"I ordered a piece of furniture that I was told would be 2 weeks (3 at the latest). After several weeks I received an email letting me know that my order was ready for shipping but ….. they couldn’t ship it to me for another 2-3 weeks because they were at the mercy of their shippers. They are not honest about their delivery schedule at all. Very disappointing. I wouldn’t trust them again after this. Guess we will get the piece after Christmas even though it was to be delivered way before. "

"I recently cancelled my Joybird order that I had been waiting on for months. Late in the evening the DAY before delivery I get an email stating a piece of my order was damaged on the back side so only two pieces of my sectional would be delivered. I asked to have to delivered anyway waving any obligation to them for me because they kept saying it was a "safety issue". Got rid of our old sectional in the for the delivery. Under the impression it's well On its way I sat home all day waiting for it to never be delivered. After MANY calls between joy bird and their delivery people I was told it didn't make it on the truck and needed approval to be delivered. NO CONTACT WHAT SO EVER. They expect me to wait 4-6 more weeks for a new piece to be built. No thank you. So jow we are without a couch. Cancelled my order and will not be returning. "

"Most everything about this delivery went well. I will tell you the things that I like and a couple of things that I didn’t like. Here are the things that I like, the shipping time was accurate. I got to pick the day it was delivered to be sure that I would be home. They gave me a three hour window for a delivery time and it was delivered 30 minutes early, I understand this could be a bad thing for some people but they did call me prior to see if it would be OK if it was delivered early and I said yes. The people who delivered the couch were from La-Z-Boy, they knew exactly how to set the couch up they did it quick and took all packaging material out when they left, leaving no mess. The quality of the couch is great it is exactly what I was expecting the color the size everything was perfect. After ordering the couch, it went on sale, so I reached out to see if they would honor the sale price even though I had already ordered the couch. They ended up refunding me the difference which was amazing. Now for a couple of things that I didn’t like. I don’t like that you can’t see the item in a warehouse before ordering it because there is a restocking fee if you do want to return it. So it is a little risky ordering a couch sight unseen when there is a fee to return. I got lucky and love what I ordered and I do not want to return."

"I purchased a bookcase, within 10 days of the purchase, before the item was even delivered, there was a lower price for the item. I contacted customer service to honor the new price. Multiple excuses were made (verbally and in email ) to not honor the new discounted price. I documented everything, because this is the second time I’ve had issue with this company. The first was on quality. Stay away, there are better options for your time and money. "

"I ordered a couch and bed. The bed was on clearance, and when it arrived the headboard was missing. I contacted them about it and they said they couldn’t track the headboard, and therefore I needed to schedule a pick up date for the other bed pieces to be returned. I asked if they could simply replace that bed with another one of the same style; they responded that it was not possible given that the bed was a clearance item, and discontinued. However, their website still show the same bed style as available. They refuse to send me a replacement for whatever reason. And all they do is “apologize” and say how sorry they are. What a ridiculous customer service"

"I purchased one Joybird sofa a few months back for over $3500. The sofa is beautiful, so decided to buy another one. While the order is still pending, I requested to cancel and they now want to charge me $99.21 for a processing fee for procuring fabric supposedly. My current order is almost $2000. It’s a shame that businesses are so short sighted to lose a customer and risk a bad review all over a bogus $100 processing fee. Businesses are struggling and you are thumbing your nose at people willing to pay your prices. Shameful. I’ll never purchase here again. "

"We ordered a couch, side tables and a chair on 1/24/22 with an expected delivery date of mid March. Received an update that the couch was being made so got rid of our old couch in expectation of the new one arriving. And then…nothing. Website status was open ended for a month. Called our showroom on 4/25 (3 months after purchasing) and were told supply chain issues led to the chair being delayed so they held the order. No one contacted us to tell us this. We had to separate our order into two separate orders but the couch still didn’t arrive until late June with the tables. It’s now August 7th and finally just received our single chair. I understand there are supply chain issues but this company didn’t inform us of anything. Every time we had to call and watch as the delivery dates kept being pushed further back. Just got an email they are having a big sale. Never again. "

