"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"Shopping was easy. I found some really cute shoes (3 pair). Some it was my first time using buying from this company, the first pair I got for $10. The other two pair I received at 50% off!! I was happy to end a previously stressful evening with 3 new pair of shoes for less than $70 including the shipping. HOWEVER... being forced into a “membership” to even buy a pair of shoes is scary, especially during these times. I think it’s too much to ask people in this economy to pay $40/month (towards the forced purchase/credit of buying something) is too much. Not to mention the process that must be followed to cancel the contract/“membership”...( signing a cancellation notice and mailing it first class). Who is running/ruining this company? Although I cannot currently review the quality of the shoes purchased, the experience of being strong armed into an agreement is a bit too extreme for me. If I spend money on myself, it’s not on a pair of shoes on a monthly basis... but that’s just me. "
"not good need to improve sorry to say"
“Hello Stefanie,
We're sorry to hear that you have not received any updates with your recent order. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Bella”
"Great deals specially in these rough times, I was living in another state and had to move back to NYC in which I lost most of my clothing and shoes in the process. But thanks to just fab I’m able to start collecting shoes again at an affordable price. Thank You JustFab."
“Hello Erica,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad”
"They have a great selection of cute shoes."
“Hello Jenny,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane”
"GREAT PRICE. NICE FOOT WARE . LOVE MY BOOTS I ORDERD AND DELIVERY WAS FAST . I JUST ORDERED 3 MORE PAIR FOR MY KIDS. THANKS JUSTFAB. I WILL BE ORDERIING AGIAN FROM YOU SOON ... "
“Hello Keri,
Thank you for your lovely review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. I hope you have a great day!
Best,
Jane”
"I have to say that I love the products that I have received. All were made with great quality, and very true to size. In addition they arrived super fast. I was so impressed I ordered more a week later~ You will not be disappointed with this company and their products. "
“Hello Crystal,
Great! We are so fortunate to have members like you who continuously spreading awesome feedbacks about us. We also appreciate your continued support of our products and services. Thank you for choosing Fabletics!
Best,
Bella ”
"I just made my first purchase, stilettos for my girlfriend, & they arrived in two days. Also, the pricetag was low.This store is amazing. I'll be back! "
“Hello Steven,
Amazing! Thank you so much for your wonderful feedback! We hope you will always enjoy the quality of our merchandise and the affordability of our items! Have a nice day!
Best,
Bella”
"Customer service 10! Product 10!!"
“Hello Tanya,
Thank you for the kind words! It was great of you to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!
Best,
Bella”
"Never received my order, after receiving tracking info indicating it would be delivered by 12-23-2020. Please have a Supervisor contact me. I want a refund and I just want to cancel/ deactivate my account completely. O
I haven't had a pleasant experience."
“Hello Latasha,
We're sorry to know that you have not received your recent order yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Bella
”
"The sight was easy to navigate and easy to order from! I am having a big of an issue with tracking my order though. "
“Hello Kendra,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with the status of your recent order.
Best,
Bella”
"Great product for a good price"
“Hello Estela,
We appreciate your feedback. Thank you for sharing your awesome experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!
Best,
Bella
”
"There's a pop-up to get added to the email list that appears every time you go to a page. This was when I was logged in as a member that already receives their emails, so is quite annoying."
“Hello Michelle,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your email preferences.
Best,
Bella”
"I placed my order on December 16, it is Dec. 28 and my order has barely moved. Please use a different company to push your orders. My package has been in the same city since Dec. 25. I've placed online orders all around the same time Dec. 13 through Dec 18 and with standard shipping they arrived before Christmas. "
“Hello Brandi,
We're sorry to hear that you are dissatisfied with the services we provide. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella”
"Items fit perfectly and came really fast. "
“Hello Trellis,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!
Best regards,
Chad”
"Excellent options with good deals! "
“Hello Fatima,
Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!
Best,
Bella”
A rep from JustFab, Member Services, has responded:
“Hello Sheilena,
We are very sorry to hear that you dislike our VIP membership program. Your feedback is important, and we would like to address this as quickly as possible. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella ”