"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I purchased a pair of awesome boots. Paid 58$ and change. A week later this sale for boots comes on and the same pair of boots is 20$. I called and they said they could do nothing except send the boots back and if they were still on sale I could reorder. Which is crazy. Even Nordstrom and Macy’s has a policy that they can fix with a few computer clicks. SO. I had to reorder at the lower price which in total was 28$ compared to 58$. Wait to get the néw boots, turn around and just send them back and wait for my 58$ credit. Absolutely the worst service ever. It’s a waste. Absolutely a waste. Shipping cost, employees time and a glitch that something could go wrong in the mail. I am going to be looking at me options and check around. I’ve been with shoe dazzle since 2014 and recently ordered from just fab ( the same company but different shops) there must be a simpler way. Sure employees get to work but still... what a headache for the consumer "
"Easy to find what I’m shopping for loving the boots shipping was fast payment was easy to do great app "
“Hello Shelia,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your boots and please feel free to give feedback once you receive them. Have a fabulous day!
Best regards,
Chad”
"Shoes are true to size, love the awesome selections and the prices are affordable. "
“Hello Lynn,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad”
"Love the cute shoes for the kids and the prices will be shopping again."
“Hello Quinteshia,
Amazing! Thank you so much for your wonderful feedback! We hope you will always enjoy the quality of our merchandise and the affordability of our items! Have a nice day!
Best,
Bella”
"Always getting compliments everyone i wear a pair. great prices and deals are another plus I highly recommend trying this company out."
“Hello Nicole,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad”
"Ordered dec 16th. Still haven’t gotten my order. I’ve sent two emails with no response. I also called but never got through to a rep. "
“Hello Rebecca,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
”
"The fit was great the height was great it stayed tied and you gave them to me when you told me I would receive them"
“Hello Debbie,
We're happy to know that you like the boots that you've got from us!
You're Awesome!
Best,
Bella”
"Order an item on dec 11th still has yet to arrive. Every time I check tracking it’s still in the same place since the 27th this is ridiculous I won’t have my order until the new year "
“Hello Kaylin,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
”
"So far I have had nothing but great experiences. Customer has been awesome when I do need to call and I am t ok hold for too long. I am going to be exchanging some thing so we will see how easy that process is. "
“Hello Nichole,
Thank you very much for such a great review! Your feedback is such an inspiration for us to always strive in providing great customer service to our members. Have a wonderful day!
Best,
Bella”
"I love Justfab because I wear a size 12 and the shoes always fit perfectly and are fashionable"
“Hello June,
Thank you for sending your review! We're glad that your item fits perfectly! Your feedback is such an inspiration for us to strive more in providing products with good quality.
Best,
Bella”
"Super easy it was so good"
“Hello Brenda,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"Never got my order I order some boots since November "
“Hello Yazmin,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle”
"I never received 5 pair of boots from you!! Your company refused to give me a refund. I used store credit and still never received anything. Your company is a fraud and i reported u to the BBB. I would never recommend your company!! It's a rip off!!"
“Hello John,
Thank you for writing a review regarding the order you placed. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle”
"I have been a fan for years!!
I Love everything I purchase from this site!"
“Hello Ermetta,
Lovely! Thank you so much for your awesome feedback! We appreciate your continuous support of our products and the services we provide.
Best,
Bella ”
"Always more than satisfied with my transactions with Justfab!"
“Hello Donna,
Thank you for taking the time to share your experience with others. We’re glad to know that you’re satisfied with your purchase!
JustFab Member Services”
A rep from JustFab, Member Services, has responded:
“Hello Shannon,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
”