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202,322 reviews
4.43 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.86/5
Customer service:
3.72/5
Return/Replacement policy:
3.84/5
Featured Review


Verified
5/5

2021-01-01

Boots

"Easy to order and got really quick. True to size"

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Dyer,

We are happy to know that you love your purchase and you received it on time. Thank you so much for such nice feedback!

Best,
Bella


Verified
5/5

2020-12-31

Shoes

"Great website and great delivery "

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Yohana,


Amazing! Thank you so much for your wonderful feedback! It was nice to hear that you have no trouble navigating our website. We hope you will always enjoy the convenience and the services we offer!

Best,
Bella”


Verified
5/5

2020-12-31

Love

"Just love the sale deals and quality of product"


Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Maryann,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella


Verified
5/5

2017-04-21

GRRRRReat

"Took me a while to learn how to best use this site/app. But I love it.
"

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Rep reply posted 2017-05-05
A rep from JustFab, Daniel.M, has responded:

“Hello Deborah,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

XO,

Daniel”


Verified
1/5

2020-12-31

Worst company ever !

"I ordered Christmas gifts from them over a month ago and I still haven’t received anything from them. I emailed them to see if my order would be in by Christmas and they said no but didn’t offer a refund or even a partial refund..nothing. I still haven’t received my order. I will never order from them again. Horrible business. "

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Jasmine,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
5/5

2020-12-31

Really easy and great prices

"Finding what I wanted was really easy and the prices were great!"

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Kirsten,



Amazing! Thank you so much for your wonderful feedback! We hope you will always enjoy the quality of our merchandise and the affordability of our items! Have a nice day!

Best,
Bella”


Verified
1/5

2020-12-31

too early

"I have not received my products yet so how can I tell you about my experience?!"

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Joann,

We truly apologize about your experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
5/5

2020-12-31

Love it!

"Excellent quality for a good price. Love it!"

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Myrna,

Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella”


Verified
1/5

2020-12-31

"Ordered on 12/09 and they kept changing my delivery date. Had a friend that ordered after me and she got hers first. I didn't get my order until January. Would not recommend. I cancelled my VIP sub."

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Kadijah,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
5/5

2020-12-31

Easy and great prices

"Easy and great prices! Cute styles, Accurate sizes for every foot and body size.. great experience... Fast shipping"

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Vernee,

Thank you for your wonderful review! Awesome to hear that you love our products and our styles. We promise to continue manufacturing unique designs and awesome styles for our valued members like you!

Best,
Bella”


Verified
5/5

2020-10-09

Amazing

"My boots are super cute and fit perfect and came super fast "

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Rep reply posted 2020-10-10
A rep from JustFab, Member Services, has responded:

“Hello Tracy,

Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!


Best,
Nelle”


Verified
5/5

2020-12-31

Easy to shop

"Great selection and easy to filter and shop."

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Rep reply posted 2021-01-03
A rep from JustFab, Member Services, has responded:

“Hello Kay,

Wow! We're happy that you're satisfied with the shopping features we offer on our website. We hope that you will always enjoy the easy access to our site and the merchandise and styles we offer!

Best,
Bella”


Verified
3/5

2020-12-31

Lied to

"I was told my order was paid with my credit funds and my credit card was charged"

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Emily,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
2/5

2020-12-10

Sad

"First for long delay on my package "

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Rep reply posted 2020-12-10
A rep from JustFab, Member Services, has responded:

“Hello Annie,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane”


Verified
3/5

2020-12-30

Consumer beware

"I purchased a pair of awesome boots. Paid 58$ and change. A week later this sale for boots comes on and the same pair of boots is 20$. I called and they said they could do nothing except send the boots back and if they were still on sale I could reorder. Which is crazy. Even Nordstrom and Macy’s has a policy that they can fix with a few computer clicks. SO. I had to reorder at the lower price which in total was 28$ compared to 58$. Wait to get the néw boots, turn around and just send them back and wait for my 58$ credit. Absolutely the worst service ever. It’s a waste. Absolutely a waste. Shipping cost, employees time and a glitch that something could go wrong in the mail. I am going to be looking at me options and check around. I’ve been with shoe dazzle since 2014 and recently ordered from just fab ( the same company but different shops) there must be a simpler way. Sure employees get to work but still... what a headache for the consumer "

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Rep reply posted 2021-01-02
A rep from JustFab, Member Services, has responded:

“Hello Shannon,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel