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202,321 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.76/5
Shipping & packaging:
3.86/5
Customer service:
3.72/5
Return/Replacement policy:
3.84/5
Featured Review


Verified
5/5

2021-01-06

Fantastic

"The only issue was staying logged in and seeing my shipping but other than that I loved ittttt !!! "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hi Jovonna,

Thanks for your purchase and for giving us a 5-star rating! We will be contacting you via email within 48 hours for assistance with your concern on our site.

Best,
Cathy”


Verified
2/5

2021-01-06

Never got a confirmation email on my purchase

"I placed a purchase and checked out as a guest. I never got a confirmation email for my purchase however I did get an email requesting my experience so here it is. I'm still waiting on my purchase and don't know when to expect it. It's only been less than a week though and I'm hoping that I'm a satisfied customer "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hi Doris,

We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-06

Awesome selections!

"Easy to use and good quality clothes."

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Melissa,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
4/5

2021-01-05

Great quality and experience overall!

"I do love being a VIP member! 9 put of 10 times the quality is great! I would suggest that the size you order be a half size larger otherwise fitting is a bit too tight."

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Chastity,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further the fit and sizing of our items.

Best,
Bella”


Verified
5/5

2021-01-05

Overall good

"Can’t wait to get my order and check out my new shoes :)"

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Jackie,

We strive to provide all our members with excellent service! Thanks for the amazing review!

Best,

Daniel


Verified
1/5

2021-01-05

No confirmation No shipment`

"I ordered boots on Dec 31. The money went out of my PayPal account. To date, no confirmation from JustFab and no shipment. So what's the deal?"

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Lannon,

Thank you for writing a review regarding your purchase. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle”


Verified
5/5

2021-01-05

Simple and user friendly

"After taking the survey to determine by style I was provided with some great options. "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Jerri,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

Best,

Daniel


Verified
5/5

2021-01-05

Great Selection!!!

"Boots given as a gift made the recipient VERY HAPPY!!!
"

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Toni,

We're happy to know that you love the boots that you've got from us!

You're Awesome!

Best,
Bella


Verified
1/5

2021-01-05

Refunds to your charge card a pain

"When I tried printing the return label the option of refund credit card wasn't even an available options. Had to call personally to get that done."

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hi Sherry,

Thanks for your effort in writing a review! We are sad to know that you were unhappy with our return options. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-05

Amazing Service

"Quick delivery and quality products. I love everything about Justfab and probably get something from them at least once a month. "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Jessica,

Glad to know that your order was delivered quickly! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!


Best,
Nelle”


Verified
5/5

2021-01-05

So far so Great

"Love Everything. Payment process was the best. Now just the wait for my beautiful shoesies. "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Candie,

Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your shoes and please feel free to give feedback once you receive them. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2021-01-05

Clearance shopping

"I found some great deals on some cute winter boots and joggers. "

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Rep reply posted 2021-01-06
A rep from JustFab, Member Services, has responded:

“Hello Gwen,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!

Best,
Nelle”


Verified
5/5

2016-04-17

Omg these boots!

"These boots are gorgeousss...the patent leather is shiny n perfect n I love that they're lace up with a zipper! Got them for my daughter for Christmas cuz SHE loved them so much too!!"

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Rep reply posted 2016-04-20
A rep from JustFab, Samar B., has responded:

“Hello Romaine,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you with our speedy delivery!

JustFab Member Services”


Verified
5/5

2021-01-05

Execelente

"Muy buena super amable muy servicial "

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Rep reply posted 2021-01-05
A rep from JustFab, Member Services, has responded:

“Hello Maria,

Gracias por su comentario positivo y por compartirlo con otros. Fue una gran sensación que pudiéramos satisfacer su satisfacción en las compras en línea.

Mejor,
Nelle”


Verified
5/5

2021-01-04

Cool

"Cool ut Cool beans UK Pugh 4"

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Rep reply posted 2021-01-05
A rep from JustFab, Member Services, has responded:

“Hello Bobbi,

Thank you for taking the time to write a review! If you ever need anything, you can always contact us through email, live chat, or call our Member Services representatives, we are available 24/7 at 1-866-337-0906 for real-time assistance. Have a fabulous day!

Best regards,
Chad”