"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I was informed I’d be charged a restocking fee for cancelling order within 24 hours of purchase… before the sofa even left their premises. What??!"
"Anna was our salesperson, she was absolutely fabulous and so patient. She gave us great space to look and determine what might work. Then was able to help with what ideas work best in our space considering our vision. I’m so happy we went to the show room because if I had ordered on line I would have ordered somehing my husband would not have liked! Took the guessing out of my hands. We can’t wait for the delivery!"
“Thank you so much for sharing your positive experience with us! We're thrilled to hear that Anna was able to provide you with fabulous and patient assistance. It's wonderful that she was able to help you find the perfect furniture that matches your vision for your space. We completely understand the importance of seeing the furniture in person before making a purchase online and we're glad you were able to visit our showroom. We appreciate your trust in us and can't wait for your delivery - we know you'll love it!”
"We made it a pt to visit Joybird since there are no stores in South Florida yet, and we could not have been happier that we did. We bought a beautiful and comfortable sofa bed and Scott Lee, Joybird associate, was patient, knowledgeable and very accommodating.
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“Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience at our showroom and that Scott provided excellent service. We are always here to help you find the perfect furniture, even if we don't have a store in your area yet. We appreciate you making the trip to visit us and hope that you love your new sofa bed. Thank you for choosing Joybird. ”
"Easy to order from. Quick response time. We love Joybird!"
“Thank you so much for your review! We're thrilled to hear that you had a great customer experience with Joybird. It's fantastic to know that ordering was easy and that our response time was quick. We truly appreciate your love and support. ”
"I rushed my purchase (before I could get sample fabric swatches) because the website indicated the sale was ending. However the sale did not end at the indicated time and I feel manipulated into making a purchase I am unsure about. I hope the return policy is good in the event that I don’t like my fabric choice. "
“Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by the sale deadline. We understand your concerns about rushing the purchase without having a chance to review the fabric swatches. Our goal is to provide a positive experience for our customers, and we appreciate your feedback. Please be assured that we have a comprehensive return policy in place to accommodate any dissatisfaction with your fabric choice. If you have any further questions or need assistance with the return process, please don't hesitate to reach out to our customer support team. We value your business and want to ensure your complete satisfaction.”
"The delivery crew was on time, pleasant to work with, and left without a trace."
“Thank you so much for taking the time to leave us this amazing review! We are thrilled to hear that our delivery crew provided you with a quick, clean, and pleasant experience. Leaving without a trace is always our goal, and we are delighted to know that they met your expectations. We truly appreciate your support and look forward to serving you again in the future!”
"Leslie was very helpful, we had a great experience."
“Thank you so much for your amazing review! We're thrilled to hear that your purchase was a breeze and that Leslie provided you with outstanding assistance. We truly appreciate your kind words and are grateful for your positive experience. Thank you for choosing Joybird. ”
"Great shopping. The assistant was very helpful and not pressuring. We enjoyed her."
“Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great shopping experience with our team. It's fantastic to know that she was helpful without pressuring you. Thank you for choosing Joybird, we appreciate your support. ”
"We loved our experience! Simple & easy to navigate! The furniture sells itself! Can’t wait for our delivery! "
“Thank you so much for the fabulous review! We are thrilled to hear that you had a wonderful experience shopping with us. We strive to make the process simple and easy for our customers, and we're delighted that you found it to be just that. It's fantastic to hear that you love our furniture and we can't wait for you to receive your delivery. ”
"I enjoyed visiting the Joybird DC location. The staff was super friendly. I worked with Candice and she made the furniture buying process seamless. I would recommend Joybird to a friend."
“Thank you so much for the amazing review! We are thrilled to hear that you had an excellent experience at our DC location. Our team takes pride in providing superb customer service, and we're glad that Candice made your furniture-buying process seamless. We appreciate your recommendation and look forward to helping you and your friends with any future furniture needs.”
"Went to the San Francisco show room and the Bryant U shaped sectional was there. Fell in love with it. Purchasing it was fast and easy. Can’t wait until mine is home!"
“Thank you so much for your review! We're thrilled to hear that you had a beautiful experience at our San Francisco showroom and that you fell in love with our Bryant U shaped sectional. We're excited for you to have it in your home soon and we're grateful for your support. Enjoy your new furniture!”
"Cynthia in DC was extremely helpful and patient with us while we looked at sofas."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that Cynthia in DC provided you with excellent customer service. We're proud to have helpful and patient team members like her who go above and beyond to assist our customers. We appreciate your feedback and hope you enjoy your new sofa from Joybird!”
"I walked into a Joybird floor room this weekend after stalking the website for months. I was welcomed immediately and given the highlights of the sectional choices I narrowed down myself. David was extremely patient with me as I contemplated for at least an hour on my final selections of style, configuration, color and material. I can’t wait to see my sofa in my own home. "
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at our Joybird showroom. Our team takes pride in providing exceptional service and are thrilled to hear that David provided a great experience for you. We can't wait for you to enjoy your new sofa in the comfort of your own home. Thank you for choosing Joybird!”
"We are moving from Texas to WA. We are leaving most of our furniture behind, so I’ve been looking at Joybird online for a while. My last trip to WA, I passed by the Joybird store in Seattle. Yume, our Designer, let me just browse the store until I had questions. She was very knowledgeable, and she helped make a list of items I may be interested in purchasing. She sent the list via email so I could edit as needed, and promptly replied when I had questions. We ordered our table and the smaller items about a week ago, and can’t wait to move so we can order the large items and fabric pieces. Yume and Joybird are both wonderful and I highly recommend both!!"
“Thank you so much for your amazing 5/5 star review! We're thrilled to hear about your great experience with Yume at our Joybird store in Seattle. It's wonderful to know that she provided you with personalized service and was able to help you find the items you were interested in purchasing. We truly appreciate your support and can't wait for you to receive your table and other items. Happy moving and thank you again!”
"Attentive and excellent service "
“Thank you so much for your review! We're thrilled to hear that you had an excellent and attentive service experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. We appreciate your support and hope to serve you again in the future.”
A rep from Joybird , Henderson., has responded:
“Hi There, we’re sorry to hear that you’re having a negative experience with Joybird. Please respond to us with your order number and we'll be happy to look into this for you. Thank you for your patience.”