"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Purchased my first mattress online... Very reluctantly I may add. Reviewed all the online info on he mattress and had some questions. Customer service via chat was awesome. They answered all of my questions with courtesy and patience. Def made me feel confident in purchasing. Just received a follow-up call for delivery another great experience. Let's hope that their product lives up to the customer service! "
"I'm so impressed with how easy it was to order, immediate e-mail confirmation, and even a phone call! All of this before the manufacturing of our mattress even occurred!"
"After 18 years my boxspring mattress was done. I was worried that this mattress would be hard to adjust to since it is memory foam. Ha! What was I thinking! I will never get out of bed now!!! I haven't really slept on it yet since it just arrived this morning. I have tested it and I can't describe how amazing this mattress really is!!
Service was outstanding from start to finish. I changed the base from a standard to a low profile and got an email reply almost instantly confirming this was all set! It's not even 9:00 and i am usually up until at least 11:00. I may go to bed super early. I am in love :)
The delivery was actually about 20 minutes early and I got a call 30 minutes before to let me know. Fast, efficient, friendly delivery crew.
Top notch all around :)"
"Just ordered our mattress and foundation and already have received an email and a telephone call to confirm the order. It the rest of the process goes like this it will be 5 stars all the way!"
"Very easy to shop and purchase from the website."
"We have not received our mattress yet, but the customer service when purchasing it has been fantastic!"
"thank you for the customer service so far. adam's call was warm and all the information he had was correct. looking forward to the rest of the process!"
"My wife and I are moving into a townhome soon. We have been staying at a friend's house for the past five months, and we have been sleeping on an air mattress and occasionally on just a four-inch, foam mattress cover the entire time. We combed the internet for reputable mattress companies and found Loomandleaf right at the top. We ordered a queen-size mattress with a frame and eagerly await their arrival. The order process was simple and straightforward, and the company's follow-up has been exemplary. Many thanks and I'll certainly recommend Loomandleaf to anyone interested in a mattress. "
"I've been asked to submit a rating on my experience so far. The order process was very easy via the web site and I received a prompt email confirming my order. I hope I will have an opportunity to update or make another comment once I receive my Mattress and have an opportunity to sleep on it for a while."
"So far my purchase experience has been very a pleasant event. I am looking forward to sleeping on my new memory foam mattress with cool gel for comfort at an unbelievable price comparatively speaking. I purchased a king size mattress with split foundation along with the king size frame and was given a delivery date with in 9 to 18 days which is very acceptable. The few questions I had was answered in a chat session on site and the representative was very knowledgeable and helpful. I read reviews, warranty, frequently asked questions and have come away as a believer. I am high expectations on the day of delivery of one of the best sleeping nights ever."
"I was very weary of purchasing a mattress online, and had really another brand to search for. Luckily , I came across L&L and read the informative d script ion of this companies products and the customers' reviews, and then was convinced that I am ready to order my Wueen size Relaxed and Firm model. The customer service was immensely helpful in answering all of my questions. I am looking forward to the delivery of my mattress. Thank you L & L."
"I am very pleased so far with the process and how I've been treated. The web site is well done and I liked the live chat feature. If the rest of the process is this professional and friendly I will be well pleased. Now as for the mattress and box spring that will be my wife's call as it is for her. If she gets a great night rest throughout the trial period I will gladly sing your praises and post to Facebook and friends."
"Thank you very much I am eagerly waiting for my new mattress. I've heard good things about online mattress companies and yours was at the top of the list so here we go my first order from the Internet. So far you all have been awesome very professional"
"Received my follow up and thank you call 2 days after ordering. Ordering online is easy and effortless. "
"I had some issues with my credit card company verifying such a large purchase. The representative recognized the issue right away and his instructions expedited my ability to resolve the issue. The entire purchasing experience was seamless and it was nice talking to a real person without having to go through an automated system. Although my mattress has not been delivered yet, I highly recommend this company based upon my experience thus far."