"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Great furniture, and great service. Thanks for making it easy to pick out our new coach!! "
"I tried to contact through the online form, the call number, the text number, the chat. I finally got a response on the chat hours later, and then the chat was ended before I could respond! Frustrating."
“Hi there, our sincerest apologies for that experience. We see on our end that our team was able to connect with you and assist you with the questions you had. Please let us know if there is anything we can do on our end to further assist. ”
"Joybird was such a delightful experience. From the beautiful furniture and designs to the excellent support and services - we loved visiting the SF store and the staff there helped us find the perfect couch and chair and ottoman! Great quality, prices, and fantastic return/exchange policy. Haven was lovely to work with too!"
“Thank you so much for taking the time to share your amazing experience with us! We are thrilled to hear that you had a delightful time at our SF store and that our staff was able to help you find the perfect couch, chair, and ottoman. We pride ourselves on providing beautiful furniture, excellent support, and great prices. Haven is absolutely lovely to work with, and we're so glad she was able to assist you. We truly appreciate your kind words and look forward to serving you again in the future!”
"My delivery men stained my sofa. They took the cushions out of the packaging and were not wearing gloves. They left black handprints on my white linen cushions. They took pictures and I made a note on my ticket with them. I tried to get the stains out but they left a mark. I am very upset, as this is my first purchase with joybird andI spent thousands of dollars on this sofa. Please either send someone to clean the cushions or replace them. Additionally I found a tear on the bottom cushion at the bottom and there is a scratch on the wood and a chip. I am really unsatisfied. "
“Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the mishandling of your delivery. We understand how important it is to receive your furniture in pristine condition, especially considering the investment you made.
In regards to the tear you found on the bottom cushion, we apologize for this additional issue as well. We'll ensure that it's addressed and resolved promptly.If you can please send photos to https://joybird.com/issues/ that would allow us to better assist you and decipher what the best plan of action is to get the issue resolved.
We appreciate your patience and understanding as we work to rectify these problems. Your satisfaction is our top priority, and we will do everything we can to make this right for you.”
"The sales team was very helpful with design advice. They also helped educate us any which fabrics were most durable "
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our service and that you love our products. Our sales team takes pride in providing helpful design advice and assisting our customers in making informed decisions about fabric durability. We truly appreciate your support and we can't wait to serve you again in the future!”
"So much better than using a boxspring, and the bed itself is beautiful. I just wish I could get one like it in a headboard! The team who came to assemble the bed were phenomenal. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you find our bed very comfortable and even more so that it's better than using a boxspring. We appreciate your kind words about the bed's beauty as well. We're sorry to hear that you couldn't find a similar one with a headboard, but we'll definitely take that feedback into consideration for future designs. We're glad to hear that our assembly team did a phenomenal job too! Thank you for choosing Joybird Furniture, and we hope to serve you again in the future!”
"I think Joybird is great but toooooooo many cookies.
I look at an item and on every internet page after that, whether news or weather, there are a bunch of Joybird advertisements.
I gave my husband's cell phone number NOT his email address, and his phone is blowing up with Joybird ads.
Really too much and over the top"
“We're sorry to hear about the frustration you're experiencing with the amount of advertisements you're receiving. We understand how important it is to maintain a balance when it comes to targeted advertising. We apologize for any inconvenience this may have caused you and your husband. Please feel free to opt out of our texts or emails and we will only send out communication regarding your order. Thank you for your understanding. ”
"Their "Final Sale" items are items being sold with cosmetic blemishes which is not clearly communicated. It feels like they trick you into buying defective furniture.
The main page of the final sale/clearance item says "This item is final sale and not eligible for return. Cancellation must be made within 24 hours of ordering." but nowhere on that page does it say that you're purchasing a damaged/blemished product.
If you do go to their Return and Exchanges page, they do have a statement that says:
"Clearance Items: Clearance items are final sale and are not eligible for returns, except for items arriving damaged and documented by carrier. Clearance items are not eligible for warranty claims unless reports of defects are submitted within 14 days of delivery. Cosmetic damage isn't covered."
