"Forget about the clueless customer servicereps., phone calls and emails that don't get returned and idiotic wait times for delivery, the furniture itself is poorly crafted junk made with inferior materials. The chair and ottoman we bought are of much lower quality than the cheapest outlet furniture stores we have ever been in. Serriously, the chair isn't as well made as the one we bought our daughter for her dorm room at Bob's discount furniture for 1/2 the price.

The legs didn't fit correctly and we had to fix them. (Thank god one of us is handy and has lots of tools.) The stitching lines are uneven. The foam is thicker in some places than others ruining any lines or shape that we liked in the design of the chair. Basically it looks like someone glues together some plywood, randomly stapled foam to it and had no clue how to correctly upholster. It looks and feels like a piece of junk made in a Mexican factory by unskilled workers making $5 per hour... Oh ya, THAT IS EXACTLY WHAT IT IS!!!!!

Either pay some serrious money and get high quality furniture or go to your local discount furniture store and save a ton of money. Either way you will be much happier than if you deal with Joybird."

"After waiting 4 months for our couch it arrived broken. Delivery folks took it back. I immediately followed the steps outlined on the website for what to do if there was an issue. Customer service (and I use that term very loosely) sent an auto-reply that they would reply within 5-7 days. WHAT? 5-7 days to answer my email? I called the number, which said to email them instead, and hung up on me. After two more weeks emailing all I've received is a form email asking me for the same information I *already said* I didn't have, which is photos of the issue, because the couch was in a warehouse somewhere, not in my home. Absolute crickets from them after they have nearly 3k of my money and I don't have a couch. I would never dream of treating my clients this way, what a horrible company. The shipping company was the only decent part of the experience. Tipped them well and thanked them for their work. @Joybird, I'll let my credit card company take care of you from here, or I'll see you in court. "

"We bought an Eliot Apartment Corner Sectional from Joybird. It took about three months for the couch to be constructed. It was then shipped to a LaZBoy distribution center in a city near where we live. The tracking info on the Joybird site seemed to be fairly up to date most of the time.

Our couch arrived at the LaZBoy distribution center on March 26, with home delivery pending. After it had been there for two weeks, I stared trying to reach Joybird to get an update on when it would be delivered. I called Joyird's customer service line multiple times. I was never able to get through to anyone. No matter what option you pick, you are briefly put on hold and then receive a message that no one is available to take the call and are given the option to leave a voice mail message. I did so and no one ever called me.

I also sent an email through the website and received only two place holder emails from Joybird about how busy they are and that they would get back to us.

After multiple days (probably about a week or so had elapsed by now) of trying to reach someone at Joybird, we finally tracked down the direct/local phone number for the LaZBoy distribution center where our couch was being held pending delivery. A person working there was able to confirm that they had our order and would be scheduling delivery for the following week.

We only heard back from Joybird, by email, after we reached out to the LaZBoy warehouse directly; they finally emailed me back and said they saw that the delivery was now scheduled. I never received a call from Joybird despite having left messages.

To my relief, the delivery did occur as promised. I received a call from LaZBoy the day before the delivery and was given a delivery window of 9 am to 12 pm. The delivery arrived at 10 am on the scheduled day and went very smoothly. I would not that it took almost a month between the couch arriving at the warehouse and home delivery, which seems like an unusually long amount of time.

We received what we ordered and it appears to be in good condition. So far we are satisfied with the product.

The customer service could use a lot of improvement. It is alarming to call customer service and get put into voice mail every time. Does no one actually staff their customer service line? We should not have had to hunt down the direct line for the warehouse and call the warehouse directly to get information about our order. Joybird needs to fix this.
"

"We have matching joybird sofas made of plywood. Legs are breaking off and plywood is crumbling after 6 short months. Im getting an email runaround and no one will call back. These sofas look great but are absolute junk. Please do your homework. Watch Joybird Facebook for my pics. "

"We ordered a 2 piece sectional sofa. They brought it and one end was oriented the wrong way (ordered a right-hand chaise and they brought a left hand). They took the wrong section and left one piece. Of note, the delivery driver was screaming at the warehouse on the phone and told us afterward that this was the third time in 2 days that they loaded the truck with the wrong items.
Call, no one answers the phone. Leave a voicemail, no one calls back, email, no response. Finally get an email back 5 days later, they can not comprehend the issue, send photos, 5 more emails, they are going to deliver. They called to deliver and they had the wrong piece AGAIN. this ENTIRE CYCLE happened 2 more times until I said no more. Return for refund. 4 more calls to make a delivery. Each time the proposed delivery was wrong, never mind the fact that we wanted them to make a pick up NOT a delivery which was discussed clearly in 4 emails and 5 phone calls. Finally came to get the piece and didn't even know what they were picking up. Now we have been waiting 2 weeks for a refund of over $4000. Have filed a case with AMEX and the Better Business Bureau. I have bought houses with less difficulty and complication than this transaction. They can not deliver."

"My chaise arrived damaged -- the fabric "rubbed" off in two areas from shipping and several seams crooked. The overall quality was mediocre at best. I contacted Joybird immediately. There was no one to speak to, it was all by email. After four weeks, I finally had my service call. I took the afternoon off from work and waited. At 5 pm, when no one had arrived nor called, I phoned the service company who without apology told me in a condesecending tone that I needed to be patient and the repairman would be at my home by 5:45 pm. It's now 6: 15 pm and no one has arrived nor called. NEVER. "

"the customer service is non existent. back in october i ordered two lounge chairs and a coffee table. unlike most people mine came early instead of taking forever. unfortunately the two big dents in the boxes that the delivery guys conveniently made sure were on the bottom happened to break a leg off one of the chairs and the top to the table. two weeks or so to get a response where they agreed to replace them both. few weeks later i get an email its delayed till march. fine. march comes along and i email them and they tell me its back ordered till may. finally asked for my money back. this whole time they were supposed to send a delivery guy to pick up the broken chair. its march and they just now set the delivery up so ive been sitting on this huge box taking up half my garage just to end up not getting the chair. "

"My sectional was scheduled to be delivered right when covid started last year. The company was great working with me, storing it until delivery could take place and then setting up the delivery. The company they used for delivery had the nicest guys ever. They brought it in, put it together, and looked over it with me. Everything looked great! Then after sitting on it I noticed the fabric started to shift. The seams weren't lining up with the edges of the cushion foam and that does not look good at all. I baby this piece of furniture too. No animals are allowed on it and nobody jumps or plops down on it. I contacted customer service and their answer was for me to consistently unzip the back of the cushion and move it. They said it's going to happen on the design I have with the larger cushions. I wish that was added in the description when I was choosing which one to get because it's a pain. It is not easy to slide the fabric against the foam when you're trying to straighten it up. Plus, my arm is barely long enough to reach all the way in the cushion. It also started creeking within a couple months of getting it. I started to address this with customer service, but I was so frusterated with their answer to the fabric shifting that I gave up. I couldn't imagine they'd actually do anything about it. I found joybird through a friend. She has one and I loved it. I planned and saved up money for a couple years before getting mine. I do love the way it looks but I'm saddened by the issues and customer service. I dont think they are as high of quality as they were when she got hers. For reference I have a Hughes 3 piece sectional with a rounded corner. "

"I waited so long to get my Eliot sectional and ottoman. Took 3 months. Delivery guys didn’t want to assemble my furniture just drop it off in boxes and Joybird charger u a “white glove delivery” service even tho u don’t get it and are charged for it. They made my ottoman in the wrong color!!! I never ordered it in a different color they just did it. Horrid customer service the worst I’ve ever experienced.no one ever answers your emails or call u back. Joybird employees aren’t doing their jobs! I don’t recommend it’s headache after headache. I still don’t have my ottoman and I was charged for it! "

