ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,322 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.86/5
Customer service:
3.72/5
Return/Replacement policy:
3.84/5
Featured Review


Verified
5/5

2021-01-02

It's true!

"First pair $10! Not only that, shipping was extremely fast, especially considering the pandemic has delays across the US. I received my boots in 2.5 days, at the normal shipping cost of couple bucks. AND my boots looked exactly like the picture & true to size as described! Best retail experience ever, that's includes in-store shopping. No nonsense, no major gimmicks or catches! Love love love it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Liane,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
5/5

2016-02-06

Always easy

"Just Fab is a reputable company that offers quality merchandise at affordable prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-02-27
A rep from JustFab, Sherry E., has responded:

“Hello Kim,

Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

JustFab Member Services”


Verified
5/5

2021-01-02

LOVE LOVE LOVE

"The shoes are fantastic, pricing was OFFTHE CHART awesome as always and the website was super easy to follow. I haven't recieved my order yet since I just ordered yesterday so I can't speak to the speed of delivery yet"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Tara,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Cathy”


Verified
5/5

2021-01-02

I love just fab

"All of the shoes that I have ordered are very comfortable and fits just right!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Nelisette,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Cathy”


Verified
4/5

2021-01-02

Boots

"Web page is easy to navigate. Check out was easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Barb,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
4/5

2021-01-02

It was good

"I was good but it wouldn’t let me use my visa gift card!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Sophia,

Thanks for your purchase and for sharing your feedback on using your visa gift card online! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-01-02

Satisfied with my service

"I was having trouble placing an order and I called up and got to talk to an associate immediately. She did not have the answer to the question but she called her supervisor and got me the answer. She was polite, helpful and friendly. Great experience"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hi Nancy,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered!

Best,
Cathy”


Verified
5/5

2021-01-02

She was very polite and very helpful with getting my orders right I give her three

"Thanks your guys you all professional"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Wanda,

Thank you very much for such a great review! Your feedback is such an inspiration for us to always strive in providing excellent customer service to our members.

Have a wonderful day!

Best,
Bella”


Verified
5/5

2021-01-01

Awesome

"Great shoes for good quality and price was great. Customer service is great as well. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Cherry,


Wow! Thank you for sharing your awesome experience with us. We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella


Verified
4/5

2021-01-01

Great deals

"Love the selection, ill buy often "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from JustFab, Member Services, has responded:

“Hello Brittany,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella”


Verified
4/5

2020-12-08

My order

"The dates for my orders keep changing, I have at least 3 orders and the dates keep changing when they will be delivered "


Rep reply posted 2020-12-09
A rep from JustFab, Member Services, has responded:

“Hello Traci,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
4/5

2021-01-01

Great sales - Armholes always too small

"Good seller, simple exchanges, wonderful sales. Don't like the new tax, suggest having items made in USA. Armholes always too small. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Lyn,

Thank you for sending your review! Although you are satisfied with the deals we offer, we still want to make sure that you are 100% happy staying with us. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella


Verified
5/5

2016-02-18

EXCEPTIONAL!

"Since losing weight I can wear the styles with ease. Corporate, Ministry and **** time! This girl has gotten her groove back with JustFab! #CaliGirl in North Carolina!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-03-04
A rep from JustFab, Sherry E., has responded:

“Hello Dr. Danette,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

JustFab Member Services”


Verified
5/5

2021-01-01

Exceeded my expectations

"Absolutely loving JustFab. The boots have been great quality. The prices are perfect. Orders have arrived as promised, even a day early at times."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Raymond,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Have a nice day!

Best,
Bella”


Verified
3/5

2021-01-01

Always Great

"Always find gôöd great quality"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Dineen,


Lovely! Thank you so much for your awesome feedback! We appreciate your continuous support of our products and the services we provide.

Best,
Bella