ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,303 reviews
4.30 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
3.92/5
Chance of future purchase:
3.57/5
Shipping & packaging:
3.73/5
Customer service:
3.61/5
Return/Replacement policy:
3.73/5
Featured Review


Verified
5/5

2023-12-06

I love just fab

"How exciting... My first pair of boots were only $10!!! Thank you just fab for being so awesome!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-07
A rep from JustFab, ZethB, has responded:

“Hello Shalee,

We're glad you’re enjoying our promos! We always like hearing from our members. We are excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!

Best,
Zeth”


Verified
5/5

2023-12-06

I'm a first timer

"The experience was, amazing. So many products to choose from, I'm awaiting my package in the mail, so excited "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-12-07
A rep from JustFab, ZethB, has responded:

“Hello Chyrise,

We're glad you enjoy our unique styles and selections! We always like hearing from our members. We are also excited for you to receive your recent order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!

Best,
Zeth


Verified
5/5

2023-12-05

Fantastic experience

"Great choices for a girl with large feet "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-06
A rep from JustFab, Chad A., has responded:

“Hello Ebony,

Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-04

Me encantan

"Los zapatos que he adquirido so. Realmente cómodos para mi."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hola Maryuri,

¡Gracias por tomarse el tiempo para compartir su increíble reseña! ¡Nos alegra que estés disfrutando de tus zapatos! Siempre nos esforzamos por brindarles a nuestros valiosos miembros el mejor ajuste y calidad. Vuelve y visítanos pronto. ¡Tenga un dia fabuloso!

Atentamente,
Chad


Verified
3/5

2023-12-04

"I gave the rating a three because I was disappointed and how many times I had to try to purchase my order. Every time I tried for actually five days it kept coming up error instead of telling me that one of my items was out of stock so I had to call And a young man named Cedric looked everything up for me and told me that my item one of the items was out of stock. Cedric was very helpful,very polite, So for him, I give him five stars."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Likelihood of customers making future purchases

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Donna,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our website and availability. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad


Verified
5/5

2023-12-04

Amazing prices and flexible membership program

"Really can't beat it! I can't wait until my first order gets here!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Sarah,

Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-04

Beautiful shoes

"I have been ordering shies from here for about 6 years from here in the US and Canada. I Love there shoes so beautiful true to size and most of all none has on the same shoes as me.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Deatrice,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-04

Awesome

"I found what I was looking for at EXCELLENT price!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Adrienne,

Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-04

Best of Style and Quality

"I just love that what I was looking for was available just in time for the holidays.
Ordering is quick and easy.
"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Marva,

Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad


Verified
5/5

2023-12-03

The best love their shoes fits perfectly.

"10/1 will definitely order from them again. Packages came fast. Shoes fit perfectly and look so good on my feet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Jordyn,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-03

Always worth the money!

"The site is easy to navigate. Always great selection, awesome sales and no scams! The shoes and boots are well made, great quality and always comfortable! Delivery to Canada is typically 4 to 5 days and you can have shipped to another address if purchasing as a gift!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Angele,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad


Verified
4/5

2023-12-03

Good customer service

"I had a problem with getting my vip credit to work and the live chat assistant answered my question and then connected me to a live person who handled the situation and waited while I checked my account to be sure it went through . They were very helpful and quick. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Carole,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad


Verified
5/5

2023-12-03

Another good shopping experience

"I always have a wonderful experience with Just Fab. And I got a pair of boots for about $20. Can’t complain with that!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Dawn,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad


Verified
5/5

2023-12-02

Love Just Fab

"Everything I have purchased has been great! Even with one return customer service was excellent ! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Wendy,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad


Verified
5/5

2023-12-02

First time Shopper

"Great selection and great deals!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-05
A rep from JustFab, Chad A., has responded:

“Hello Brandon,

Thank you for taking the time to share your awesome review! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!

Best regards,
Chad