"At this point I am very satisfied about my purchase. I can't be more specific until the sale is complete. "

"I love the prompt and helpful online chat to answer questions!
"

"An hour past the delivery window. No mattress. No call saying they will be late. Straight to voicemail when I call the number of the delivery company. Now I have to drag the old mattress back in the house since I do not expect them to arrive.

Too bad, up until now I would have given the experience 5 stars. Now they get 1. Little things count and delivery is not a little thing. I understand running late but at least call.

UPDATE: Kudos to Saatva customer service. I called the number provided on the email confirmation of the purchase. Even late on a Friday evening someone answered. I explained the problem and asked if they had a way to get in touch with the delivery service, Fortunately there was a way. Rosie got in touch with the delivery service then called me back to assure me they would arrive within half an hour. Minutes later the truck arrived. Ten minutes after that the foundation and mattress were set up and the truck was leaving. I was told the reason I did not get a call was that I live in the mountains and they did not have cell service. But customer service was able to reach them via email. Not sure what to make of that.

In any case, because of the help from the customer service rep I am going to raise the rating to 4 stars. Without her I would have dragged the old mattress back in just in time for the truck to arrive"

"I researched for a few months reading tons of blogs about different online mattress companies. I kept coming back to Loom and Leaf. Their online chat was great and very helpful with my 50 questions. The ordering process was even easier and the call after the sale to confirm everything was great. So far this has been a great experience. Can't wait for the mattress to arrive to complete an already awesome experience. "

"I think it's a little too early for a review.I ordered online,got a confirmation e-mail,got a call 3 days later,and another confirmation e-mail.Hopefully everything will go well,I would have no problem writing a review after I get my bed and have slept on it for a while.I hope I get the same comfort and satisfaction as my brother, who got one of these beds 4-5 months ago."

"Great customer service with charm!"

"So far great customer service. Bed not to be delivered for another week or so"

"I don't have my bed yet because it is a custom order however I received a phone call from a human being to confirm the details. The personalized service is refreshing in this day of online shopping."

"Loom and Leaf has a 24 hour help line. As I reviewed their website, I had the option to chat with a company member if I had questions. They were professional and quick with responses --not canned responses. We look forward to receiving our mattress in the same timely and professional manner as the front service has been."

"The sales associate was courteous, knowledgeable, clear, and helpful. Keep him around!"

"All of my questions prior to purchase were answered online. Each person I chatted with was knowledgeable and friendly."

"Website informative
Customer service chat very helpful
Phone call confirmation of order appreciated
Cant wait to get the mattress and boxspring "

"Easy to use, concise information to guide us in selecting the mattress right for us."

"I just ordered a mattress, box spring and frame from Loom and Leaf and was pleased at how helpful the young man was on the phone. I immediately received confirmation of my order by e mail. When they called two days later to confirm details, I mentioned that I had found a home for my old bed and didn't need them to take away the old mattress. My refund for the pick up charge was made within minutes to my credit card.
I hope the bed is as good as the service has been so far.
Carol Bell, Ontario, Canada"

"Terrific customer service."