"I have been receiving extraordinary service! Between Victoria E (Amazingly helpful taking my order) and Christian G (also amazing following up to insure they got everything just right)!"

"I was asked to rate the transaction so far. We have not yet received the mattress, but my experience of ordering online, reviewing the website and chatting with customer service has been wonderful. I also appreciate the customer service call to verify the order."

"Called customer service just now to revise my order that was placed on Saturday 09/03... The CS rep was extremely helpful- made the change and assured me that there would be no mix up. Not often do you get a CS rep. on the phone as quickly as I did ! No wait time or recordings to press for different options. I am delighted to say the least, since I have a business to run as well and can not afford to wait on the telephone for assistance. Looking forward to a restful nights sleep. :) Frank Saracino"

"ordering...live chat available as soon as you open the site...
all questions answered with a friendly tone.
promised phone call came on Sunday to go over the order
again a friendly voice.
....waiting for the mattress..."

"So,far the transaction has been a simple pleasure. Placed order online, was called within the 72 hours specified to go over order and now I await delivery. Simple. "

"Thank you Christian, got your voicemail today and looking forward to the call for delivery. We are super excited.

Thank you
Best
Jackie Gallanagh ****"

"Your customer service is top notch. Your customer service rep "Charlie" was able to work with us and resolve our problem with 100% satisfaction. Thankyou loom and leaf.

Paul"

"Friendly costumer service"

"This is no way says anything about the purchase I made. This in only in response to the customer service I received over the phone to discuss my order. I have not received my bed -- it should be here in the next few weeks.

As far as the representative that called......he was very courteous. He went over my complete order and said when the bed should be expected. He asked if I had any concerns and said Saatva strives to be the best in the industry. If the bed is anything like his manners, I will sleep PERFECT!"

"I've never had a mattress company call me, ever. Great to actually speak with a representative. Very unexpected, pleasantly.
I hope the mattress is as good as their service so far."

"From the chat support to the follow-up phone call, ordering a king sized bed set couldn't be easier. Looking forward to getting it! "

"hello so far dealing with loom and leaf has been a pleasure .Hopefully the mattress is as good as the service thanks"

"Placing my order was simple; confirmation call from Christian this morning was pleasant. I've been a satisfied Tempur-pedic user for several years but am downsizing and going from king size to full size and decided to try Loom and Leaf because of the price difference and the positive reviews. Sure hope I'm not disappointed (-: and don't expect to be based on my experience so far."

"Excellent use of online tools and the phone. Proactive contact. Excellent what we call in our business "UP FRONT CONTRACT" on how the delivery will take place (Any chance your staff has been training by Sandler?) Looking forward to recommending you. Already wrote a post on LinkedIN about my experience. Well done."

"I ordered my mattress and have had three emails and a phone message in response. I feel as if this company really cares!"