"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"DM’d service rep with questions and was rectified quickly. Had left a message on their answering service; returned my call promptly the next day. Very happy."
"I purchased the Holt (4) piece to include the ottoman from a store location in Philadelphia. The experience was great, I asked about brackets and making sure it connected I was assured it did and I had white glove service for install. I waited 3 months for the furniture, the delivery was perfect up until they refused to place the brackets on the sofa, Hande’s me the brackets and said, do yourself! I was very disappointed. I called complained, several people said yea we will do it, but it always followed up with a NO you have a modular set that is “do it yourself”. $4600 later? I don’t think so! I called complained and they only offered compensation of $125 for me to do myself. I eventually complained so loudly. They agreed to send out a tech to put on the brackets, it took 10 min and it made me very happy. Then I purchased another piece because I enjoyed the product! But not the service. Please work on that! After spending now $6300 with Joybird, I expect exceptional service."
“Hi there, we are sorry to hear about your experience. Our modular collections indeed come with brackets that need to be installed by our customers as they get to decide the best configuration for their space. We are sorry that this was not communicated on our end and apologize for any confusion caused. We are glad to hear that our team was able to send a furniture technician to get them installed for you and that you are happy with your furniture. We thank you for giving us a chance to be a part of your home and for your feedback that will be passed along for the improvement of our services. Please let us know if there is anything we can do to further assist you at this time. ”
"We tried out the couch in the DC showroom and was able to pick out a color as seen on an existing couch. That made the whole process much better. I was happy that the couch was built and delivered in less than a month! "
“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience buying your couch from Joybird. Trying out the couch in our DC showroom and being able to see the color on an existing couch definitely adds to the whole process. We're also glad that your couch was built and delivered to you in less than a month. We appreciate your support and hope you enjoy your new couch for many years to come!”
"I have not received my chairs yet, but when I do, I will let you know. The customer service, and the attention to detail has been wonderful so far."
“Thank you so much for your fantastic review! We are thrilled to hear that you have been enjoying our great customer service and attention to detail. We can't wait for you to receive your chairs and we would love to hear your thoughts once you have them. Thank you for choosing Joybird Furniture!”
"We could not be more pleased with the customer experience in the SoHo showroom
Justin has gone above and beyond to make sure we have the couch that will work for us and it has been a mighty challenge given the space and building dimensions -his follow up and attention to detail has made us an advocate
Thank you!!!!"
“Thank you so much for taking the time to share your wonderful experience at our SoHo showroom! We are thrilled to hear that Justin provided you with exceptional customer service and went above and beyond to find the perfect couch for your unique space. We truly appreciate your advocacy and can't thank you enough for your kind words. It was our pleasure to assist you, and we look forward to serving you again in the future.”
"We will see once I get my couch."
“Thank you so much for your positive review! We're thrilled to hear that you're having a great experience with us so far. We can't wait for you to receive your couch and we're confident it will meet your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Thank you again for choosing Joybird!”
"I was helped and taken to different parts of the store for selection."
“Thank you so much for your review! We're thrilled to hear that our team provided excellent assistance during your visit to our store. We are always here to help and guide you through the different parts of our showroom to find the perfect furniture for you. Your feedback means the world to us!”
"We had a great experience shopping here!"
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"Seamless and pleasant. Love the place!"
“Thank you so much for the amazing review! We are thrilled to hear that our team member provided you with great help and extensive knowledge. It's wonderful to know that your experience with us was seamless and pleasant. We appreciate your kind words and we love having you as a customer!”
"I ordered the samples and pondered over them for a few days. Im so glad I had them ahead of time. Now I'm just excited to get my new furniture!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that our ordering process was easy for you and that you found our samples helpful in making your decision. We can't wait for you to receive your new furniture and we know you're going to love it as much as we do!”
"The Seattle showroom was beautiful and David was super helpful. Would recommend! "
“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with David at our showroom! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"I recently ordered a couch and haven’t received any updates on when it started or when it’s being shipped etc. would be nice to receive updates, "
“Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of updates regarding your couch. We understand how important it is to stay informed about the progress of your order. Please provide us with your order number and contact information so we can look into this matter and provide you with the necessary updates. We appreciate your patience and will do our best to resolve this issue promptly.”
"I went to the Los Angeles location on Melrose. The team was very helpful and answered all my questions. I look forward to getting my new couch!"
“Thank you for the great review! We are so happy to hear that our team on Melrose provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”
"Callie was very knowledgeable, and she stayed out of our way while being close enough to answer any questions. It was a great overall experience!"
“We are so happy to hear that Callie was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Justin did a great job: very professional and helpful"
“Thank you for taking the time to share your experience with us! We are so glad to hear that Justin was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for taking the time to leave this amazing 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We always strive to provide quick and efficient assistance to our customers. We appreciate your support and are here to help with any future questions or concerns you may have.”