"I waited so long to get my Eliot sectional and ottoman. Took 3 months. Delivery guys didn’t want to assemble my furniture just drop it off in boxes and Joybird charger u a “white glove delivery” service even tho u don’t get it and are charged for it. They made my ottoman in the wrong color!!! I never ordered it in a different color they just did it. Horrid customer service the worst I’ve ever experienced.no one ever answers your emails or call u back. Joybird employees aren’t doing their jobs! I don’t recommend it’s headache after headache. I still don’t have my ottoman and I was charged for it! "

"It took 3 months before the sofa arrived and within a week, threads started falling apart on the cushions. The stuffing for both the cushions and the seating are made of cheap materials because they stayed matted and will not bounce back and leaves wrinkles all over the whole sofa. The one week old sonata looks like a 10 years old sofa. I am utterly disappointed. I call customer service but got directed to voicemail, there’s no live person to talk to.
I want to return the sofa but it’s going to cost roughly $300 for return fees and probably another $300 for shipping. Please read the fine prints if you’re thinking of buying from them. They really get you once the furniture is in you home. I just hope if this helps just one person out there, then at least one good thing came out of this whole fiasco and headache! Oh, and don’t fall for that 30% or 35% discount on their website, that’s a total scam."

"We ordered our couch on November 18th, 2020. The ship date kept getting pushed back. We understand these are tough times, so we were patient. Then we received notification that it was shipped on January 22nd and due to arrive at JB Hunt by February 6th and Delivered by February 16th. It is February 21st and I have no couch or information on where the couch actually is.

Customer service takes forever to respond. I am due to give birth any day and really didn't want to have to deal with this stress after spending thousands of dollars on a sleeper sofa that was supposed to be used for guests coming to help with our new baby. I am very disappointed and want to go with a different company to be able to purchase furniture for our guests but need confirmation we can get a refund first. Now I have the stress of worrying about this at a time everything should be set for our new family addition. "

"I really wanted to love Joybird, but I regret giving them my money. I purchased two in-stock chairs which were supposed to ship out within 2 weeks. The chairs are a month or two behind schedule (if they're coming at all?!) and absolutely zero communication from Joybird. For a $2k purchase you'd expect so much better. At the same time, I also purchased a $3k couch from them, and it was supposed to arrive Feb 11th. No communication from Joybird. I've reached out several times utilizing their customer service portal, and several days later they told me the couch may not arrive until March or April. No compensation for delays and/or support whatsoever. Really terrible customer service. We've been without living room furniture for months, and I wish I would have supported local. "

"I ordered a Joybird couch in Septmeber 2020 and still have not received it. When I ordered in Mid September the confirmed delivery date was early-mid November 2020 and while a 2-month wait when moving into a new apartment was less than ideal, we enjoyed the customer service at their Brooklyn showroom and proceeded.
It is now February 2021 and I still do not have my couch. Beginning in November I had to reach out every few weeks for an update. I received nothing substantial and each generic customer service response stated a further delay. Understanding there is a pandemic going but after 6 months of COVID I expected a company to be able to give an accurate estimation of production time. Joybird offered a paltry $75 gift card for my troubles (this was after a 2-month delay). They have been unwilling to confirm what a full compensation for our troubles will be.
I was finally able to get a phone call set up with Joybird support on Feb 5 when I was told I now have a dedicated agent. The agent informed me I who would be sent me an update on the status of my couch by mid-week by her. I reached out on Feb 11 and have still not heard anything from Joybird support. The company lacks any real customer support and has refused to accept responsibility to help out a new customer.

I have also realized they compromised another customer's information which is now VISIBLE in their customer portal under my login. This clearly presents the risk my information has also been compromised. No one from Joybird is contacting me back."

"I ordered my couch and ottoman on November 30th, the date I was to receive my order was by Feb 6th. I got an email stating it was being pushed to Feb 11th, but the status of my order in my dashboard has not changed since it was "released for production" in December. I have tried emailing and calling to ask what the status is, as it is now the 11th and I have not been contacted for delivery. I haven't gotten a response and it is impossible to actually reach a person. The chat box takes you to email. No matter what number you press on the phone they want you to leave a message. It says it takes 3-5 days for a response to emails. Meanwhile, I have no couch as I didn't move the old one with us because I was supposed to have one a week ago. For me, $3000 was a lot to spend on any peice of furniture and I am now fully regretting it while I sit on my floor."

"Bed was delivered and could not be assembled as it was missing parts. Refused the delivery and can’t get in touch with the company yet I’ve paid for the bed. "

"Wow my sofa arrived yesterday. I paid for a premium product and it arrived with missing feet. It definitely appears to be a rushed together piece. The cushions are lumpy. I can't get hold of anyone. I definitely would steer away from this company. They definitely do not care about the customer at all. "

"Terrible quality couches with no consistency and atrocious customer support. This company takes the cake for excellent marketing and sales, but severely lacking product quality. Buyer beware -- Joybird will do everything in its power to not honor its return policy.

Couch cushions were delivered defective. Very lumpy and spots where you sink into the couch more than others. We paid for a premium couch and got a terrible one.

Cannot reach anyone by phone, and each email interaction takes 1-2 weeks. Responses are unproductive telling us steps to take to rectify the initial defect.