"It took 3 months before the sofa arrived and within a week, threads started falling apart on the cushions. The stuffing for both the cushions and the seating are made of cheap materials because they stayed matted and will not bounce back and leaves wrinkles all over the whole sofa. The one week old sonata looks like a 10 years old sofa. I am utterly disappointed. I call customer service but got directed to voicemail, there’s no live person to talk to.
I want to return the sofa but it’s going to cost roughly $300 for return fees and probably another $300 for shipping. Please read the fine prints if you’re thinking of buying from them. They really get you once the furniture is in you home. I just hope if this helps just one person out there, then at least one good thing came out of this whole fiasco and headache! Oh, and don’t fall for that 30% or 35% discount on their website, that’s a total scam."

"We ordered our couch on November 18th, 2020. The ship date kept getting pushed back. We understand these are tough times, so we were patient. Then we received notification that it was shipped on January 22nd and due to arrive at JB Hunt by February 6th and Delivered by February 16th. It is February 21st and I have no couch or information on where the couch actually is.

Customer service takes forever to respond. I am due to give birth any day and really didn't want to have to deal with this stress after spending thousands of dollars on a sleeper sofa that was supposed to be used for guests coming to help with our new baby. I am very disappointed and want to go with a different company to be able to purchase furniture for our guests but need confirmation we can get a refund first. Now I have the stress of worrying about this at a time everything should be set for our new family addition. "

"I really wanted to love Joybird, but I regret giving them my money. I purchased two in-stock chairs which were supposed to ship out within 2 weeks. The chairs are a month or two behind schedule (if they're coming at all?!) and absolutely zero communication from Joybird. For a $2k purchase you'd expect so much better. At the same time, I also purchased a $3k couch from them, and it was supposed to arrive Feb 11th. No communication from Joybird. I've reached out several times utilizing their customer service portal, and several days later they told me the couch may not arrive until March or April. No compensation for delays and/or support whatsoever. Really terrible customer service. We've been without living room furniture for months, and I wish I would have supported local. "

"I ordered a Joybird couch in Septmeber 2020 and still have not received it. When I ordered in Mid September the confirmed delivery date was early-mid November 2020 and while a 2-month wait when moving into a new apartment was less than ideal, we enjoyed the customer service at their Brooklyn showroom and proceeded.
It is now February 2021 and I still do not have my couch. Beginning in November I had to reach out every few weeks for an update. I received nothing substantial and each generic customer service response stated a further delay. Understanding there is a pandemic going but after 6 months of COVID I expected a company to be able to give an accurate estimation of production time. Joybird offered a paltry $75 gift card for my troubles (this was after a 2-month delay). They have been unwilling to confirm what a full compensation for our troubles will be.
I was finally able to get a phone call set up with Joybird support on Feb 5 when I was told I now have a dedicated agent. The agent informed me I who would be sent me an update on the status of my couch by mid-week by her. I reached out on Feb 11 and have still not heard anything from Joybird support. The company lacks any real customer support and has refused to accept responsibility to help out a new customer.

I have also realized they compromised another customer's information which is now VISIBLE in their customer portal under my login. This clearly presents the risk my information has also been compromised. No one from Joybird is contacting me back."

"I ordered my couch and ottoman on November 30th, the date I was to receive my order was by Feb 6th. I got an email stating it was being pushed to Feb 11th, but the status of my order in my dashboard has not changed since it was "released for production" in December. I have tried emailing and calling to ask what the status is, as it is now the 11th and I have not been contacted for delivery. I haven't gotten a response and it is impossible to actually reach a person. The chat box takes you to email. No matter what number you press on the phone they want you to leave a message. It says it takes 3-5 days for a response to emails. Meanwhile, I have no couch as I didn't move the old one with us because I was supposed to have one a week ago. For me, $3000 was a lot to spend on any peice of furniture and I am now fully regretting it while I sit on my floor."

"Bed was delivered and could not be assembled as it was missing parts. Refused the delivery and can’t get in touch with the company yet I’ve paid for the bed. "