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202,322 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.86/5
Customer service:
3.72/5
Return/Replacement policy:
3.84/5
Featured Review


Verified
4/5

2021-01-03

Easy Shopping

"Makes shopping easier. Just kinda hard to order shoes every month if I can't find what I like."

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Susan,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our site and selections. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2014-01-30

Love Just Fab!!

"They always have something I love. If I need to return anything, it's super easy and I always get a refund or credit very quickly. "

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Verified
3/5

2021-01-02

GOOD DEALS

"I love the deals. There was only one shoe I wanted that they didn't have my size. However, right after I ordered my shoes. I saw a sale for the same shoes I bought were all cheaper then what I paid. "

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Judith,


Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your payment and price concerns.

Best,
Bella”


Verified
4/5

2021-01-02

Love

"Great customer service and will be using again. "

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-01-02

Great job

"Thanks got the outstanding job "


Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Precious,


Thank you so much for this lovely feedback!

Stay Awesome!

Best,
Bella


Verified
5/5

2021-01-02

Excellent products. Excellent service!

"I started ordering from them in 2017. Been a while tho. Love their boots!"

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Shirley,


Great! We are so fortunate to have members like you who continuously spreading awesome feedbacks about us. We also appreciate your continued support of our products and services. Thank you for choosing Fabletics!

Best,
Bella


Verified
5/5

2021-01-02

Speechless

"All my orders are Awesome"

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Shelle,

We're happy to know that you love all the items that you've got from us!

You're Awesome!

Best,
Bella”


Verified
5/5

2021-01-02

Selection

"I love the selection of boots!"

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Michele,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy”


Verified
5/5

2021-01-02

Best shoe site

"All of the years I've been buying shoes from here I've never had an issue.. perfect shoes..beautiful and sturdy...and fast ..just in time for my birthday Wednesday "

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Nikki,


Wow! Thank you for such a wonderful review. We appreciate your time sharing how satisfied you are with our products and how fast your order arrived. That is what we always aim for, your satisfaction.

Stay Awesome!

Best,
Bella”


Verified
1/5

2020-12-31

Missing package Never Showed/Poor Customer Service

"I ordered my boots i ordered on December 5th, 2019 and have been keeping tabs on my tracking information and it still says it is in GA since December 23rd. I just want my order!!!! I tried customer service 3 times and was hung up on ALL 3TIMES!!!!"

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Brandi,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
4/5

2021-01-02

Justfab

"Normal online shopping experience. "

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi LaVonna,

Thanks for writing a review and for making your purchase! We can't wait to hear feedback from you once you receive your order, we hope you like them!

Best,
Cathy”


Verified
1/5

2021-01-02

Disappointing

"They want to charge for VIP"


Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Tamah,

We appreciate you bringing this to our attention and we are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-01-02

Love ever pair

"The fit is always right. I get compliments on every pair. Made very well."

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Amelia,

Thank you for sending your review! We're glad that your item fits perfectly! Your feedback is such an inspiration for us to strive more in providing products with good quality.

Best,
Bella”


Verified
5/5

2021-01-02

Happy customer

"I love the selection and prices. And they always have my size "

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Amy,


Fantastic! We're so delighted knowing that you are completely satisfied with all of the items you've purchased from us. That is what we always aim for, your satisfaction!

Best,
Bella


Verified
4/5

2021-01-02

Customer review

"Need to make available more wide sizes especially with the popular designs"

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Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Ida,

Thanks for your purchase and for sharing your feedback on our selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”