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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-01-23

Fabulous

"Love the different varieties of show and love the prices!!"

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Rep reply posted 2021-01-25
A rep from JustFab, Member Services, has responded:

“Hi Rosa,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
1/5

2021-01-23

Where are my shoes

"14 days after purchase still no shoes. Not able to track this package either. These are big problems in my book. First impressions."

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Angela,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2015-12-09

Good

"It’s great and very easy to get the best"

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Rep reply posted 2016-01-18
A rep from JustFab, , has responded:

“Hi Olufunmilayo,

Thank you so much for you awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Should you encounter any problems, don't hesitate to contact one of our Fashion Consultants at 866-337-0906.

Best regards,
JustFab Member Services”


Verified
5/5

2021-01-23

Fab lover

"Love, love, love JustFab’s shoes and accessories."

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Rep reply posted 2021-01-25
A rep from JustFab, Member Services, has responded:

“Hello Nancy,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

Best,

Daniel


Verified
1/5

2021-01-23

Did not receive merchendise

"It is my firts time and has been terrible. Order boots and did not receive because insuficiente address. I put my correct address, I have been waiting 2 weeks they change delivery date 6 times, they have not contacted me for follow up Poor customer service "

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Katya,

We are sad to know about the negative experience you had with your order and our Member Services Team. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
4/5

2021-01-23

Love the boots.

"Love the boots. I just need to get rid of a few pounds for them to come over my knee all the way."

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Rep reply posted 2021-01-25
A rep from JustFab, Member Services, has responded:

“Hi Myla,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-01-22

Love it

"Affordable boot addiction ♡"

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Rep reply posted 2021-01-25
A rep from JustFab, Member Services, has responded:

“Hi Julie,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!

Best,
Cathy”


Verified
1/5

2021-01-22

Package never arrived

"Package never arrived . Customer service is not responsive."

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Hanh,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-01-22

Amazing

"I loved seeing all the shoes "

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Rep reply posted 2021-01-25
A rep from JustFab, Member Services, has responded:

“Hi Micaela,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
5/5

2021-01-22

It was great experience!

"I love shopping on your website. You have the best deals during your sale times! I do wish the shipping was faster. The quality is great! Love shopping with JUSTFAB! "

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Sharon,

Thanks that you love our website and products! We are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best regards,
Chad”


Verified
5/5

2021-01-22

Great

"Boots were super cool looking "

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Shannon,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-01-22

Amazing

"I Ordered Something Wrong And The Customer Service Helped Me With Out Being Disrespectful I Messed My Order Up Three Times And They Help Me Get What I Truly Wanted. "

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Anyeah,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad”


Verified
1/5

2021-01-22

"They sent my shoes to wrong address I Then I emailed them with no response "

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Jamie,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
3/5

2021-01-22

Take Note

"Shipping is why I gave 3 stars. Please fix."

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Rep reply posted 2021-01-24
A rep from JustFab, Member Services, has responded:

“Hello Petula,

We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad


Verified
1/5

2021-01-22

Shoes

"My shoes still haven’t came in! And it won’t let me track my order no more it’s like they cut off the tracking order completely! "

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Rep reply posted 2021-01-22
A rep from JustFab, Member Services, has responded:

“Hi Kaylee,

We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”