"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Everyone was very helpful and provided the flexibility I needed"
"My time at the LA Joybird showroom was very pleasant. The atmosphere was very welcoming and the staff was quick to answer any question and even catered to my children's needs during our visit. Michael H was a very patient and supportive in assisting my family with finding the right fabrics and textures to build our dream living space. He was very knowledgeable about the process for build, shipping, and warranty information. Appreciate the time he had taken to make sure we had the right mix of style and even reviewed our floor plan to ensure the layout would work for our family."
“Our team at Joybird Furniture is incredibly grateful for your kind words and recommendation! We strive to provide a welcoming atmosphere and exceptional service to all of our customers, so it's wonderful to hear that you had a pleasant time at our LA showroom. We're thrilled that Michael H was able to assist you and your family in finding the perfect fabrics and textures for your dream living space. It's great to know that he was patient, supportive, and knowledgeable throughout the entire process. We appreciate his dedication and attention to detail in reviewing your floor plan to ensure a seamless layout. Thank you again for choosing Joybird and we hope you enjoy your new furniture!”
"Quick to respond by both email and telephone"
“Thank you so much for your amazing feedback! We're thrilled to hear that our customer service team was able to provide you with prompt and helpful assistance. We're always here to help, whether it's through email or over the phone. We truly appreciate your support and look forward to serving you again in the future.”
"Scott from Philly was amazing. Did a virtual tour. Answered all our questions. Great experience!! Would recommend to all. "
“Thank you so much for the fantastic review! We are thrilled to hear that you had an awesome experience with Scott. Our virtual tours are designed to provide the best possible shopping experience, and we're glad that Scott was able to answer all of your questions. We truly appreciate your recommendation and look forward to serving you again in the future.”
"The sales person was knowledgeable, professional, pleasant, helpful and patient. The ordering process took only a couple of minutes… overall an excellent experience!"
“Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an excellent experience with our sales person. We pride ourselves on providing knowledgeable, professional, and helpful service to our customers. We're glad to hear that the ordering process was quick and easy for you. We truly appreciate your feedback and are grateful for your support. Thank you again for choosing Joybird Furniture!”
"Calvin was outstanding! We had to choose different color fabric due to the color we originally wanted was not available. A little disappointed in how long it will take to get the product delivered. Hoping the entire process and product is as well done as the initial transaction!"
“Thank you so much for your positive review! We're thrilled to hear that Calvin provided you with outstanding service during your furniture selection process. We understand your disappointment regarding the availability of the color you initially wanted, but we're confident that Calvin helped you find the perfect alternative. We apologize for any inconvenience caused by the longer delivery time, but we assure you that we're working hard to ensure a seamless process from start to finish. We can't wait for you to experience the exceptional quality of our products. Thank you once again for choosing Joybird Furniture!”
"Couch arrived about a month later than expected, and it was already going to be a long shipping process. When it arrived, the movers were amazing and I can’t complain about the quality of the furniture itself that said, if you need furniture soon, maybe find another site."
“Thank you for sharing your feedback with us. We're sorry to hear about the delay in receiving your couch. We understand how frustrating it can be when an item arrives later than expected, especially when you were already anticipating a longer shipping process. We're glad to hear that the movers provided excellent service and that you are satisfied with the quality of the furniture. We appreciate your feedback and will take it into consideration to improve our shipping processes. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.”
"We were helped right away an found the hidabed by the time we left. Very happy with my choice, happier when delivered.
M o"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our team and that you found the perfect daybed. It's wonderful to know that you are happy with your choice and even happier when it was delivered. We appreciate your support and hope you enjoy your new furniture for years to come!”
"My order was cancelled after scheduling my delivery. Due to “account inconsistencies” that went unspecified. I have requested additional info because how can I correct it otherwise?
Now the exact couch that I purchased for 1595 is listed at 2667 and the smaller size is 1585. Feels like an underhanded way for the company to cancel and reset an incorrectly priced item."
“Hi there, unfortunately, your order was canceled due to suspected fraud. We tried contacting you via email but did not get a response so we cancelled the order. Please connect with our team if you have any questions.”
"From initial order and delivery to coordinating an exchange the service has been great and I really appreciated the grace to make some minor design mistakes and how easy it was to fix them. "
“Thank you so much for the amazing feedback! We're thrilled to hear that you loved our gorgeous pieces and that our customer service went above and beyond your expectations. We're always here to assist you, even when it involves making minor design adjustments. We appreciate your support and can't wait to continue providing you with impeccable service.”
"I have just ordered my third piece of Joybird furniture. I couldn’t be more pleased with the quality, the comfort, and how each piece elevates the room it is in. The velvet pieces are so luxurious. Thank you Joybird!"
“Thank you so much for your kind review! We are absolutely thrilled to hear that you are loving your Joybird furniture. We take great pride in providing well-made, comfortable, and gorgeous pieces that truly elevate any room they are in. It's wonderful to know that the velvet pieces are adding that touch of luxury you were looking for. We appreciate your continued support and can't wait for you to receive your third piece. Enjoy and thank you again!”
"No one was available to chat during business hours. Just purchased a couch and wanted to chat someone and no luck."
“We apologize for the inconvenience you experienced while trying to reach us via chat. We understand how important it is to have someone available to assist you during business hours. We value your feedback and we will work towards improving our chat support availability to ensure a better customer experience. Thank you for bringing this to our attention. Please let us know if you have any questions we can assist with. ”
"Visited the DC Joybird and was promptly greeted. I was introduced to Jessica (who I had spoken with over the telephone). She was professional and extremely knowledgeable about all of Joybird’s products. I purchased a sofa and am super excited for it to arrive! I would highly recommend an appointment with Jessica!!"
“Thank you so much for sharing your wonderful review of your experience at our DC Joybird location! We're thrilled to hear that Jessica provided you with excellent service and expertise. It's amazing to know that you were satisfied with your purchase and are eagerly awaiting the arrival of your new sofa. We truly appreciate your recommendation and can't wait to continue providing you with top-notch furniture and service in the future.”
"I placed my order and can’t wait to see my piece. I’ve had one progress update so far. I’m looking forward to more"
“Thank you so much for your kind words! We're thrilled that you're excited about your order and we can't wait for you to see your piece. We'll make sure to keep you updated every step of the way. Stay tuned for more progress updates coming your way!”
"The carpet I chose looked like it had orange in it but it is actually yellow. "
“We're sorry to hear that the carpet you received is not what you expected. We understand how important it is for our customers to be satisfied with their furniture choices. Please reach out to our customer support team with your order information, and we will do our best to assist you in finding a solution.”
A rep from Joybird , JoybirdFurniture, has responded:
“Wow! Thank you so much for your amazing 5-star review! We're thrilled to hear that our team was helpful and provided the flexibility you needed. Your satisfaction is our top priority, and we're so grateful for your kind words. ”