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202,326 reviews
4.44 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.05/5
Chance of future purchase:
3.78/5
Shipping & packaging:
3.87/5
Customer service:
3.73/5
Return/Replacement policy:
3.86/5
Featured Review


Verified
5/5

2020-12-17

love shopping with Justfab

"the variety, quality, price and ease of shopping is Great!"

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Rep reply posted 2020-12-18
A rep from JustFab, Member Services, has responded:

“Hello Alice,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,

Daniel


Verified
3/5

2020-12-17

The page indicated that the first pair $ 10 and pay the full price

"The page indicated that the first pair $ 10 and pay the full price"


Rep reply posted 2020-12-18
A rep from JustFab, Member Services, has responded:

“Hello Luciel,

Thank you for writing a review regarding our pricing! For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle”


Verified
5/5

2020-12-17

I love just fab

"I love JustFab!! I have been buying shoes her for years!! Always cute styles and true to fit and look. "

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Rep reply posted 2020-12-18
A rep from JustFab, Member Services, has responded:

“Hi Allyce,

Thank you for such a wonderful review and loyalty! Expect to see more variety of styles on the website soon!

Best,
Cathy”


Verified
5/5

2020-12-17

Boots n hat

"The customer service agent was efficient, fast and nice."

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Rep reply posted 2020-12-18
A rep from JustFab, Member Services, has responded:

“Hello Amanda,

Thanks for writing a review! JustFab promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle”


Verified
5/5

2020-12-17

"I haven't received my boots yet, but, over all I'm satisfied with my shoppimg experience. I'm super indecisive and their personalized options made it so much easier."

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Rep reply posted 2020-12-18
A rep from JustFab, Member Services, has responded:

“Hi Jennifer,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like it!

Best,
Cathy”


Verified
1/5

2020-12-17

Worst shoe store

"They charged my card for items I did not order all in the same day , don’t trust them. Thiefs!"

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Sarah,

Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2020-12-17

Great experience

"Just fab has an amazing selection of shoes and I like ordering from them. Great experience so far!!!!!"

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Christina,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
5/5

2020-12-17

Great, no complaints here!

"Quick and accurate with my order!"

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Staci,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
5/5

2020-12-17

Best shoe website!!

"Comfortable & stylish!!! And great deals!"

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hello Karla,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and promotions! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!

Best regards,
Chad”


Verified
5/5

2020-12-17

Cancel item

"It was quick and easy and she was very helpful "

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Chanice

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given. We are excited for you to receive your order!

Best,
Cathy”


Verified
5/5

2020-12-17

My Experience

"Just Fab Was Excellent I Will Try Them Again "

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hello Lorraine,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
5/5

2020-12-17

VIP Member

"Great Quality and Perfect shipping! Product true to it's sizes!"

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Prescious,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy”


Verified
4/5

2020-12-17

Warning

"Need a warning about the fifth day is coming. "

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hello Yolanda,

We are sorry to hear that you are not satisfied with our skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2020-12-17

Great

"Awesome deal on my first two pair of shoes "

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Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Shatarus,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!

Best,
Cathy”


Verified
1/5

2020-12-17

Bad customer service!!

"I ordered boots yesterday. Wanted to add to my order but agent wanted to charge me double!!! I think she thought i was ignorant almost cancelled my previous order!!! Unhappy customer!!!"


Rep reply posted 2020-12-17
A rep from JustFab, Member Services, has responded:

“Hi Jody,

We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”