"Scott Lee was patient , knowledgeable and courteous doing the process of purchasing our sofa.
Thanks Scott."

"I am not at all pleased with having been delivered only one of the three pieces in my order. Where is the chair and ottoman? "

"Great and personal experience. Design person so helpful. "

"My initial order was submitted around August 23, 2023. The delivery date on the dashboard showed around September 25 - October 1, 2023. Close to the delivery date I notice the dashboard progress hadn’t moved from “order processed”, the first step. Reached out to customer service for a couple weeks. They stated they had issues with their system and had to cancel, with full refund and directed to start my order over. Delivery date now in December and now I have no furniture for the holidays! Thanks!"

"The two women who helped me the night I walked into the store are amazing! I felt like a friend shopping with friends and they were so knowledgeable and truly worked hard to find the right sofa for my apartment space in a style fitting for my essence in design. "

"Beautiful and comfortable furniture, and friendly staff. "

"Cheryl Powell in the Austin store provided me the best customer service experience that I believe I've ever had!"

"Don't EVER ask me for a review prior to getting the product or service I purchased. Big mistake."

"Excellent service! Can’t wait for the sofa to arrive !!"

"From the moment we walked in the showroom it was a great experience.We we’re invited to walk around,sit on all the furniture and ask questions as needed.We did find the sofa we wanted in the color we wanted and ordered it.We should have delivery by November 18 "

"Our experience at joybird was fantastic! Aaminah was so helpful and she walked us through every piece of furniture we purchased!! We are so excited to get it!! :)"

"Stanley was helpful without being pushy. Very polite and professional as well!"

"Selected items online then followed up with a visit to the Seattle storefront location to see the fabrics and furniture in person. It was a good experience and helpful to be able to see, touch and sit on the fabric and furniture before completing the online order."

"I was disappointed to learn it would be at least 6 weeks until we receive our furniture, but not even those dates are set in stone because Joybird is dealing with “delays.” This is incredibly vague and not helpful, hoping I’ll have my furniture before the holiday season but guessing that’s unlikely? I really don’t know because I haven’t been given firm dates."

"Where do I start? … How about the beginning…

We ordered on June 30th and finally got our couch delivered in mid-September. Soooo if you’re good to wait almost 3 months while your estimated delivery date is constantly changing with no feedback or extra info as to why, give Joybird a go…

After waiting 8 weeks when we were initially told 4-6 and after learning that our delivery date had been bumped again, I finally called and was told there was a hangup with the manufacturer; though we hadn’t heard that before. I was told we could discuss a partial refund once the delivery was complete, that their system required completion of the order to be able to change anything or start a grievance process. When we finally got the couch, the delivery person pointed out that the couch did not assemble correctly, and the two pieces of the sectional did not align properly. We attempted to adjust and even tried to use a shim under one of the feet wondering if it was the floor that was uneven and causing the issue. Turns out, it was just an assembly issue. After all this time, it wasn’t even made properly. The delivery person took photos and submitted it in his notes and encouraged us to follow up. We were contacted via email by a Joybird rep stating that they had been notified of an issue and to send photos. That, apparently, prompted a warranty claim, and we received notice that they’d make a new sectional piece and ship it out whenever it was ready. No estimate was given and we never got a Followup email. Who knows where that claim went. We literally have heard nothing about it sense, and that was over a month ago now. We tried to follow-up regarding how to initiate a request for a refund, and we were told since a warranty claim had now been opened we now had to wait until that was closed to request any sort of refund process. We’re still waiting to hear of literally any update whatsoever, and it’s now the middle of October. We have no new information.

I recently decided that for what we paid and the trouble we’ve had, I’d like the couch to be a bit cozier. It is really rather posh and firm and not really a very cozy and comfortable couch; though it is very lovely. So I called recently to discuss the exchange process as I found an item that looks much cozier (and I’ve already planned all my decor around this beautiful velvet fabric so I figured I’d stick with the same company and color plan). And let me tell you, that process is a joke. I was told I have to place a SECOND ORDER and pay for the second couch (we used their affirm financing option) AND THE FIRST COUCH until the second one arrived. At that time, they’ll pick up the old one and issue a refund request. Now, please note the start of my review where I pointed out that it took us almost 3 months to get the couch in the first place. So, if that happens again, we pay for 2 couches for 3 months and eventually get a refund. Again, I’m still waiting on the first order to formally be closed so that I can request my partial refund for all my trouble… I then inquired about just requesting a refund and placing a second order. Oh, well, they can pick it up right away and issue the refund, but they charge a return fee of like $500. They did offer to waive that for me if I placed my second order soon. They can make no guarantees on the amount of time the second couch will take and they cannot request a rush at all. Soooo all I have to say to you is if you’re considering it, you better hope you get it 100% right the first time and be prepared to wait an eternity. This really has been a total nightmare of a process and while everyone is really kind when you call, all you hear is how sorry they are, how much they understand, and how their system literally doesn’t allow them to do anything else. I did request a pickup and refund on the first couch and now we’re just waiting on the second one to eventually come- maybe it’ll arrive in time for Christmas. But we still never got any compensation or refund for our trouble as they kept pushing it out until the order was formally closed, and well with the return happening, I’ll be surprised if they even honor that by putting it towards the cost of the new one. This company is a huge pain. Just do yourself a favor and go shop in store. "