"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"We went to the Manhattan showroom to try out and experience the couch we were interested in purchasing. Kyle, the sales rep that helped us, was knowledgeable, informative, and made sure we had all the details we needed to make our decision. We ultimately decided to purchase online because we needed to workout which size loveseat we wanted in our not very big living room. We would have purchased in store otherwise. Overall very pleased with our experience to make a major life purchase with Joybird."
"Bought the Bryant Collection sectional. Went into the Cherry Creek, CO store and customer service was very helpful and process was seamless. Looking forward to receiving my new sofa!"
"Went into showroom to try out couches and chairs - surprisingly comfy and huge selection of fabrics. Prices were really high but I was able to get everything on sale which definitely helped. Sales person was knowledgeable and spent about 90 minutes going over my room’s design plans, comparing fabric options and recommending styles - super helpful "
“Hi there, Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"Never received a response regarding shipment. Sent two emails regarding over a week ago."
“Hi there, we have confirmation from our team that we received an email from you on September 11th asking about expedited shipping. Our team responded a couple of minutes later advising we do not offer expedited shipping at the moment. Please let us know if you can't find that communication or if you have additional questions, happy to help. ”
"I ordered my new couch and was then informed it would not arrive for 3 months. "
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”
"It looks great, is super comfortable and the price point is amazing! Highly recommend. "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that your Joybird sofa looks great, is super comfortable and that you found the price point to be amazing. We truly appreciate your recommendation and are grateful for your support. Enjoy your fabulous sofa!”
"The warning reviews were out there I just didn't choose to follow them. Order delayed 3 weeks already. People seem to love the furniture, it's just a matter of receiving it in one piece and before it's out of style."
“We're sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. We strive to provide timely deliveries, but there are occasional unforeseen circumstances that may cause delays. Rest assured, we are working hard to get your furniture to you as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience.”
"Really helpful customer service "
“Thanks for the great review! We're thrilled to hear that our team was able to assist you. Please let us know if there is anything else we can do to help. ”
"I ordered the bed over two weeks ago and haven’t even been informed that is has shipped yet. Surprised to be asked to give a review but I’m not completely happy with how things are going as of now. "
“Hi there, thank you for your feedback. We still expect to have your order delivered within the original delivery window of Sept 27-Oct 2nd. You will receive tracking information as soon as we start the shipping process and will receive a call to schedule a delivery date that works best for you. Please let us know if we can be of further assistance in the meantime, happy to help. ”
"The Braxton Sleeper in Royale Evergreen is so beautiful, soft, and perfect for our small space. Such a simple ordering experience too. Thank you!"
“Thank you so much for your review! We're thrilled to hear that you love the Braxton Sleeper and that it's a perfect fit for your small space. Our goal is to provide a simple and hassle-free ordering experience, and we're glad we could deliver on that. We truly appreciate your support and hope you continue to enjoy your beautiful and comfy furniture.”
"Delivery and set up fees were a surprise when ordering a sofa at the sale. "
“Hi there, thank you for your feedback. We do add delivery fees at checkout before any order is placed for our customers to review. We apologize if you feel that this was not clearly stated. Please let us know if there is anything we can do to turn this experience around for you, happy to help. ”
"I need a coi for my delivery and the joybird team forwarded it to a third party saying that they might be in touch if they need more info. But I still don’t have my coi. Not sure why, or why they can’t continue to help. "
“Hi there, thank you for sharing this with us. COI's usually take a couple of days to be produced and need to be passed on to the shipping carrier for processing. That being said, we have confirmation that the COI document was sent out to you as of this morning via email, we thank you for your understanding while we worked on this for you. Please let us know if there is anything else we can do to assist you at this time, we're here to help. ”
"10% cancellation fee for an order to be delivered in 5 weeks? Just a ripoff."
“We're sorry to hear about your frustration with the cancellation fee. We understand that unexpected fees can be frustrating to customers. Our cancellation policy, including the 10% fee, is disclosed in our terms and conditions. We apologize if this was not made clear to you during the ordering process. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help.”
"Joybird is always wonderful."
“Thanks for the review! We truly appreciate your kind words and your continued support of Joybird. It's our pleasure to provide you with excellent service, and we're thrilled to hear that you always have a wonderful experience with us. We're here for you whenever you need us, so please don't hesitate to reach out. Thank you again for choosing Joybird!”
"I was so happy to learn that there was a local store that allowed me to sit on the sofas and see them up close. I walked in uncertain and left with two new sofas. The depth and coziness of the Holt was exactly what I hoped for my family room and in a beautiful color. The Eliot sofa was perfect to what I’d imagine for my living room. Shaquana was super attentive and helpful. I’m so pleased with my experience in the DC location."
“Thank you for taking the time to share your experience with us! We are so glad to hear that Shaquana was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”