Issue is still not resolved."

"I bought over 10k worth of furniture from here. Not only was my order late, they didn't even call to let me know. I had to call them and they held my whole order for one piece. Then it was delayed another two times after that. After getting the furniture over 4 months later one piece was broken and one was damaged. I am told it will be another 2 months to get them fixed. They also never answer the phone and take days to call back. Then when they do call back they typically say its another department that has to call me back so its another 3-4 days. Ordered in July, still don't have all the correct pieces and not broken. Their best offer to me was a $680 credit.... Absolutely the most miserable experience I have every had with a company. "

"UPDATE - within minutes of writing this review a Joybird Manager called and offered to resolve our issues! We are awaiting our new cushions. I will keep you updated.

We trusted their advertising hype, the pretty pictures, stylish furniture and older favorable reviews.
We ordered 2 sofa's and waited 9 weeks for delivery. The delivery time was fine as we thought it would be worth the wait.
We had to pay for the White Glove service even though the delivery guys ran in, screwed the legs on and split. It was during Covid, but being able to properly check out the sofas was what was promised by Joybird and expected.

What a nightmare! One of the sofas is fine with a few minor flaws. Black batting not tucked properly, dirty on one side, etc. Not up to the par I had read about or expected, but fine.
The other "matching" sofa is a wreck! It looks over-stuffed, baggy, kitty-whompus, weird stitchery on the ends, and just looks awful! Now after sitting on it minimally, I weigh 100 lbs, the fabric is looking worn and shabby. After MANY emails/calls back and forth Joybird sent a Technician out to "fix" the sofas. The technician cleaned and tucked and then declared that the one sofa was full of "manufacturing flaws and issues that were beyond his scope of the job. He told us to file a new report with our issues and his findings and that he would be doing the same. So we did.

It has now been many weeks, many emails and calls, many photos sent and we are still waiting for some resolve. After reading more recent reviews on their social media and review sites, We are not feeling hopeful!
What a shame! We feel robbed and abused. "

"Bought the Eliot sofa and Eliot chair. They were received in August. Both pieces have buttons that have fallen off completely under normal at home use. Company has been less than helpful only offering to send a repairman to my home during a pandemic. They will not ensure the repairs will solve the issue either, as buttons continue to pop off every week. Can not get an actual person on the phone. Responses via email take a week. "

"It’s been 3 months and I still haven’t received the hardware to assemble the dining table I ordered. It has been sitting in pieces for all this time. All requests to customer service were met with responses that the hardware will arrive eventually and it never did. Go ahead and order from them if you want to waste your hard-earned money for a terrible customer service experience and poor quality furniture."

"tl;dr Avoid this company at all costs. Customer service is avoidant and none of this is worth the wait for overpriced mediocre furniture.

I ordered a matching set of coffee table and side table from Joybird in September 2020 after moving to a new place in SF. The core reason behind ordering from them was that both items were marketed as "Quick Ship, Ships in 3 days". This was a huge value add being in a new place with no furniture. A few days went by and I got my first update saying my order had been shipped; hooray, I think to myself. But after reviewing the details, it said it has been shipped to a facility where it will be assembled. "Quick Ship" is the most misleading thing ever. Why in gods name would I as your customer ever think anything other than you shipping to ME quickly within 3 days, as marketed.

After I realized this, I quickly reached out via email to customer service asking that my entire order be canceled and my money be refunded. I didn't want to wait a month to get these tables, I'd rather spend my time finding something on Facebook/Craigslist. After 4 days they replied saying they have to charge a 5% processing fee on returns. I never received anything, this is not a return. I'm asking you to keep the items and give me my money back.

After weeks of back and forth, the order continued to be processed and eventually arrived at my door, but the side table was broken on delivery and the Fedex delivery person took photos of the damages and kept the package per their protocol.

You force me to receive items I didn't want any more and you still manage to make matters worse by sending me broken furniture.

I am still fighting to get my money back and for them to take back what I've been asking them to keep for weeks."

"The order that I received was for a Lewis sofa and a Briar Leather chair. Both of these pieces were inoperable when they arrived, as the threading for one of the legs on each piece of furniture is unavailable. This is unfortunate, as I had high hopes of continuing to use Joybird for my furnishing needs. This order is also almost a month late and was supposed to be delivered on 9/2/2020 but was delivered on 9/29/2020. So having furniture that can not be used is very upsetting. I am not sure what to do with these pieces and would like for them to be fixed. I contacted support several times and the phone just constantly hung up. I finally called today and it allowed me to leave a message. Someone on their team called me back and state that I would have to go through their warrantied department and that would take another two weeks to process. Absolutely disgusting and horrible customer service and wait times. You should not be servicing people if you lack the team, competency, and capacity to fulfill and fix orders should the need arise. The goal was to have beautiful furniture that could be ready to use without delay for the investment that was paid in full. That has not happened. I also attempted to get in touch with customer service at the number provided on your site and the line just hangs up the call this needs to be attended to promptly. I am disappointed with the level of service for what I initially felt was a high-level company. I now have furniture lying on its back in my common area rendering it useless by myself and my family. I have also attempted to put in a request with the warranty portion of your site and the message would not go through. I will be disputing the charges with my bank, as this was a sizeable investment. You have lost a customer AND my audience for life."