"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Tyler was extremely efficient while helping me decide on the perfect addition to the living room. He listened to my concerns, pulled out a measuring tape, and in a matter of minutes I found the couch that works both in size and color for my NYC apartment. "
"When ordering I had to make a change . I spoke to a pleasant service rep that helped me and followed up promptly with an email . Thank you "
“Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Our goal is to provide top-notch assistance, and we're glad we were able to promptly help you with your order change. We truly appreciate your feedback and look forward to serving you again in the future.”
"Scott at the Joybird location in Center City was excellent! He was patient and helpful when we were selecting the materials for our furniture and was great at communicating as we were seeing if the furniture would work with our space."
“Thank you so much for your amazing review! We are thrilled to hear that Scott provided you with excellent and helpful service. We pride ourselves on our patient and communicative team members, and we're delighted that Scott was able to assist you in selecting the perfect materials for your furniture. We hope your new pieces work perfectly in your space, and please don't hesitate to reach out if you have any other questions or need further assistance.”
"Everything about the Joybird experience has been fast, consistent and friendly except for the delivery time. I was caught off guard that we wouldn’t receive our furniture for months. "
“Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer estimated delivery time. We understand how frustrating it can be to wait for your furniture, and we apologize for any miscommunication regarding the timeframe. If you have any specific concerns or questions about your order, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding.”
"So I ordered a Collins chair in Kinley Spruce to go in my living room with it and I can’t wait for it to get here. It should be here in a couple of weeks."
“Thank you so much for your amazing review! We are thrilled to hear that you love your Lewis sofa and find it absolutely beautiful. The Collins chair in Kinley Spruce is going to be the perfect addition to your living room. We can't wait for it to arrive in a couple of weeks too!”
"Hayley was amazing. She helped with our orders and truly went above and beyond !! "
“Thank you so much for taking the time to leave this amazing review! We're thrilled to hear that Hayley provided you with exceptional customer service and went above and beyond for you. We'll be sure to pass along your kind words to her. We appreciate your support and we're here for you whenever you need us.”
"More beautiful in person!
Highly recommend- quick delivery too!
Thank you"
“Thank you so much for your glowing review! We are thrilled to hear that you find your new furniture absolutely gorgeous and even more beautiful in person. It's wonderful to know that you were impressed with the quick delivery as well. We truly appreciate your recommendation and are grateful for your support. Enjoy your new furniture!”
"The fellow who showed me around took the time to figure out what love seat would fit perfectly in my space.
Ended up with exactly what I wanted!"
“Thank you so much for taking the time to leave us this amazing 5-star review! We're thrilled to hear that our team member went above and beyond to help you find the perfect love seat for your space. It's always our goal to provide exceptional service and make sure our customers end up with exactly what they want. We truly appreciate your business and can't wait to assist you again in the future.”
"Renata was awesome. She was very communicative for a special floor item we purchased. Awesome all around. I’ll definitely hit her up for our next Joybird furniture purchases :)"
“Thank you so much for your amazing review! We're thrilled to hear that Renata provided exceptional communication and made your experience with us awesome. We'll be sure to pass along your kind words to her. We can't wait to assist with your next Joybird furniture purchase. See you soon!”
"Very helpful and easy experience overall "
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us and that our team was helpful throughout the process. Making your journey with us easy and enjoyable is our top priority. We truly appreciate your support and look forward to serving you again in the future.”
"Very easy to order off website. Can’t wait for the chair to be delivered. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and order from. We can't wait for you to receive your chair and we hope it brings you so much joy and comfort. We appreciate your support and look forward to exceeding your expectations.”
"Joybird made it easy to find just the right style, color and price point to fit my needs. The showroom in Seattle helped to confirm my online choices. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that we made it easy for you to find the perfect style, color, and price point for your needs. Our showroom in Seattle is there to provide additional confidence in your online choices. We appreciate your support and look forward to serving you again in the future!”
"Other than the wait it was a wonderful experience. Joybird produces quality furniture so I was not disappointed. Customer Service is excellent. Unfortunately due to our mistake, the apt sofa was far too small for the room. We are exchanging for the larger sofa in the same color. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you love your gorgeous Peacock apt sofa. We apologize for the wait but we're glad you had a wonderful experience overall. We take pride in producing quality furniture and we're glad that we didn't disappoint. Our dedicated customer service team is always here to help, and we're grateful for your kind words about their excellence. We understand that sometimes mistakes happen, but we're happy to assist you with exchanging the sofa for a larger size in the same beautiful color. We appreciate your support and look forward to providing you with the perfect sofa for your room.”
"nice selection, great sale and customer service up to now. Waiting for delivery."
“Thank you so much for your 5-star review! We're thrilled to hear that you had a pleasant experience with our selection, sales, and customer service. We understand that waiting for delivery can be exciting, and we're working hard to ensure a smooth and timely process. Please feel free to reach out if you have any questions or need any further assistance. We appreciate your support!”
"This is my fifth piece of Joybird Furniture. It’s made very well great design, wonderful fabric, and very easy to order."
“Thank you so much for your amazing review! We are overjoyed to hear that you love our company and that this is your fifth piece of Joybird Furniture. We take pride in crafting well-made furniture with great design and using wonderful fabrics. Making the ordering process easy for our customers is always a top priority for us. We appreciate your continued support and cannot wait to serve you again in the future!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing review! We're thrilled to hear that Tyler provided you with such smooth assistance in finding the perfect addition to your living room. It's fantastic to know that he took the time to listen to your concerns and even used a measuring tape to ensure the size was just right for your NYC apartment. We appreciate your kind words and are excited to have helped you find the perfect couch.”