There's no where on their website that says final sale/clearance items may potentioally be damaged. If I would have known that my item would potentially be damaged, then I would have thought twice about buying the furniture.
Great pieces but beware when purchasing a final sale/clearance item."
“Thank you for bringing this issue to our attention. We apologize for any confusion or frustration you experienced with our "Final Sale" items. We understand how important it is for our customers to have all the necessary information before making a purchase. We appreciate your feedback and want to assure you that clearance items are not purposely damaged or have cosmetic issues. We expect all of our products to be delivered in perfect condition but do come across minor cosmetic damages every now and then.
If you have any specific concerns about a purchase you made or if you would like to discuss a return or exchange, please reach out to our customer support team directly. We are here to assist you and provide a satisfactory resolution.”
"When visiting the Joybird store to see a sleep sofa in person, we were pleasantly greeted by Kyle. He was very knowledgeable, answering all of our questions regarding fabric choices, and provided us with sample swatches. When it was time to order, Kyle made it easy to do over the phone, again answering all of my questions about ordering and delivery. I could not have asked for better service."
“Thank you so much for leaving us this amazing 5-star review! We are thrilled to hear that Kyle provided you with such responsive and knowledgeable help during your visit to our Joybird store. It's fantastic to know that he made the ordering process a breeze and answered all of your questions about fabric choices, ordering, and delivery. We are grateful for your kind words and couldn't be happier that you had a great experience with our team. Thank you for choosing Joybird!”
"Safe in the Seattle store where wonderful."
“Thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience with our service in our Seattle store. Your satisfaction means the world to us, and we're grateful for your kind words. We can't wait to assist you again in the future!”
"Danielle chicas was excellent!!!"
“We are so happy to hear that Danielle was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Easy shopping and helpful financing options. Very excited to prep for my new sofa and quite inspired by the styling ideas on your social media sites and YouTube "
“Thank you so much for your enthusiastic review! We're thrilled to hear that you had an easy shopping experience and found our financing options helpful. We can't wait to see how you style your new sofa, and we're glad to know our social media sites and YouTube channel have been inspiring to you. Enjoy your new furniture and feel free to reach out if you have any questions or need further assistance!”
"Athenas was polite and professional.
She was very knowledgeable in all aspects of the build and had our order finished in just a few minutes. "
“Thank you so much for taking the time to leave us this 5-star review! We are thrilled to hear that Athenas provided you with polite and professional service. It's wonderful to know that she was knowledgeable and efficient in completing your order. We truly appreciate your kind words and support.”
"I would love to give 5 stars but I am still awaiting my delivery date.
I promise to give 5 stars if it is within the 6 week window promised.
As of now, it does not look promising, but hope Joybird pulls through"
“Thank you for reaching out and sharing your concerns regarding the delivery of your order. We completely understand how important it is to receive accurate and timely updates about your purchase. We are still on track to get your order delivered Nov 2nd-7th and will provide you updates via email as we advance on the piece.
We appreciate your patience and understanding during this process. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to help and will do our best to ensure your satisfaction.”
"placed order 9 days ago and im still waiting on the fabric samples to arrive ... other than my impatience around that .... im super happy "
“Thank you for sharing your feedback with us. We apologize for the delay in receiving your fabric samples. We understand that waiting for them can be frustrating. We will look into this issue and ensure that you receive your samples as soon as possible. In the meantime, we'd love to offer to send you a couple of them via envelope mail. Send us a direct message here with your choices and we can get that going ASAP. If you have any further concerns or questions, please don't hesitate to reach out to us.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing 5-star review! We are absolutely thrilled to hear that you had a great experience with both our furniture and our service. Making the process of choosing your new couch easy and enjoyable is what we strive for. We appreciate your kind words and are here to help whenever you need us. Enjoy your new furniture, and thank you again for choosing Joybird Furniture!”