated with it. I was asked to confirm the cancellation and I did. I then received an email asking me about my email experience with ‘Luna’, her picture clearly indcated that she was likely not the guy on the phone call. Never heard of her. Subsequently have received an email ‘your order build update’. I have asked for cancelation CONFIRMATION-not received. PLEASE don’t make me have an issue through PayPal, my funding source. "
“Sorry to hear about this, Susan. We appreciate you providing this valuable feedback. We can confirm that one of our agents was able to send you an email confirmation of your order being canceled with the amount being refunded back to your Paypal, please allow 5-10 business days for the funds to appear in your account. Thank you for your patience.”
"I placed an order for 2 chairs 2 round pillows and and ottoman.
1 week maybe 2 I called to get 1 of the chairs taken off. I don't have room for it. The chair hasn't shipped nor have the started making it. But the wanna charge me a restocking fee??? How...why..."
“Hi There, We're sorry to hear about this. Unfortunately, this is a processing charge we process for materials that were set apart and shipping quotes for the chair. This fee would be waived if the item was canceled within 24 hours of the order being placed. You can see our cancelation fee under "Refunds" by clicking on the following link: https://joybird.com/returns-and-exchanges/”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you for the great review! We are so happy to hear that Leslie provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”