"It was a risk ordering a mattress without testing it first, but without hesitation...It was well worth it! I've sleep on the mattress now for a few weeks and absolutely love it! I've told a lot of people about how pleased I am with our choice and that speaks volumes for the level of satisfaction. Quality comfort at a great price! "

"Easy to order and they called to validate order within 24 hours."

"Delivery was scheduled for yesterday. Moved old bed out and ready for the new. Received a call about 3:30PM, truck is broken down and delivery may be next Tuesday when they are "in our area again" Where am I sleeping tonight?"

"Initial order incorrectly input by Me but cust serv quickly corrected and
reordered with minimum wait time- Saatva to Loom & Leaf ."

"Great experience. My second mattress"

"When I placed my order I thought it went through but later after not seeing a receipt became sucpious that it in fact had not. It wasn't until I followed up to find out the cc info was wrong that I got it straightned out. It would have been nice for somebody from loom and leaf to follow up."

"They advertise that your bed will be delivered to your house between 9-18 days after purchase. 23 days later they were still unable to tell me where my mattress was other than stating the delivery company had it. If you check their reviews, all of the negative points have to do with delivery. I didn't get to try the mattress as the company failed on delivery. If you want to roll the dice and hope for the best give them a shot. My suggestion would be to heed the negative posts about this company and shop elsewhere."

"Just got a call to confirm dimensions. I like the fact your company reaches out with a live person and gives a direct phone number to call in case of questions or issues. "

"I only just received my mattress today so I can't speak to that just yet (although I liked it just laying on it for 5 minutes). But customer service has been great so far. They answered all of my questions, followed up with me the day after my order and my mattress was delivered in less than a week. So far so good! "

"Website was easy to use. I knew what I wanted....(I had done my own research)...so I didn't interact with the site's chat offer. I've already gotten follow up email and telephone call...that's nice.
Looking forward to the arrival of the new mattress!!! "

"So far the the process has been great for purchasing the mattress. "

"So far my experience with customer service has been terrific. Now I hope I love the mattress as well as the prompt attention I have received!"

"I'm a side sleeper and I've had my current spring mattress for 12+ years and have been experiencing increasing pain in my shoulders and hips over the past year.

As a result, I've been doing quite a bit of research over the past few weeks in an attempt to find the best mattress for me and arrived at the conclusion that a memory foam mattress was best for my sleeping style. So in search to find the best memory foam mattress, I came across L&L. Since I've never tried a memory foam mattress before, I decided to visit a local mattress store to compare the L&L relaxed firm and firm vs. Tempur-Pedic and ended up leaving being a bit confused.

So I called L&L customer service and was greeted by a bright and cheerful representative, by the name of Nick. Nick took the time to really listen to my concerns and helped to guide me in making the right decision. Thank you Nick!"

"Ordering through Loom and Leaf was extremely easy. Anxious to get the mattress and see how things go from there."

"So far the process has been smooth. It's been easy to view and order the products online. I got a phone call and spoke to a gentleman who was very professional and informed me of what is to come next. So far great customer service. We are REALLY excited about our purchase and can't wait to get our new mattresses!!! "