"I ordered a couch and was given a delivery date. After almost a month I got an email stating that the couch and leather combo I ordered was being discontinued. They still have it listers in their web site. I should have listened to all the negative reviews I have read. I wasted three weeks and now refuse to buy ANYTHING from JoyBird. "

"After reading all the horrible reviews on this site, I paniced because I had already ordered my couch. I order a couch ready to deliver, and it was beautiful and delivered 3 weeks early and with total professionalism! My couch is great leather and I am very please with Joybird and LayZboy for the delivery. I think many of these problems are due to supply chain problems and covid. The company seems to have stepped up and I am very please with the outcome! Bravo"

"Ordered our couch sectional and matching chaise in Early July of 2021. After ordering discovered it would not be shipped until September! My boyfriend and I decided we could wait that long(we really liked the look of the pieces). Fast forward to September. I check in with my account and it shows that our deliver date has been pushed back until November!! No email or text or call was ever sent to us to inform us of this delay. NOT ONE TIME DID ANYONE CONTACT US ABOUT A DELAY!!! We took a deep breath and decided we could handle it. We could be patient and wait. Fast forward to November. I check in to my account again. Lo and behold our order has been delayed yet another month!! Tried to email and call to no avail. Left on hold. No responses. Unbelievable. My boyfriend happens upon an actual Joybird store in DC while he’s traveling for work and goes in to get the skinny on where our furniture is! $6k worth of goods BTW. Anyways they seem nice and tell us the fabric we chose is the reason for delay. Whatever. Regardless we keep the store number in case we need to contact real life humans. Fast forward again my friends. It’s January. No couch. No contact. No email. No call. Joybird just ghosts their customers apparently. We end up getting in touch with someone at a store in LA I believe and they are very nice and tell us how they will give us a warranty for free but can’t refund money from the purchase until we receive the product(makes zero sense, but ok). Our order now says early February for delivery. Guess what folks? Nada. Also no free warranty or any contact either. My boyfriend calls again and on the phone the consultant let’s it slip that the delivery date is even later in February than the last time we checked! Wow. Not surprised anymore though…this is just our life now. Living on old couches after paying thousands for new ones. Cool. So finally after 7months. OVER HALF A YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Let me repeat this: OVER HALF A YEAR!!!! (I literally screamed this after I wrote it to expel the demon that has been born inside the black shell of a body that Joybird’s horrible customer service is to blame for creating). Fast forward dear friends. I get a blessed email. The sun has shined on me again. I am told my furniture has been shipped!! I receive another email telling me it shall be delivered and before it is delivered I shall receive a phone call with a three hour time frame! Set the sky aflame!! Shout to the gods of upholstery that we have salvation!! Fast forward to delivery day my friends. I’m headed back from my Bay Area commute. One hour away from home. Wondering why I haven’t received that call about delivery yet. It seems someone’s ears were burning because I then received an AUTOMATED call telling me the truck was en route!! Oh BLESSED DAY!! I figure I’m fine. I have plenty of time to get home. Nope. I receive a call from the delivery man telling me they are 15 minutes from arriving. FIFTEEN MINUTES FROM ARRIVING! I’m literally on the I-80 45 minutes from my home. I got FIFTEEN minutes warning after 7 MONTHS of waiting for these couches. I have to laugh or I could cry my friends. So…as to the quality of the pieces I can say I am lucky so far…there seems to be no defects as other reviewers have stated. The cushions of the couches worry me. I don’t feel like they will last beyond a year without looking worn and deflated. The chaise I purchased is in a velveteen fabric and looks lovely. The main sectional is in a pet friendly fabric and kind of looks cheap unfortunately. Overall this has been a harrowing experience and I fully don’t expect this horrible company to compensate us for our wait or for the headache they have caused. Honestly Joybird. Just don’t take orders if you can’t fulfill them. Jesus Christ! As someone who has been in hospitality for over 25 years I am appalled by the lack of communication from this company. Shame on you. You deserve all the bad reviews. I hope my purchases hold up better than others as I am positive it would give me a massive coronary to try to get a refund! Buy from Wish for god sakes! Anywhere but this company. Thank you and goodnight!! "

"I placed an order on June 1 for a recliner. I chose my fabric and paid in full. I knew the estimated delivery date was late September but I was buying a new house, so this was fine.

