ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,294 reviews
4.42 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-11-17

SSEEXXYY SSHHOOEESS

"NEVER HAD A PROBLEM...EXCELLENT SERVICE ON EVERY ORDER"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-18
A rep from JustFab, Samar B., has responded:

“Hi Linda,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
4/5

2021-11-17

happy customer!

"cute stuff at great prices!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-18
A rep from JustFab, Samar B., has responded:

“Hello Julia,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-11-17

Great deals on nice shoes

"Love the selection and the prices. Great deals!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-18
A rep from JustFab, Samar B., has responded:

“Hello Amal,


Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella”


Verified
5/5

2021-11-17

In it since the beginning!

"Been using JustFab since it’s introduction years ago, and I love it! I have the exact right body type for the clothing (I’m a Size small, usually a size 2-4) and I never have to guess if a small will fit me, it always does! I love the styles and I always get tons of compliments. Great service and great clothes. The quality isn’t the absolute best out there, but I still have pieces from 2016 (?) that are still holding strong! Customer service is always the best too! Never had a problem they couldn’t solve. Definitely recommend JustFab!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-18
A rep from JustFab, Samar B., has responded:

“Hello Janna,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-11-17

Great Service

"Everything has been great I’ve purchased several pairs of shoes from Just Fab and I’ve never had an issue. Just brought another pair yesterday "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-17
A rep from JustFab, Samar B., has responded:

“Hello Alisha,

Great feedback! The team here at JustFab is so pleased to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing! Stay Fabulous!

Best,
Bella”


Verified
5/5

2021-11-17

had a great experience

"Had a great experience, from browsing to buying every step was easy and enjoyable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-11-17
A rep from JustFab, Samar B., has responded:

“Hello Montse,

Amazing! Thank you so much for your feedback! It was nice to hear that you have no trouble navigating our website when you placed your order. We hope you will always enjoy the easy access to our site and the merchandise we offer!


Best,
Bella


Verified
5/5

2021-11-16

Very pleased about the items bought

"Very good about prices, gr"


Rep reply posted 2021-11-17
A rep from JustFab, Samar B., has responded:

“Hello Esther,

We appreciate your feedback. Thank you for sharing your fantastic experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!

Best,
Bella


Verified
5/5

2021-11-16

Wow!

"I am so glad I found this site. Always a awesome selection to shop from. I love luv ❤all my purchases. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-17
A rep from JustFab, Samar B., has responded:

“Hello Barbara,

We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!

Best regards,
Chad”


Verified
5/5

2021-11-16

Great wedsite

"I had a really good experience with justfab"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-16
A rep from JustFab, Samar B., has responded:

“Hello Zhiclaly,

We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!

Best regards,
Chad”


Verified
5/5

2021-11-16

Unbelievable prices!

"I love the large selection! Incredible deals!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-16
A rep from JustFab, Samar B., has responded:

“Hello Monica,

Amazing! Thank you so much for your fantastic feedback! We hope you will always enjoy the quality of our merchandise and our items' affordability! Have a nice day!

Best,
Bella”


Verified
5/5

2021-11-15

Great options for a great price

"For someone indecisive this is the best! Shoes each month!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-16
A rep from JustFab, Samar B., has responded:

“Hello Adhley,


Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with the selections we offer. That is what we always aim for, your satisfaction.

Best,
Bella”


Verified
5/5

2021-11-15

Easy, peasy

"I recently visited my sister in Indiana and found that she was woefully lacking on cute, Winter footwear. I was able to shop with her on the phone and send her two really cute pairs. She wears a hard-to-come-by size so we were both delighted by the experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-16
A rep from JustFab, Samar B., has responded:

“Hello Catherine,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2016-02-04

Problems easily fixed!!

"Justfab is just fabulous. I had a problem, I ordered the wrong size. I called customer service and it was no problem at all to correct the situation. I love their shoes, their boots, even their clothes, and jewelry. Every single product that I have gotten from justfab has been of superior quality and workmanship. I just love them!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-02-26
A rep from JustFab, Sherry E., has responded:

“Hello Annette,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

JustFab Member Services”


Verified
4/5

2021-11-15

Good experience overall.

"Everything was great until the checkout process. It was not registering my shipping address correctly. It kept suggesting the exact same address I entered, then it doubled the address and would not let me edit it. I finally had to enter a different shipping address in and when I did that, the price went up $1 or $2 more and then confirmed the wrong address I didn't enter in. I honestly do not know which address my order will be shipped to.. It was all very confusing and frustrating at the time. Luckily either address will be fine to deliver to though. Other than that, the website was easy to use and the deals are awesome. I love my shoes I've purchased in the past from Justfab! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-11-16
A rep from JustFab, Samar B., has responded:

“Hello Sierra,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your recent order.

Best,
Bella


Verified
1/5

2021-11-15

:'(

"I bought shoes and they canceled my order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-11-15
A rep from JustFab, Samar B., has responded:

“Hello Destiny,

Thank you for writing a review! We are sorry to hear if your order was canceled. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”