Fast forward to a few emails letting me know that my delivery date was delayed. Fine. I get the supply chain issues. I called Joybird to update my delivery address since I was moved into the new place and was selling the old one. They could only confirm that the address change was submitted but it would be up to the delivery company to confirm.

I finally get notice that it will be with JB Hunt for last-mile delivery at the end of November (was actually early December) and when JB Hunt called to schedule delivery, they had the old address. They said Joybird had to submit a request to change it, which meant calling Joybird. Joybird has non-existent phone support and email is questionable at best. It takes a minimum of 24 hours to get any kind of response.

Once the address gets sorted out and delivery scheduled, I thought it was over, but the delivery driver shows up and wants to show us something before bringing it in. There was a huge scratch on the credenza he was delivering, but the bigger problem was that we didn't order a credenza-we ordered a recliner. We declined delivery and started the process of trying to contact Joybird. After leaving a voicemail letting them know I just wanted a refund, it took a day to get a call back but I was unavailable so they left me a voicemail. I tried calling back but got their voicemail option again, except I couldn't leave one bc the message said they already had a voicemail from me.

I got an email confirmation today that I will get a FULL refund within 5-10 business days because they apparently process paperwork by hand instead of using computers. My issue is not with the time it took for the item to never arrive, it is with the lack of basic customer service. After seeing the number of refunds being issued, I am not sure how they plan to stay in business. I can get mid-century furniture anywhere, but you can only get this kind of customer service from Joybird. :-)"

"This is the worst shopping experience I've ever had. I understand the U.S. is having major supply chain issues but the communication from JoyBird's end has been horrible. The customer service team and supply chain team need to do a better job communicating, that or they're just saying whatever they can to not lose sales. I ordered my couch back in early September 2021, according to the estimates on their site it was supposed to arrive a few weeks later. Once the date passed I had to reach out to customer service to get a shipping update. Don't try calling their phone number (which I believe they've since removed from the site), you'll just hang out on hold forever, no one will ever answer. I sent an email and received a response a few days later saying my order has been pushed out to early November yet was assured that it would arrive on time. About a week later I received an email update that my order had been pushed out again to late November. It's now past my late November delivery date, of course I had to send an email to get an update. I just received a response about four days later and am basically being told that they don't know when it will arrive and have offered me a full refund so all of this waiting and time spent calling and sending emails has been for nothing. I sold my old couch back in September which is when this couch was supposed to arrive. I live in a small apartment so I have no other furniture; due to this I can't have friends or family over and not having furniture now during the holidays is so upsetting. Super disappointed JoyBird, you need to do better."

"Keep changing the delivery date, its now been pushed back over a month. After the final pushback they said the absolute latest the furniture would be delivered is Nov. 5.... now its been moved to Nov. 12. Was originally supposed to be delivered at the beginning of October. Even though they can't fulfill the purchase on their end, Joybird has the audacity to charge a massive cancelation fee if we cancel. So now we are at their mercy to wait until they feel live delivering some furniture. What a joke! Do not buy!"

"While the furniture is beautiful, it does not outweigh the negative customer service experience. My furniture was delivered with missing hardware. It has been 2 weeks since delivery date, and still no word on rectifying this mistake. I have sent multiple emails, called the customer service phone number, and left a number of voicemails. After this infuriating experience, I will no longer be purchasing Joybird furniture and will discourage others from doing so. If I could give 0 stars, I would."

"This was really a terrible retail experience. If a seller is late shipping - 3 weeks+, I should not have to be the one to call and find out what the hold up is. And even after CS stated she had no idea when the purchase would arrive, she had to "approve" the cancellation and then had the audacity to charge me 5% ?!>! This is a subpar way to do business."